I can't tell you how perfect the Washington Street Inn was, during my visit. Tony and his wife were…read morewonderful and helpful. it's been years since I've been to Grand Haven and I needed a comfy place to stay, and good advice on local eats. The historic feel of the house was fabulous, from the table that reminded me of growing up, the games in the front room, the cozy room at the front to watch people walk by, and the proximity to downtown and all the places I wanted to go. I loved their attention to detail and even the bunny jelly holder for toast, in the morning . Breakfasts were very cool, and perfect portions. Thank you SO much, Tony. I will absolutely stay with you again.

I can't say enough great things about this home away from home. The fact that I can only give them…read more5 stars seems unfair. And I'm sure even this review will not do them proper justice. It was just an awesome place to stay. Tony and Michelle were born to do this. From the moment we walked in the door, it was clear that this was going to be a great weekend. They both know how to walk that thin line between being ultra-professional and being so welcoming as to feel like long lost friends. Tony and I talked several times the day of arrival as we were a bit delayed in our travel and each of my several phone calls to him were promptly answered with a cheerful, "no problem... we'll be waiting for you." And sure enough, the minute I walked through the door, he was there with a handshake, and some great advice for a late-night dinner. Old-school charm with new-school technology from the door codes to the free (unbelievably fast) Wi-Fi, I literally don't know what else I could've asked for to make this any more comfortable than it already was. They're in a beautiful location with gorgeous parks within a stone's throw and walking distance to downtown (right down the road on Washington Blvd) and the water. It couldn't have been more convenient. The accommodations were amazing. Five bedrooms to pick from, each with their own charm. We picked ours because of the large private bath with an old fashioned claw-foot tub. The bathroom had great water pressure, complimentary high quality shampoos and body washes, and there was even a built-in overhead heater to keep you from getting cold after a shower. The place could not have been cleaner if I cleaned it myself. Either they buy new towels and linens for every guest that stays there or they have some trick up their sleeves they should teach to the rest of the hospitality industry. The sinks and tub didn't have a single water stain. The bedroom and bathroom were both immaculate. I guess that's just the best way to describe it without continuing to go over every detail -- immaculate. Beautiful woodwork through the upstairs hallways and there wasn't a sign of wear anywhere. They clearly care about not only their guests but about this beautiful home away from home. Three common rooms and a beautiful front porch give you a choice as to where you want to socialize, meet other guests, have a coffee, do some work, just relax, or play any number of their countless awesome games (such as the biggest wooden scrabble board you've ever seen or a 40-year-old hand-carved chess board with 10-inch hand-carved pieces for instance) while you're waiting for others in your party to get ready to go out. Free snacks galore (about a dozen different ones to pick from), a refrigerator to use for restaurant leftovers you might bring back, beautiful plateware and silverware, and interesting little furnishings from long past, such as an antique wooden stereoscope viewer and a radio which is guaranteed to be the oldest one you've ever seen, are all a part of the experience. Which brings me to my favorite part -- the breakfast, which is outstanding. The first morning, we were presented with fresh berries served as an appetizer. And I mean a HEALTHY amount of FRESH, BEAUTIFUL berries. The next course was some hand-made warm, cinnamon, pear crumble thing. And the final course was an egg, sausage, and cheese pastry with fennel. Several of them. Per person. The next morning started again with what must have been hand-chosen berries, but this time we received a different delicious crumbly warmed first course followed by this amazing herbed-egg dish which had some sort of baked Parmesan topping. I remember taking the first bite, and then I remember my extra-large oval ramekin (served hot straight from the oven) being clean enough to put back in the cupboard. Everything else between those two points is fuzzy. And all the coffee and juice you can drink. We did not leave that table hungry either morning. And my mouth has been is watering recalling it for this entire paragraph. There's an old saying that when you find something good you have two choices - keep it for yourself or share it with the world, and I don't get to Grand Haven enough to in good conscience keep it for myself. Enjoy!

Cozy inn near the water! Would definitely recommend. Very close to many restaurants- grand haven is…read moresuch a nice little town. The staff was super nice.

The Harbor House Inn is a cute and cozy spot to stay with your family. The house keeper Deb was so…read moreamazing. She was extremely accommodating and thoughtful. I will go back just to see Deb! Thank you for everything Deb!!

Highly recommend! The house is beautiful and clean! We stayed in the Safari room and it was a…read morenice sized room. The host Shelly is great! And her breakfasts were DELICIOUS!! Loved sitting on the front and back porch!

My boyfriend and I stayed here for our second anniversary, and can't recommend it highly enough. We…read moreenjoyed the private patio and jacuzzi tub in the honeymoon suite. Shelly is an extremely accommodating hostess who cooks a mean breakfast and provided great suggestions for activities in the area. She also left a bottle opener and wine glasses in our room upon arrival, which was a nice touch. All the common spaces were cozy and well-appointed. We will absolutely stay here again the next time we're in Grand Haven.

