Ordered through the app and showed up 5 minutes after pickup time. They didn't have 2 of the desserts u ordered and wanted to replace with a bunch of another dessert, which I didn't want. We asked to replace with chicken and they claimed they didn't have enough chicken. Asked for refund, but could only be done through the app. Didn't get the chicken I ordered, got other pieces I didn't want. Couldn't call to fix the problem, because they don't answer phone. Their site shows they open at 10am, but they didn't open till 4pm, but their employees sit outside smoking when they don't have the stuff people are ordering. By the way, even though I had a pickup time, they didn't box any of it up till 16 minutes after my pickup time. Very lazy bunch of employees at KFC in Litchfield, read more

KFC - Fast Food Near Me - Litchfield, Illinois

I have for the past couple months driven through Litchfield. I've asked for Popeyes and right now usually it's between maybe 5 and 6 PM and every single time they do not have them I asked if they actually still sold them and they said yes but they're always out a couple weeks ago. I was here. I wanted extra crispy chicken breast and they were outso tonight. They finally have an extra crispy chicken breast, but I had to pull over and wait 15 minutes for it I have no clue how this place is even staying in business. read more

Tonight we literally waited 10 minutes to po be greeted in the drive through. We then waited an hour for our food...no joke! Upon inspection, we were missing part if our order. When we spoke to the person working, they insisted it was in the bag...it wasn't. Then we were told that they were out of nuggets and it was going to be a while. Zero customer service, the food we DID receive was old and not even fresh. Do not waste your time or money. The worst! I would leave a zero if I could. read more

Teach employees how to count. 11 pieces is not 16 piece meal. Know how to make sure lids are on the gravy containers. Don't charge for a 16 piece family meal and only deliver 11 pieces of chicken which should be 4 of every piece instead of 3 breasts and everything else is thighs and legs. And maybe hire more than 3 people to cover the place on a Friday night at dinner time. read more

I was on a trip with my family members and we were very hungry. We found this place and thought it would be nice, we get there and the dinning is closed, we then go through the drive through and they tell us to pull up to the window (it was a mobile order), the person told us that they had run out of TENDERS! At 2:42 pm! How does that happe!?!? They offered to change it to nuggets which we did because we were hungry. We had already been waiting for a while but it took more than 10 MINUTES more to get us our food! Then they forgot 2 orders of fries! The workers were great this is a management issue! Will not be coming back! read more

Fried chicken did not taste like kfc nor good chicken. Mac n cheese tasted old and was burnt and broken up and mushy. They don't have green beans no more, big disappointment. Out of dr pepper and jalapenos. Dinning is closed, no buffet. Rude cashier was working the window. Sweet Tea is good but that's about it. Place is a ghost town now! Better off tearing it down and replacing it with a sonic! read more

KFC - 3 PC Big box....food a huge disappointment! - Fast Food Near Me - Litchfield, Illinois

hello i ate at a kfc in Litchfield Illinois and it was a horrible experience first the guy in front of me order white chicken and got brown and the would not fix it and ignored them then I order chicken stops and they were out and they are the world best chicken but no chicken strips them I got a biscuits and they did not have butter and honey and did not offer us jelly and they did not want to help any body it was a bad experience and they need to go out of business read more

One could not find smaller chickens to fry. They no longer have a buffet or the ability to refill your drinks. The fry cook was working the cash register. read more

Covid is old news. Drive thru and carry out only. What is up with all these companies not hiring enough people to open their dining rooms. I personally don't want to eat in my car, and live to far away to pickup food and drive home (it would be cold, but the dogs would love it). read more

Stopped by for the lunch buffet after dropping off a rental car nearby. It was 11:30 on the Monday before Christmas. They'd just finished a large takeout for a party, but the buffet was stocked up. The biscuits were soft which is my favorite. I usually only get the original chicken, mashed potatoes, brown gravy and coleslaw and all of it was great. For dessert I tried the bread pudding which had peaches in it and I enjoyed that. While we were eating a worker kept cleaning the dining room tables as the diners left. The bathrooms were clean too. Best KFC location we've visited in a long time. read more

COVID is pretty much over. We should be back to regular dining in doors if we choose. Rude teenage kids working. Had to literally step behind the counter to get anyone's attention to get the condiments we asked for and was not readily available at the service counter to grab ourselves. When we asked a guy who was taking orders outside to drivethru customers for help, he pretty much told us that was not his job and ignored our request for assistance! Keith did a great job taking our order! Food was good. read more

Orders consistently wrong, after 6:00 pm less than half of menu items are available, and manager is rude and impatient.

Should have checked my order before I left drive thru. I requested a mashed potato bowl with NO gravy. When I got back to work to eat, low and behold there was gravy! If store hadn't of been on the other side of town, I would have taken it back. read more

Chicken was bad and so was the rest of the food but I've had worse so 2 stars only. I wouldn't recommend this kfc tbh.

Food was good, but where are the napkins? We ordered 3 meals, received 3 drinks, and not one of us received a single napkin. This may be insignificant to some, but besides not receiving a straw for a soda, lack of napkins is a huge pet peeve of mine. read more

The food is good; it's KFC. The value for the buffet is really good. I think the staff needs to focus a little more on cleanliness though.

I had the grilled chicken during my visit. The chicken was good, but I'll don't think i would come again. I chose the grilled chicken because wanted a healthier option, but the chicken was still pretty greasy. At the end my fingers were still sticky as if i had eaten the fried chicken. I guess the chicken itself still had a lot of fat on it. read more