I don't understand the low stars here I actually think this place is awesome the service is great the Dre and crew very friendly and helpful second time here to eat indoor but did not know what to order on my $5 bowl Dre was super helpful but I did not think the bowl being spicy had an actually sauce on top very spicy. I had it with mash potatoes extra gravy and no cheese and it was so good. I love the mash potatoes at KFC so good yum. The ambiance clean and great music the oldies very busy place and clean. I love the fact this KFC uses tons of paper bags and also have utensil forks, spoons and knives read more

This location is great during the day when they have managers on site. Otherwise it's a complete mess in the evenings with long wait times and they often lock the front doors before closing hours. Tonight I got 2 pot pies with no meat in them. I need to stop eating here. read more

This restaurant has done a complete turnaround in the past year! About a year and a half ago, I had the worst fast-food experience of my life here and I boycotted the place for a year. About six months ago I decided to give them another try. Now when I go there, it is a very pleasant visit. The staff is friendly, the service is fast, my orders are correct and the food is very well prepared. Kudos to whoever took over and made this a good place to eat again! read more

I'm not one to do this, in fact it's my first time. I was completely dissatisfied with the face painted child that is considered the manager. When an establishment makes a mistake they generally reimburse the customer that was mistook. I got a cold replacement and extra soda because I sat at the window refusing to move my car until I was compensated. I was yelled at and degraded by this child. Told "this isn't how it works" well, yes, it actually is. If a customer is unhappy and served the wrong food, you make it right and then some for their troubles. read more

I was happy to come across this combo KFC/LJS, where you can order off both menus. The best part is they have a Coke Freestyle machine, which is a tremendous upgrade over the usual KFC Pepsi products. read more

Ordered 2 12 PC bucket meals and only received half of my order. Called store and they stated that I needed to contact the delivery service. Not sure which one it was since I used the kfc website. No more orders from me. Like throwing away $50 bucks. read more

Went here yesterday. Service sucked! Tried to order two 12 piece meals, was told that u couldn't. That it was considered a catering thing. I never had that before when I ordered in the past. This is unacceptable. I went to belvidere location gave me my order No Problem Whatsoever! I will not go here anymore! read more

I went to this location yesterday (4/10) and the two staff members working the drive thru were so kind and gracious. A guest in front of me had been extremely disrespectful to the girl working the drive thru but they continued to serve all other guests with awesome service. read more

November 9th: I had ordered from this location off of DoorDash and when I received my order I was missing 3 items. So I drove to the location and went through the Drive Thru and the lady working the window was very nice and supportive. However the man I spoke to about what I was missing was very rude and had a lot of attitude. Not to mention he didn't even have a mask on. I had told him what I was missing and he said "i'll be out with that for you in a few then slammed the drive through window. Now mind you this location has adjusted their hours to 8:30pm. I went to go into the store and all of the doors were locked. I have had multiple bad visits at fast food places but this KFC is horrible. I highly recommend NO ONE comes here. Horrible customer service and very long waits read more

Piss poor management, everyone here who makes the decisions, from the supervisor, floor manager, kitchen manager and let's not forget the Wannabe Franchise Owner.. As the owner you have a responsibility to corporate as well as to the community.. Continuously, Week after Week, Month after Month and yes YEAR after YEAR, we the the people of Dekalb/Sycamore have had a good bucket of chicken once or twice from your operation, but the Horrible experiences most of us endure when pulling up to KFC outweighs any good.. Do you read your quarterly reports accurately? Your wannabe employees get so smoked up and help themselves to your inventory, between trading chicken to their dope dealer and taking it back to Taylor st housing, closing up shop whenever there's a slow spell, during the day or evening or if they wanna get turnt up outside of work.. Do us all a favor. Board this shithouse up and call it a day... read more

Been there 3 times in the last 3 months. I guess I'm foolish after the first two times they screwed up my order. I guess orderong to go in the drive thru is impossible. Fish was colld and a leathery, no garter sauce when specifically ordering it, clans greasy. There might be good KFC Long John Silvers but NOT in the Dekalb Sycamore area!!!!!! read more

Used a coupon on a big box and they gave me half sized tenders and a half filled popcorn chicken. cmon

Get the sense they are trying to go out of business. The first thing I found odd was their road sign is never on at night. This has been going on for months. Which might be why they seem to close early at night. Closed at 10 to 8 when posted hours say nine. Of course there was nothing posted about being closed. 2 signs I did see were their Christmas hours ( it's April ) and a sign saying they were out of med and large drink cups ( highest profit margin products). Management if there is any needs to get their act together! read more

I just left the drive-thru after a 15 minute wait at lunchtime. Then when I get to the window they tell me that they are out of biscuits and it'll be in another 11 minute wait?! This place sucks! read more

0 stars. closed an hour before they said they were online. last time i ordered from here they fucked up my order so bad

They almost killed me by giving me Diet Coke instead of regular I am allergic to aspartame which is only in certain coke products including Diet Coke. Could sue. read more

This place does not know how to run anything. I ordered a $5 fill up and I only got the bowl (missing the cookie and drink) Tracy (the cashier) is slow and very rude read more

Love the staff! Friendly and quick to fix any issue you have with what you get. The food is cooked well and I will always come back here.

I've come here often, maybe twice the wait was too long but the food freshness and customer service has never been an issue. Usually get one of the $5 fill-ups to go. read more

It was dead and early so I was certain they wouldn't have food hot and ready to go. But I pulled up handed her my card, she swiped it, and I got my card and food all at once. No wait. But it was still perfectly piping hot and fresh! Super friendly staff, even snuck a warm fresh chocolate chip cooking in my bag! Best drive-through experience I've ever had. Quick without sacrificing quality. read more

Why all the problems in my previous review still hold, the servers have gotten very friendly. It'd be a pleasure to go in there, if the employees had more to work with. Will keep trying him every few months to see if things improve. They better hurry up before Popeyes opens. read more

ABSOLUTE WORST KFC on the planet. These people are a complete JOKE. Every time I show up I have to wait. Don't they make anything ahead of time? And when you do order, THEY MANAGE TO SCREW IT UP. Then comes the funny part. They think that "sorry sir" fixes everything! They think that phrase all of a sudden absolves them of their responsibility to customers. Do yourself a favor and go somewhere else. I CAN'T WAIT TILL THEY OPEN A POPEYE'S!!!!!! read more

Got the 10 piece bucket special, service was average and the chicken was fresh and tasty. Gravy could have been hotter. Biscuits and mashed potatoes excellent as always. read more