Great ownership always responsive. Their work is very good. I get all my dress shirts embroidered…read morefrom them and they also did some custom work for me as well. Highly recommended. They are also are reasonably priced. Great value.

Terrible customer service. Pricing is all over the place and the management won't work with you…read morewhen it's there fault the designs came out wrong. Do not expect good service or a quality product.

The gentleman at the shop were great. Walked me through the whole process with cost, time it would…read moretake, etc. They mention to you their thoughts on how to make it memorable for people to remember and to not be to busy.

If you're a brand, business, or have a fundraiser that needs help popping off definitely hit these…read moreguys up for merch. Off The Rails Screen printing is one of the coolest spots to go to in terms of quality, good turn around, and over all experience. They've got embroidery, screen printing, and heat pressing. Also Ray is a good guy to work with too! Super helpful with the design process and answering any questions regarding what best suits the design itself. The work they put out is wizardry. Absolute magic! Don't be a fool, hit these guys up!!!

I order 100% of my promotional items and embroidered clothing from Coby Graphics. Owner, Elana, is…read morealways super sweet and very helpful. Sometimes, i am not sure of exactly what i want, and she does research and gives me more options than i even asked for. My shirts, coffee mugs, pens, hoodies, hats and more all come from Coby Graphics. Their prices are solid and they ship the items to any of my offices in the U.S. I highly recommend Coby Graphics and any small business should make them a part of their marketing strategy!

Elana at Coby graphics has done a great job with all of my embroidery needs . I have a small…read morebusiness and she has done shirts, vests , jackets and tablecloths for when I attend industry meetings. They do beautiful and timely work. I couldn't recommend them more.

Fast, accurate, and friendly service. They took our design and quickly produced 20 adorable pink…read morehoodies for my child's bday party. They were super easy to work with and got back to me with any questions or concerns I had. I would 100% use them again!

Ordered a couple of shirts and a baby shirt, pretty easy not a lot of pressure and no minimum. I…read morecan totally see why this is a franchise.

Horrible experience, shoddy work, zero communication, messages ignored. Don't waste your time and…read moremoney here!

Long Post...Dissatisfied customer!…read more The experience with Memory Makers Awards & Apparel in New Jersey is by far one of the worst with a business owner I've experienced. I don't normally go this route because I'm in the sales/retail industry and know that there are times when the customer can be unreasonable. However, I have a sore spot for really poor customer service. And an even shorter fuse when it's something capturing childhood memories for my kids. As a business OWNER, you have the opportunity to delight and satisfy a customer OR wipe your hands of a situation. It says a lot about a company when the owner says a customer is not worth it because they have many other customers and it's too much work to ensure one customer is satisfied with the purchase and the quality of the product. And no, Owner, giving a refund for returned product doesn't always solve for it...that doesn't resolve not having a quality professional photo of my son's first year playing organized team sports. "Memory Makers" failed to make this memory for us! If it's too much, you either have to scale up resources/workers or take smaller contracts. The Easthampton Youth Soccer Association (@easthamptonyouthsoccerassociationnj) league contracted Memory Makers Awards & Apparel for professional photos and we pre-paid for my son's professional photos. We paid for a team photo and individual photos that we could keep and share with family (wallets, 4x6, 5x7, etc). For context, the team photo was individual photos of each player photoshopped together. We were dissatisfied with my son's individual shot because his face is distorted, eyes are closed, and doesn't look ready for the photo. My ask was simply to use the individual photo of my son used in the photoshopped team shot as replacements for the individual photo prints we received, because he was smiling and it was a better photo. I was told that because it would cause them to go back and redo the photo background, that was not an option, and I would have to purchase a new package (with a 25% discount). Owner, I don't want to purchase new photos, I just want better quality of the ones I already purchased! That's a reasonable and fixable request. I was told by the owner that my options were to keep the photos given or return them, or I could buy a new package and spend more money because you don't get anything for free. I asked the owner if he had seen the photo selected for the individual shots and his response was they took hundreds of photos for the league and he couldn't possibly look at everyone. Owner, I didn't ask you to look at EVERY one. My ask was to look at my one...and question the production of the prints with that photo versus the nice photo because I was the one that voiced dissatisfaction with the end product. As oppose to quickly trying to appease and brush it off, thoroughly follow through on the customer concern. You can clearly see in looking at the photos that the selected photo for the individual print is not good in comparison to the individual photo used in the team photo. Customer service 101...don't regurgitate the "policy". You as the owner have the ability to ensure every customer walks away satisfied. Don't tell me you "can't" do anything about it...you "choose" not to do anything about it. And because of that "choice", my hope is that @easthamptonyouthsoccerassociationnj and others "choose" not to contract services to company owners that have poor customer service practices. At one point, Owner said my opinion about their services was the minority. Completely discrediting my issue and again not looking to satisfy a customer because there are others. Well, this one will hopefully cause others to not use this company's services. I'm not one to say "boycott", but i do believe in the power of referrals. This is one company I would not refer or promote.

Excellent service and very helpful staff! The shirts turned out perfect and I couldn't be happier!!…read moreI will definitely be returning for more shirts!!!

Panther was very kind and helpful. They recommended really nice quality items and our staff loved…read morethem. Thanks again!

Does not make sense why these guys do not offer samples. you can only order in bulk, which is only…read moreunderstandable if i like the original sample piece. What is a person suppose to do if they order 100 pieces of bulk and it didn't come out the way they liked it?

Jersey Ink will do everything in their power to make you happy. They will work with you to bring…read moreyour brand alive! I just celebrated 10 years in business for Formal Fitness Training and Jersey Ink helped bring it alive!!

2 years ago I ordered business cards from Branders.com, but they're not traditional business cards…read morethey are slim packets of mints with your business info & logo printed on the outside. When I tried to reorder them, they were no longer in my saved file and I couldn't get my Branders rep to call or email me back. I called Branders customer service and that person was abrupt and unhelpful. Obviously my order was too small for them to be concerned. So I looked for another promo merchandise business and found ACTIVE IMPRINTS. Immediately I got a great account mgr - Diane Reznik. She was so responsive, helpful and pleasant. Diane found a place to purchase the mint biz cards, cheaper by 40 cents per packet! I was under deadline because I needed to replenish my stock to attend a Bloggers Conference. Diane assured me Active Imprints could get them delivered in time and they did. The whole experience was easy and seamless and the mint cards look exactly the same as what I had before.

From the owner: Everything Imprintable! Active Imprints is a Promotional…read moreMarketing Company that specializes in custom screen printed and embroidered apparel. Since 1983, we help businesses, groups and organizations promote and build awareness.