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    KFC

    1.0 (1 review)
    Open 11:00 am - 6:00 pm

    Order KFC Takeout or Delivery

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    4 years ago

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    Jollibee - Deluxe Chicken Sandwich

    Jollibee

    3.1(17 reviews)
    6.7 km

    I wrote to the Jollibee link, which they response quick, but realized now Jollibee has implemented…read morea system (via Qualtrics) that uses AI-driven analytics to process customer feedback from surveys, comments, and reviews. This AI helps: Sort and analyze complaints Detect patterns (e.g., common issues) Speed up resolution times (reportedly improved by 50%+) So AI is helping internally, not necessarily talking to you directly. I am writing to formally document the issues we experienced during our visit to the Jollibee Ajax location. Our order came out to be like 164.94$ after taxes. We came to pick up the food and get on the road. I wanted to eat there so that the food would be fresh and hot. The only good thing that was hot was the chicken. The Angus burger was served cold and dry. We also ordered 24 pieces of Jolly Chicken -- 12 regular and 12 spicy --, but the buckets were not labelled or distinguished in any way. When I approached a staff member to ask which buckets were spicy, she initially pointed to a toothpick that was not there. I had to insist before she checked the receipt, consulted the manager, and corrected the order. Additionally, fries were missing from one of the combos. The manager, who was responsible for dispatching and packing the order, never acknowledged the mistake or offered an apology. Neither did any other staff member. That was not the reaction a manager should be having. They should be taking care of it themselves and apologizing for the error on their part. The thing that really makes me feel like we are not guests at the location is that we are just a number with $$$ on top of our heads. We were ready to take the order and go. If we did, there would be a lot more upset people who gave money to taste the food. We would have turned back to drive all the ways there. For sure, there will definitely be a huge complaint. Surprisingly, there were no apologies from the staff either. Funny thing is, I was doing a review of the food and service. It probably won't be that great due to the circumstances. I told myself not to post anything, maybe he can do a review another time after we speak to them. I guess not. During our wait for our food, a white Caucasian man said I do not usually do this and it's my first time here, but my burger inside was cold. I'm sure your manager on duty can recall this complaint. How can we ensure that this situation does not happen to anyone else, and what steps will you take to make things right? It has now been 12 days without any response or communication from the store. This is incredibly disappointing. Even with advanced technologies like AI, they still do not reach out to their customers after 12 days and counting. They should take an example from McDonald's, which is known for effectively addressing customer complaints.

    Needs inside cleaning... I will give them the benefit of the doubt maybe it was in between the…read morecleaning staffs time to work but it was so dirty inside I didn't want to stay and eat my food in there but my wife who is a Filipina convinced me otherwise. The tables were all dirty and floors dirty garbage cans over full and on the floor and for the money the food wasn't worth it to be honest. The next time we'll go to another chicken joint where they sell white meat and not just dark.I like Chicken Joy which is excellent.

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    Wing House Express Pickering - Veggie Wrap with Power of Nelli Fries

    Wing House Express Pickering

    4.3(16 reviews)
    3.3 km

    I picked up an order of wings The bag contained a dirty napkin inside - and it was disgustingly…read moredirty. The wings were overcooked and over salted - inedible. The owner or manager tried to tell me it was not his bag and not his napkin. He was rude defensive and unapologetic.

    Game Days are the best enjoyed with wings IMO so we ordered over the phone pre-Raptors game. They…read moredo have their menu on the website online but it doesn't list all the deals that they have. They have a bunch of game day and weekday specials posted in restaurant. We ordered a Family Deal for 4 and were told it would be ready in 15 minutes which it was. The restaurant itself is not open for dining right now but the ambiance is really cool. It's decked out in Raps/Leafs/Jays stuff and there are cozy booth seats with TVs all around. The Family Deal was more than enough food and we had a lot of wing leftovers. The wings were large and really crispy even though they had been tossed in the sauce. I'd say that there were slightly more drumsticks than there were wings if that matters to you. The flavours we tried were the 40 Creek BBQ, Honey Mustard, and Raps on the Ranch. They were all good and I think they were especially good in combination since the Raps flavour was creamy, the honey mustard was tangy, and the BBQ was well, BBQ. The fries were very crispy (and salty although I don't mind) and very good with the gravy. I'm still trying to canvas the entire area for all the different wing offerings but you definitely can't go wrong with this place!

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