Brand new / fully renovated and one busy day and they ran out of items ..no gravy, no coleslaw, not providing what is advertised on the website. Terrible service ...ordered online for pick up and they didnt put the order in till I got there ab hour and 20 mins later ..ridiculous! read more

The service was awful, I was waiting for 40 minutes and didn't get my food, horrible.

I went there today, first time in over a year, was so looking forward to it. Because I recently had heart surgery, I have a MEDICAL exemption to wearing a mask. This meant nothing to the guy behind the counter, who refused to take my order unless I put a mask on, which I will not do, due to the restrictions on my breathing. Suffice to say, I will NEVER be back as a customer, never ever again read more

When we were kids, driving through Kamloops to go to Calgary we would always, always, always stop at Kentucky Fried Chicken. Things certainly have changed since then. Back then there was no Coquihala Highway, The Hope Slide was still fresh in everyones memory, I Deam of Jeannie was my favourite TV show next to Gilligan's Island. It was a time when you could go to a drive in Theatre and also dine at an A&W and eat your food in your car and be served by Car Hops. So, KFC was a routine we had. It became a family custom that we had to do. And so on this trip. I sttressed how important it was to do this. This time around the KFC was paired up with Taco Time. Just like the one in Chilliwack. A sign of times changing. Yes. The 3 piece combo with no fries and two coleslaws seemed smaller than I remember. The chicken was smaller, the sides of slaw were smaller containers, the drink, this time was Diet. But still, here we were at a KFC. or properly named Kentucky Fried Chicken. It's not the same location, not the same food and it seems to be politically correct and in with the 90's and 2000's it has to be shortened to KFC. To me it's still the Colonel Sanders. And the same Colonel Sanders who gave Dave his start before Wendy's Hamburgers was started. Now that's another story! read more

I normally don't eat a lot of KFC but the last week I have been a regular customer, and tonight just showed me why to a degree that impressed me. First off their quality of food is really good and their chicken is really fresh and tasty, especially their new Filler Sandwiches which I highly recommend. However the food quality is not what really impressed me, it is their customer service and calm under pressure. Tonight I got in there ten minutes before closing and someone came in and was getting mad their order which had been before others was not ready, he was about to get really angry when the guy at the till calmly dealt with him in a very professional manner which was how it should be. After that the remaining customers in there were offered a free regular fountain drink while we waited, and treated like we were valued. To top it all off they made a mistake on my order, which one of the employee's did remember my order yet they hit the wrong till button and unlocked the door so I could get my sandwich made into a filler sandwich like I ordered. No complaints and no issues, just a quick fix and a sincere apology. This is the kind of service that customers should be getting from any restaurant, being treated like their valued and with a smile and friendly word. If your even in Kamloops, BC and on the north shore I would recommend this KFC as it is truly a pleasure to deal with for people and the food is good too if you like KFC. Truly a great location and 5/5 rating for me after the numerous good experiences I have had there pretty much all week I have been going there. read more

How do you indicate zero stars? Ordered three pieces dark. Got one. Skinny chicken. Accompanied by two small, dry overcooked white pieces. Horrible. read more

This was the worst experience I've had. Ask for several sauce, even paid extra, no sauce. 20 piece chicken ordered, 10 cold pieces delivered. Asked for extra Crispy fries, not crisp. When we called we called, they insisted that we were lying, literally called us liars. The regional manager was also quite rude and unwilling to listen to our problems. WILL NOT RECOMMEND!! read more

Not ready to prepare fresh chicken 40 minutes before closing. It takes 15-20 minutes to do so. I have been asked that question before at other locations. Went across the street to A&W. They were ready to prepare the chicken 20 minutes before closing and asked us if we were ready to wait 15 minutes for it. read more

Spent 22 bucks on an 8 piece and got 5 drum sticks and 3 thighs. Not a single piece of white meat. Great work morons. Been a few times to this location and something seems to always go wrong with the order. Shit management I suspect. read more

My brother was on the news a couple years back for parading around town with a KFC bucket on his head...

Poor menu not the same as the coast, rude person at the window, had to repeat order three times. But most of all the drive thru was very dirty.esp by the window just gross!!! read more