I've had some bad fast food before, but this was on another level. The chicken I got was hands down the worst I've ever been served--dry, tough, and tasted like it had been sitting under a heat lamp for hours before they bothered to throw it in a box. It wasn't just disappointing, it was borderline inedible. Needless to say, I won't be back. read more

I ordered a family meal, 8 piece chicken. With 2 sides & 4 biscuits. $32.00 + I got home and my son said where's the breast? Then I realized they gave me all dark meat. Drums & thighs. I think $32 is outrageous for all dark meat. I won't eat there again. read more

Update: it's been 17 days since this incident and KFC headquarters has ONLY asked for my address 17 days ago with ZERO follow up, and NOTHING in my mailbox...seriously horrible company! WARNING!! COMPLETELY RAW CHICKEN SERVED here & no refund! zero customer service per owners instructions! photos of a raw 12 piece ordered for family with young kids! my 3 year old daughter took a bite and is violently ill!!!! they laughed in my husbands face and said they reduse to refund!! you dont f with my family!! i'm taking this to corporate & my lawyer & the local news!!!! sickening!!!! they are endangering peoples lives and 3 other wrong orders walked in after him!!!2/19/2025 745pm read more

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I have I have absolutely no complaints about our order. It was perfect. It was just like I expect KFC to be. I got everything I needed. They're very pleasant and I don't know what y'all are or have your problem with but the one in the one in Cathedral city is bomb. I would go there anytime and I and I do. read more

I would give zero stars if possible. I have never once arrived at this location and they have even pretended to know I had placed an online order on advance. Every time I arrive...they only look to see if I have an order after I ask. Then they try to talk me into accepting a different order. They try to dissuade me from the breast(s) I order. I explained that I would like exactly what I ordered. They then tell me it will 25 minutes in an effort to dissuade me. This has happened over and over again. I will no longer go there as I don't eat fiod I have to argue with people about. Additionally the tables are always dirty and never cleaned. read more

I paid $53.00 for a bucket of chicken, when I got home I had mostly backs and a couple of legs. For a bucket I should have had wings, breast, legs and backs. Disappointed. read more

Drive thru was long, so I went inside... STAY IN YOUR CAR!!! It took FOURTEEN MINUTES to get my order complete on the kiosk!! 5-star chicken. 0-star checkout experience! read more

I ordered twice from here recently. First regular fried chicken -was soggy not really fried . Second- ordered delivery with two doses and biscuits . Only received chicken - no sides . Delivery driver said that is alll they gave him. Tried calling restaurant multiple times times with no one answering. STAY AWAY. read more

I ordered via app. Was notified it would be 5 to 15 min. I received notification order was ready. After I arrived and had been notified it was ready it took 25 min. So a total of 40 min. For a 8 piece. Horrible service no one cared read more

I went to the drive-through and ordered a special that I found online. The staff was unaware that this offer existed. However, they did honor it. They honored it with raw chicken that had blood dripping out of it ....fries that were overcooked and mashed potatoes. They came fresh out of the box I'm sure of it Never eating there again. I'll probably have food poisoning and I'm not looking forward to that so hopefully that doesn't occur. read more

I guess I know why this place only has 1.6 stars. Two times I ordered Queso and Wedges and by the time I got home I found out I got Queso and Gravy. This time it took 12 calls for the store to pick up the phone and a matter of frankly they stated that they were out of Queso and substituted the Ten Dollar item with Gravy but did not see an issue with not telling me at the time of the order that they did not have Queso. They told me that they would "Make it Right" the next time I came in to the store. Well, on the 22nd I went back and explained to the person at the window what happened and they got me a self described "Manager" who refused to give her first name. Who told me that my name was not on a list that it should be. I told her that It really was not my fault that their employee did not put me on the list. I told her to confirm that there was no Queso on that day and was told that there was no way that she could do that. I was then told that out of the kindness of her heart that she would make a one time correction and fix the situation and that names only stay on the list for 1 week and then get taken off. I explained that I was not given a timeframe on geting their error corrected and that all employees there should know these rules. After she clucked her tounge and rolled her eyes she had me park and told me that it would take some time to prepare the Queso. I was brought a cup of queso and no wedges. I went back through the drive thru and asked about the Wedges and was told that I all ready got the wedges with the original order when I got the gravy and no wedges were to be given at this time. She actually had the audacity to smile and chuckle while she was explaining this to me. TWO ruined meals at this KFC. They have now lost my business and if you are reading this, you should consider if you want to go there or not. read more