I had a nice stay. It was very relaxing. Had the pleasure of meeting the owner and his daughter at…read morecheck in. Both were very friendly and welcoming. Nice family run business with waterfront views right across from the beach and Noto's.

Stayed at the motel's location downtown. Walking distance to most everything. As mentioned by other…read morereviewers, the apartment felt a bit in disarray and felt unclean - especially the bathroom. (I tried to avoid it.) The fridge didn't work properly, the sheets were extremely thin and pilling; the mattresses were old / poor quality. Tried to open the windows to get some fresh air, but weren't operable and really, kind of filthy. Advertising that it sleeps four is misleading; the loveseat "sleeper sofa" offered a paper-thin mattress. Understandably you get what you pay for, but minor investments and cleaning practices would go along way; simple amenities like better towels & sheets. And some major improvement in the bathroom area.

Dirty. Interaction and communication with the host was non-existent. Had to text to get answers…read moreto questions. No guidelines on services, refreshments, etc.. There are better options available.

Overall, we had a wonderful experience at the Looking Glass B & B! It was a rainy day when we…read morearrived but the welcome was fantastic. We were shown around the property which was beautiful! The B&B was right next to the lake and had an amazing view. All of the lake side windows had breathtaking lake views and the B & B in itself was wonderfully decorated! The aesthetics of this place were modern beach house. The room was well decorated as well and was very clean. It was spacious and it had all the amenities that we needed. In the morning the breakfast was delicious and homemade! Coffee was fresh and really good. Overall it was a fantastic day and I would highly recommend to a friend.

I hate to set the bar so high because no place is perfect. Oh wait, there is a place that's…read moreperfect. It's the Lilley Mansion! We were fortunate enough to come across this elegant bed and breakfast while searching online for a last minute weekend getaway. Our dog shares the same name as this B&B so we took that as a sign that this was our place. We stayed in the Lilley Suite. It was especially beautiful. The bathtub is perfect. I've never left a review about a bathtub. This one is just exceptional in terms of how comfortable it is to soak in. We loved our breakfast and the coffee. Patrick, and everyone we met, were welcoming and fun to chat with. The dining room is so special! We loved the plants and the ambience. I wouldn't hesitate to stay here again. The Lilley Mansion is absolutely delightful in every way!

My *husband* and I got married here this past weekend. I have not a single remotely negative thing…read moreto say about The Lilley Mansion and the team of excellent people who work here. The owner and operator, Patrick, is a gift to the lakeshore community. He is a visionary artist and it is evident in everything he touches--from the way he decorated the manse, to the way he plated the food--everything has an artist's touch. Cassie, who really is the engine behind the operations, is one of the best event planners I have ever interacted with. She is cool, calm, collected and an absolutely brilliant problem solver. Together, these two come together and bring to life everything you didn't even realize you wanted or needed at your special event. The rooms are absolutely luxe, and each bathroom is equipped with an amazing soaking tub. All of my 36 guests who attended my intimate wedding could not stop raving about every single detail. I will be forever grateful to Patrick, Cassie and the entire Lilley team for taking such exquisite care of us. We will remember our wedding because it was perfect down to the tiny little details. If you are looking for a unique wedding experience, this is the place to have it!

Room 422 - $125/n - weekend stay in Mar 2024 Service 4…read moreRoom Layout 5 Cleanliness 4 Value 4 We almost skipped booking this property d/t the 3 star average on the ratings. I'm glad we took the risk. We booked online the day of our arrival into GRR. We received a text letting us know the room was available early & we could check-in anytime. As we were spending the day in Grand Rapids, we didn't get to the hotel until about 10pm, still a nice gesture. On arrival, you'll see the main hotel. Behind it are several motel- style buildings, forming a square. The glass doors open to the courtyard (inner square), and the main room doors open to the parking lot. Being early March, there was no need to worry about bugs being attracted to exterior lights and, in turn, getting in the room on entry/exit. The room was nice & cool on arrival & it smelled faintly of bleach. The temperature controls worked well. The bathroom was chilly. The toilet had some movement & the seat was an odd fit. Everything was functional. Next came the cleanliness check: bed & bath clean. There were fuzzies and debris in the odd nooks, the areas where a broom/vacuum can't reach. It baffles me why rented rooms are designed in difficult to clean layouts. Anywho, everything else was clean. There was also already water in the coffee maker. An accidental discovery on hitting the button when placing items on the table. The furniture is well-placed. No stubbed toes. The whirlpool is HUGE & was cleaned well. The sheets were crisp & we slept well. With the single level buildings, there were no noise concerns from above. Again, the temperature remained even. We didn't eat the complimentary breakfast.

