Khushi Grill Coventry issued my son with a £60 parking ticket even though he was a paying customer with evidence of receipt.
The owner of Khushi Grill admitted that there had been a mistake in issuing a car parking ticket for £60
The owner said although we had received an official parking ticket we should not have paid it (not paying would have incurred further charges from the parking management company, paying it meant the fine was £60 not paying it the fine would have increased to £100)
The owner was rude, not helpful in providing any information about any further details to obtain a refund, he said getting a refund was not possible. The owner verbally expressed that car parking management company managing his car-park was terrible and said there was nothing he could do to issue a refund he blamed the matter on me for paying the fine. I have this on recording!
Its absolutely appalling that no refund was issued for the £60 fine that should not have been issued in the first instance. No apologies from Khushi Grill despite trying to contact them and ask for the money to be reimbursed.
I would never recommend this restaurant and the treatment was disgusting. Do not bother, go elsewhere!
My son visited the sign says free parking - but its not free! You must get a code for parking otherwise you are issued with a ticket. My son was not aware of this code as it was not obvious. The owner says his staff inform customers of this but staff did not inform my son and he had contact with them upon entry, whilst in the building and when he paid there were many attempts to inform him of the parking situation. He purchased from Khushi Grill and no instruction was given to him when paying to purchase drinks/food.
The system is inconsistent and unnecessarily exposes people to fines if there is a glitch in the system which there was on this occasion. There should be pay and display in the car park that the restaurant refund paying customers that way the owner is not exposing his customers unnecessarily to a £60 fine if the staff miss having a discussion about parking with every customer and they have paid the most exposure would be having to pay a few pounds for parking and refund could be easily done after the event. It is unclear and confuses matters. We are still out of pocket by £60 and the owner still refuses to give a £60 refund.
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