I've finally come back after being traumatized for years by my past KFC experience & I have to say I'm very pleasantly surprised it's delicious! I've gone 3-4 times now and haven't had a bad experience read more

We go there just about every week and we really don't have to deal with the people because we are online and the order is ready and at that they do a great job. It's on time foods great they're perfect right last Friday night. We went in there at 7:30 and there was something missing from my order, which was come to find out my problem, but in talking with the clerk, he basically said go fuck yourself. I corresponded with the Customer Service Friday night and again yesterday on the phone and no response I think the one star rating they get as well justified and they don't even seem to care. read more

Ran out of chicken at 5:30pm, told us to wait 25 minutes and we couldn't get out of the drive through line because we were sandwiched in. What a loooooooser operation!!!! read more

Food was good. Just a few things, 1. the lady asked what I wanted as my side and she said they didn't have mashed potatoes so I got fries. Someone behind me ordered from a different cashier and was able to get mashed potatoes. Like what. 2. Chicken sandwich was missing pickles. 3. I didn't realize this until later but I was charged for a drink when the combo comes with a drink. Just a lot of little mistakes other then that the food was great and the staffed seemed friendly. Stay on their toes while ordering and check your items before you leave. read more

KFC - Chicken Wings Near Me - Cathedral City, California

I always try give people benefit of the doubt but... paid for 12 pieces yesterday and they gave me a bucket and when I got home there was only 5 pieces (Not enough for my guests). Wasn't even worth driving back so just called it an L and went to Jack in the Box. How hard is it to count chicken LOL at least the cashier was nice and the chicken tasted ok. read more

What a disaster. I use the online app at 8pm for an 8:30 pickup. I got there and my chicken still was not ready. I had to wait another 20 minutes before they finally gave me my order. The staff did not look happy to be there. They did not have enough chicken for everyone that was ordering. There was another customer who is so irate that he left. Another customer waited over 40 minutes for her order. Then they told her that they only had thighs and no drums. When I got home all I had were drums and no thighs. What the hell is going on why couldn't they do 50/50? Why did they give me all the drums and why did they give her all the thighs? This is the new era with $20 fast food. Employees are still unhappy. Now there are understaffed. And afraid to make product because of the waste. California is in a world of sh1t. This was the worst Kentucky fried Chicken experience of my life. What a clusterfudge. Ever since the $20 minimum wage this place has been terrible. read more

The worst run fast food joint I've ever been to. Always runs out of chicken at typical dining times. About 1 in 5 orders I don't get what I asked for. I have to open the box and before I drive away. read more

We waited 10 minutes for someone to waite on us. They were under staffed and not very excited to be working. The lobby was half closed with chairs up on tables. The floor wasn't clean, the booth tables needed cleaning off. It was sad because this is a newer or refurbished store. Corporate needs to step in here and take over read more

KFC - Chairs up - Chicken Wings Near Me - Cathedral City, California

I do Uber eats and I hate accepting orders from here. How do you receive the order and when I get there it's not ready. Then another time they run out of chicken. This place needs some serious help. read more

Chicken was good. Staff were friendly and attentive. Service was fast and efficient. However, staff misses the mark on instructions / details given from online or mobile app orders. I asked for place settings for 6. I arrived to my destination with a couple of napkins and 2 sporks. We were NOT happy. Attention to detail, folks! read more

The staff does not care. They are in a hurry. They act like they know it all. I ordered nine pieces of nuggets to get 5 free. They gave me 1 dipping sauce. With Palm Springs closing their location you'd think they would want to up their game. With Wing Stop, Dave's Hot Chicken opening soon, El Pollo Loco and KFC. Lots of competition, better get going. read more

For 12 years, this place are changing back to back with all new employees again and again to change customer services with all young people with bad/negative behaviors. Foods are usually given out wrong, and it seems someone force them to work. It haven't changing at all as how many bad reviews in years. I hope we can bring back the energy and good customer services as before with a new managements. read more

