When I placed my online order and included a chocolate cake, I had no idea that the store I was picking it up from would not have that product. When I came through the line, the staff did not notify me that the chocolate cake was not available. When I got home and realized the chocolate cake was missing. I tried to call back, but the line was busy. I drove back to retrieve the chocolate cake only to find out that they were completely out at that store and the app wouldn't know that. The assistant manager, Julia was super nice. She understood my dilemma and offered several options to replace the missing chocolate cake. I did take her up on the other dessert option that she was able to provide very quickly and everybody at home was happy they had dessert. read more

Unfortunately our children love to come here on Sunday's. We have never waited less than 25-30 minutes for food. Food items are often unavailable or incorrect. When unavailable they have switched them for an alternate without informing us. The employees are nowhere to be found for requests or updates; they hide in the back. The interior is typical of fast food, nothing to note. Bathrooms are single occupancy, read more

KFC - Interior - Fast Food Near Me - Oviedo, Florida

Made a mistake with my order, sent ti wrong location and paid for it. Asked the manager at this location if she could help me out and she immediately said there was nothing they could do when I make a mistake. I immediately said ok, im leaving. Once is said that and walked away, the manager started backpedaling and saying I didn't even wait for her to offer a solution. If you want to help, after a customer already says that they understood that they made a mistake and were just asking for some kind of assistance. You don't reiterate the fact there's nothing you can do. If I make a mistake, you explain that you will do what you can to help out.But this particular manager waited until after I was not happy.And leaving to say anything about the fact that she was going to try and offer a solution. That is absolutely some of the worst management.You could even provide to a cus! read more

A funny thing happened today at this KFC. I went to the drive thru and ordered 2 breasts. Chicken breasts because, you know, it's KFC, aka Kentucky Fried Chicken. Well, I was informed that they didn't have any breasts. It was approximately 11:30 am, maybe 12:30 pm, I don't recall exactly, but, they hadn't been open long so.... Yeah, not really that funny. Maybe they were cooking some. Maybe the person that cooks them wasn't there yet. Oral maybe...they just didn't have any...shame. read more

S L O W - A F!!! I thought I was at Popeyes for a few moments. I ordered via the App in order to get the free Saucy Nuggs with $10 purchase. It was an app only deal so I ordered from the parking lot waited a bit, then went inside. After about 10 mins, the lady in the tiny pick-up area asked if I ordered the Korean BBQ. It was me, she said they were out so I chose a different sauce. After another excruciating amount of time, they finally brought my food to the counter. I would have thought everything would have been fresh since it took so long, but nope. The nuggets were not crispy or hot or anything. Terrible excuse for nuggets, especially at their price point. It wasn't overly busy or anything and I noticed other people that had ordered waiting and waiting and waiting. One guy waited at the counter to order and nobody came to the front. It just seems like a terribly run KFC. What's the point of free nudges if they suck!!! read more

See all

After work had to immediately go UCF supply shopping with my daughter which meant no time to make dinner. . . because it was late and we were tired we mobile ordered and picked up Kentucky Fried Chicken on the way home. I know restaurants often have their slumps, but I'll tell you that was some of the best fried chicken we've had in a long LONG time. The flavor took us back to when my husband and I were kids. The meat was so moist and actually wonderful. When we arrived the drive through attendant was friendly, actually smiled a lot, and was very courteous. They've definitely earned my business in the future. read more

So, I don't know why I'm disappointed. I should come to expect the fact that fast food restaurants can't get your order right. I really think that these fast food chains need to pay Chick-fil-A to train them on how to do customer service. Staff is too busy on their phones And playing around to pay attention to what they're doing. I ordered a two peaks box of thigh leg with mashed potatoes and gravy and a small extra container of gravy and of course they charged me for the gravy, but they left it out. This particular facility always leave something out. It's getting quite old. I guess I will have to hold up the drive-through line and check my order each and every time to make sure that these incompetents put everything in the bag. On another note, the leg was the size of normal wing drum at so I don't know where KFC finds these tiny chickens. They must have a special farm. read more

This KFC is so hit or miss. The first time I came here my chicken sandwich was Amazing, but since coming back twice it has just been okay. Two of the three times I have been I had to pull ahead and wait in a parking spot for the food to be brought out. I thought this might mean that they were making the food fresh, but neither the chicken nor fries tasted fresh when they brought it out. read more

So disappointed. I ordered 3 pcs. Meal,2 breast +1 leg, with 1 extra biscuit. The meal I received was 2 breast, 0 biscuits, 0 leg.