Where to start?! I flew into Grand Rapids and drove to Grand Haven for a day to take care of family…read morebusiness. A family member and I stayed here for one night, and I wasn't impressed. When you walk into the lobby you are punched in the face by an overwhelming smell of chlorine from the pool which is basically in the lobby behind glass windows. The chlorine smell also makes it undesirable to want to sit down and eat anything for breakfast. As far as the room goes, we were on the second floor close to the elevator which was nice. The air vent in the bathroom was covered in dust telling me not only is it never cleaned, but that no one cares to clean it. It stands out like a sore thumb. If that's not being dusted and cleaned, what else are they not cleaning properly? Our room had two queen beds, and on my bed there were dried reddish brownish stains on the fitted sheet that were very noticeable. I noticed this at 10:30pm, so when we called down to the front desk we were told to come down ourselves and get a clean set of sheets to change our bed! This is like a customer bringing in a car with squeaky breaks and being handed new brake pads and expecting the customer to change them out. It's unprofessional, not to mention the front desk person couldn't have cared less. In the morning when we went to check out we informed the front desk agent of the issue and asked if we could speak to a manager and were informed the manager won't care, nor do anything for us because "the issue was resolved." Yes, the issue was resolved, BY US, the customer. It's a bad attitude, and lack of professionalism on their part, not to mention the front desk agent was wearing a camo tee and jeans with no name badge, making zero attempt to look like an employee who works there. I'm glad it was only one night because we would never stay there again! Too many choices out there to settle for mediocrity.

Stayed here with my husband and another couple for one night. We enjoyed the vibe of the place,…read morethe tasty and filling breakfast, and the wonderful host Nicole and her pup Winston. She was very friendly and informational with the location and where to eat. Our bedroom was located on the first floor, and our designated bathroom is just a few steps outside our room. The room was cozy and comfortable. The a/c worked fine. The place was clean and had everything you need. The backyard grounds was well kept and relaxing to walk through. As for location, you can walk to a few great restaurants from this B&B. One of them is Finn's, which I highly recommend. Grand Haven downtown is about a 10-minute drive, not too far. Definitely recommend this awesome place.

Nicole is an amazing host, and has dedicated several years of her life to making sure Bella Mia is…read morethe perfect experience for her guests. My husband and I just stayed here for the weekend and Nicole made each part of our stay special. The room was beautiful and had plenty of privacy, but it was also nice to spend time with the other guests in the communal spaces. Since there are two bathrooms for the two rooms to share (the third room for guests has its own en suite), there's no issue with sharing bathrooms or having to wait for others to finish. And the main bathroom for guests is huge with a beautiful luxurious tub which I thoroughly enjoyed. Every morning, Nicole prepares a beautiful breakfast - super delicious and thoughtful homemade meals. This alone really drives the value of staying here. Starting the day off with a wonderful breakfast and plenty of delicious coffee is fantastic. Spring Lake itself is also very cute, with lots of good shops and restaurants nearby and in the surrounding towns. Bella Mia is a great value, and a really special experience. I'd highly recommend it, and I hope to be back soon!

The hotel itself just feels a run down. The room was OK, but clearly lacking in maintenance. The…read morecarpet near the air conditioner was inexplicably damp. The room smelled musty. The pool was a bit cloudy and seemed dirty. But worst of all, on the second day (after we'd already unpacked our family of 4 including 2 little kids), the bathroom light went out. When I looked up, I noticed the light fixture above the shower was full of brown water and dripping into our bathroom. When I called the front desk, the employee was very nonchalant despite the apparent safety hazard. He checked upstairs but the room was occupied, so he couldn't determine the source of the leak. He just kind of shrugged his shoulders, like oh well.... He said the best he could do was offer me a new room on the second floor (we were on the first floor and keep in mind there is NO ELEVATOR at this hotel). So, concerned about the electrical hazard, we chose to move all of our items up one floor. When I asked the employee if we'd receive at least a partial refund for the major inconvenience impacting our 3-night stay, he said he could talk to management but it was "exceedingly rare" to receive any sort of monetary compensation. When he did talk to management, he reported back they would give us a $50 credit - about 1/3 of the cost for just one night's stay. In my opinion, this is totally unacceptable and a laughable "apology" for such a major problem with our stay. At bare minimum, management should have refunded one night. But that's fine, I'm happy to leave this negative review for others to read and I will never stay at this hotel ever again. Management, DO BETTER with customer service.

This hotel has bedbugs. (See picture) front desk would not refund or reduce our room or MY…read moreGRANDPARENTS. I have also tried to reach any of the numbers I was given ...which do not work. I have not received any communication from the number / email I gave the desk. The place itself it in bad shape, the bugs, the service... it doesn't deserve the full star :(