Wow!!! We had a wonderful experience with this company!! Zico is so knowledgeable, knowledgeable…read moreprofessional, functional, and easy to work with. We recommend Payless Plumbing without hesitation. We are so happy to have found a plumber we can trust and depend on!!

Water heaters last about 10 years, Zivko, from Payless Plumbing installed my last water heater 10…read more1/2 years ago. I remember that Zivko was one of my first 5 star reviews for a service industry. Zivko's professional hard worth ethic and dedication to the industry has kept his 4.8 star review status over the last decade. He arrives on time, works hard, and sells quality products. He has reasonable and competitive prices. He even helped me with a problem not related to the water heater. That is service above and beyond. Zivko, is so pleasant and easy to work with. He does a great job and I have the utmost confidence in his company and his work. I highly recommend him.

I'm very pleased with the service that Saul provided and would definitely use Tim Whistler Plumbing…read more& Gas Fitting in the future. There was an initial mixup about the appointment time, but that was soon sorted, and Saul contacted me prior to his arrival and arrived on time. Quickly getting to work, he identified the problem with our gas insert. He was able to fix the immediate problem to return it to working order and then explained what was happening and why. He also provided what next steps would be for a more permanent solution. It was a very professional, friendly service call.

We needed some gas lines redirected, and Whistler was available quickly and offered a free quote…read more The employees were friendly and professional and pointed out some issues and made relevant suggestions. The work was agreed upon after we received the quote, and the service team were prompt and did an excellent job. These folks seem like honest businesspeople who don't try to upsell you. For disclosure, I also checked with Roto Rooter and they suggested a quote of $6,000 to redo everything, which was completely gratuitous. Roto Rooter was also incredibly rude over the phone and during my appointment window asked me do I still need someone to come out.

Great communication, accurate quote, quick scheduling, on time, and cleaned up! Great experience…read morefrom start to finish. Very patient answered all questions especially from wife. Courteous and respectful to property. Able to replace water heater next day. Professional and will use again. Price very reasonable.

Courteous and helpful, with competitive, fair, and transparent pricing for quality work on my…read moretankless hot water heater. They guided me in the equipment selection and considered my needs without upselling. They were registered with my utility, allowing me to benefit from several incentives for home improvement.

Needed a water expansion tank replacement and a t&p valve replacement due to a small, but…read moreaccumulating over weeks, water coming out of the relief valve of the water heater, onto the drain pan. The tech came and also found that my main's water pressure was too high and tightened that valve for me free of charge. He also sealed a condensate line that was loose and dripping condensate onto the garage's floor, for free. He was quick, friendly, and answered my questions on maintenance Was able to get an appointment for the next day after I called. The price was fair as well.

Gus, the owner, is a good guy. I requested a plumber as my downstairs toilet was leaking and…read morebacking up into the shower. He immediately knew the problem was that the main sewer line needed to be snaked, and he sent someone out. That technician claimed he could not find parking and left. I reached out to Gus, who apologized and personally came out to take care of the problem. This is excellent customer service. What could have been a bad situation and review turned into a positive experience. But the initial technician needs a talking to. The price was high, but given the urgent nature and the fact that it was resolved the same day, it was worth it.

This is a very professional company. They get the repairs done right the first time. They respond…read morequickly and stand behind their work. I have used them often over the years and appreciate the quality service.

Always responsive , fair prices Explain in detail any work…read morethat needs to be accomplished Helps to build trust

When my AC failed, Mike himself came out the day after I first called and a day where temperatures…read morewere approaching 100. While other companies blew me off until their schedule was clear (well into the next week), Mike didn't want me to suffer. He arrived on time, walked me through what he was doing, had the tools and part he needed on hand. Very knowledgeable and polite. Like any good business person, he said my 15 year old unit needed to be replaced, which is true. He did get the AC unit working and I will definitely call him to install a new unit!

Heater died and Mike and his team were able to get a new gas heater installed in just a few days…read more It wasn't cheap, but it was a big job and they did it very well. You might be able to find lower quotes, but don't sacrifice quality for a slightly better price.

I had the pleasure of working with this company; and let me tell you...I highly recommend. The…read moreprocess was quick, convenient, and transparent. There is such a value in working with an honest responsive company-- it's a breath of fresh air! They explained the process thoroughly and walked me through every step. I will definitely be sending referrals to Durance and using them moving forward. STELLAR WORK!

I received a full refund of my $262.50 diagnostic fee from Durance after posting my original…read morereview, so adding a star for doing the right thing. That said, my initial experience was not ideal, so if you decide to contact them make sure you double and triple check on any/all potential fees prior to scheduling a visit (which goes for any contractor that visits your home).

Donnie and his team always provide great service at reasonable prices. I've used them for multiple…read moreplumbing issues and always had a good experience

My experience with this company was horrible. We had a leak under the sink, and the technician from…read moreDonnie's team performed the service without locating the water shutoff valve first. This negligence and poor judgment during his service resulted in flooding of my unit and additional units beneath me, which created substantial and unnecessary costs for additional repairs and potential long-term issues that I was forced to address. Furthermore, when I raised my concerns to Donnie, he did not respond at first and finally did when I followed up again. When we discussed the matter, he showed a condescending attitude and continued to blame the fault on me, when clearly their company should take partial responsibility for the additional damages caused by the technician. I will never hire them again or recommend them to anyone.

Outstanding service, meticulous workmanship, quality components, and competitive pricing. My old…read moreelectric hot water heater failed on a Friday night, I received multiple proposals via Yelp, and Ryan was there Saturday morning. Excellent communication and respectful of my place taking care to protect the floors and thoroughly cleaning up upon completion. I have already recommended him to a DC Capitol Hill neighbor.

Ryan is one of the most honest, caring, and hardworking plumbers around. As soon as I mentioned…read morethere was a water leak in my basement pipe, he did his best to fit me into his schedule. He even came out that same night and worked until 9 PM. You really can't beat his prices or the quality of his work. He didn't try to upsell or charge me for anything unnecessary - he fixed exactly what needed to be fixed and didn't push for any major replacements. I've been referring him to many people ever since. It's hard to find not only a great plumber, but also a genuinely good person like Ryan.

I continue to get great service from George the Plumber whenever I need it. Recently, Marvin fixed…read morea toilet issue in my house and was thorough and efficient. Thanks!

George the Plumber (which is actually owned by Mike) does excellent work. They have come to my…read morehouse to install new hot water heater, clear clogged drains and to install bathroom faucet fixtures. John is the plumber who came to my house. When he was here, he paid exceptional detail to installing the new hot water heater - custom fitting new copper pipes above the hot water heater. Also When he installed the bathroom faucets, he made sure everything was centered. He also explained that the the bathroom sink's countertop had a little bit of a stain under the originalfaucet, which could not be covered over by the new faucet, since the new faucet diameter was smaller than the original faucet.. I appreciated that he pointed that out. They completed the work several months back and my plumbing has been doing great ever since. In my opinion, they are a little pricey but they do excellent work and are super duper knowledgeable, experienced and detail oriented!