Food is consistently better than the Burger King nearby. Service is just as bad though. Clearly no customer service training provided to the drive through staff. Always asked to move the car forward and park to wait. Wait times are always absurd given no customers inside or out. Always something wrong with the order. Doesn't appear to be more than two people working there and they always look confused when I show them the order is incorrect. They often prefer to be angry about it rather than apologetic. read more

This KFC is awesome. The staff is quick to assist in any way possible. We've never had a problem with the orders we've requested, and the food is prepared to perfection. The only thing I would suggest is opening on time. I know after Covid, many locations are still having difficulty with staffing, but it would be wonderful if they could strive for opening on time. I will continue to recommend KFC in Oviedo. read more

I ate dinner here on Thursday the nineteenth and was beyond dissatisfied with the service. It took my girlfriend shouting excuse me in order to get a staff member to assist her. The mashed potatoes were runny and tasted the way wet dog smells. I ordered via the app and still had to wait ten minutes after my scheduled pick up time to get my food. read more

I would not even give them one star. Chicken is horrible, the employees have no training and the place needs to close. Made a complaint with the corporate office and they left it to the manager here to fix the problem. I am afraid of getting food poisoning from there so never going back. read more

Horrible KFC. First time and last time. First no original chicken so ok take crispy and give them a coupon for 12 piece meal, they charge me full price tell me they can't refund me the $10 difference tell they will give me 16 piece meal instead. I am furious. I get home and they only gave me 12 pieces, didn't give me one of my sides, no gravy and no cake. They don't answer the phone. I drive back and they lock the door. I knock on the drive thru window as it is 9:30 and they close at 10 and they see me and turn off the lights. Seriously? read more

I read the reviews before driving all this way but decided to try it anyway. Do not use this KFC, they had barley any chicken or sides on a Friday at 7:20pm . All the reviews said this but I was experienced it for my self. Shame on KFC for letting this store to be run so bad. Buyer beware. If I could give it zero stars I would. read more

Absolutely horrible ordered 2 piece all white extra crispy , what I got was something that resembled a chicken wing that came off a pigeon and a thigh that was not extra crispy wth !! It was so greasy it took 3 paper towels of blotting before I would even attempt to eat it . I do not eat dark meat . Would never go there again . Oh and the biscuits were like hockey pucks read more

Order was wrong all three times. We were the only customers at 6pm. Wrong pieces, original instead of crispy and wrong pieces. Rep couldn't do the change correctly. Shorted us and she and another employee said they couldn't do anything about it because she had closed the drawer read more

No tenders, no sandwich, no chicken...that's what I was told at 9:30pm June 18th (female) by workers in drive through...major attitude...hopefully a owner/manager gets this sorted and fire this staff read more

They always mess up the orders, mostly missing stuff. The phone is never working to call them to let them know and the food quality is awful now read more

We have tried this location 3 times and every time they never have the crispy bucket, only original. And we go around dinner time when things should be prepared. When we ask for the crispy, they say it would be a 30 minute wait. Just take it off the menu at that point. Popeyes is right across the street so we just end up going there, they are always prepared read more

Pulled up at 9:45. Ordered. Cashier: 'how will you be paying'. Me: 'cash' cashier: 'we don't accept cash' so I give her my card. Cashier: 'register isn't working but we'll make your order anyway, pull up in the handicap spot and wait for your order' wait 15 minutes. There's another car waiting next to us as well. She comes out with one bag hands it to the other car then comes up to my window. Cashier: 'hey they ordered online so we gave them all the chicken' . What do u expect tho from bottom of the barrel jobs of society, they don't have any pride in their work, and their pay matches their work ethic. Your one job in life is to make chicken for people can't even do that successfully. Oh well, if any management sees this I would rethink your ability to train workers because that's your job. Starts with the leadership poorly training their staff, so you can't even blame the workers. Def do not recommend especially if you're coming anywhere between 30 minutes and closing . read more

Went to Kentucky fried chicken in Oviedo. . They are supposed to open at 10:30 . Arrived at 10:45 . I just wanted some cold slaw . I knocked on the door . People were in there but ignored me . I went around to drive through and knocked on window . They said they could not open until chicken was ready . I just asked for some cold slaw said I didn't want chicken . Then they said couldn't ring up because manager had to open register !! At that point I left . I hope they get their act together . By the time I gave up it was 10:50 still not open !!! Will not go again . This KFC will probably be out of business soon . Too bad !!! read more

well I wanted an 8 piece white meat extra crispy. 20 minute wait so I went with the regular all white. what I got was the regular dark and white. we don't like dark so basically I had two pieces of chicken we could potentially eat. the chicken was smashed into the bucket. the pieces were breaking apart it was over cooked with soggy skin. that is a deal breaker for me. the cole slaw was as always really good. I was giving the new KFC a another chance in the new location but I will not be back. how do you serve fried chicken that is soggy. the staff was friendly but the food is not good read more

Ordered through drive through. Ordered 2 crispy chicken breasts but was given two greasy pieces of chicken unlike anything I have ever seen--maybe like the chicken's shoulder with part of a wing attached. Almost no meat at all on these weird looking scraps of chicken. The little bit of meat on them was dark, not white. Really soggy skin. Certainly not crispy. I have tried numerous times to call KFC but get no answer. I will avoid this place in the future. read more