It was getting late as we were returning from Anaheim to our hotel in Cathedral City. We saw the KFC and thought it been awhile since I had some. Drive thru was busy so I decided to go into the lobby. The place appeared to only have two staff members: one at the drive thru and one preparing the food. So getting service was a little slow but not too bad. I may have heard someone banging around in the back but I'm not sure. I ordered a big box (2 breasts, leg, mashed potatoes, Coleslaw and biscuit. The young man was friendly enough but looked tired. When I got to my hotel I discovered that he gave me 2 thighs. I was disappointed but too tired and hungry to go back so I consumed the meal. The chicken looked ok but didn't taste how I felt what KFC is supposed to. The sides dishes were ok. But I was tired and hungry. In the middle of the night I had the bad runs. I won't get too descriptive but I almost didn't make it to the restroom. When I awoke the next morning I had the runs again. Later in the morning I had to go again. I don't think that I would go to this location again. It would probably also serve to get something to eat in Banning or somewhere before that. read more

Good deal on an 8-piece. You have to place the order in the app! $10 for a mix or all dark.

Went to buy dinner at this location. Used the lobby to order. First impression was not great! Walked into loud music, dirty floors and counters. I only saw a few staff (maybe 3) and not once was I greeted or acknowledged. On other occasions they have told us they were out of crispy chicken snd it wasn't even 9pm yet. Their hours ate until 11 or midnight. Don't recommend this place. read more

My car dealership is in this town, so whenever I am in the shop for maintenence I stop by my favorite little restaurant. I always schedule maintenence in the afternoons so I can plan for lunch at KFC. The staff are always friendly here and the food had always been excellent. I generally have the extra crispy chicken along with a side of mashed potatos and cole slaw. I really like the gravy on the mashed potatos. And KFC has the best cole slaw in the Inland Empire for sure. Now on some occasions I will opt for the chicken pot pie. Love that crust on top. And the chicken stew inside is really delicious.So glad they have a restaurant here. read more

Worst service ever it's 5 hours till closing 5 hours and they refused to make any fries an extra crispy chicken even when we told them we will wait I had work in KFC three years was a supervisor myself and to think KFC is going down sad to say I know because the fast opening of Canes & Church`s is upcoming well sad to say thanks for the service. read more

Ordered in drive thru, and when I got home, it was not what I ordered. It's not the first time this has happened. Staff just really don't care at all. read more

had 0 fries in this whole building, so they gave me a legit spoonful of mash potatoes to make up for it, just ridiculous.

Every time I come by here they are out of everything. All fried chicken. They only have tenders or sandwiches. You are not kfc then without fried chicken. This has happened more than 4 times. I should just give up by now. It's ridiculous not to have fried chicken. read more

Put up with limited menu and availability during Covid as this location is closest to home. Visited tonight, first speaker wasn't working in drive through. Finally had to yell for cashier to hear. Asked for extra chrispy and was told that they were not featuring. We have supported for a number of years even through Covid but we are DONE. Prices have increased 40% on a 8 piece, if you are not featuring menu items at 7.15 at night then I wish you well but I will not be hitting your drive through again. read more

Very good food , fast service and a good Ambiance! , good customer service! We love it and we recommend

The service is horrible, they need a better management and good supervisors for the evenings and morning shifts. We had a bad experience we are a family of 2 and the supervisor denied for us to eat in the lobby. The guy was so rude he asked the lady not to give us our plate, they left the lobby register empty when it wasn't evem packed. The rest rooms are terrible and the guys faucet doesn't even work, how does the employees wash their hands after doing their business. I do not recommend this business. read more

I went here tonight for chicken wings. Omg the wings tasted old and dry. What a wast of money. And the girl at the window had no costumer service skills. Really left a bad impression read more

young mexican man in the drive thru was really polite and respectful it was very surprising since everyone is usually so rude !!! good on him read more

I don't usually leave reviews for this sort of thing but have, as the reviews are all terrible and I felt sorry for them. My meal was KFC. It tasted like KFC. It was hot, fresh and service was quick. Went through the drive through - the staff were polite and knowledgeable. Decent KFC. read more

Just left KFC on Date Palm. They show two different prices for their sides(actually four) charged me the higher price for an individual side, when I pointed the price difference they said that's the price. This is the second time I've been cheated at this location. I was short an item and they said I must removed from the bag. If you go here watch for over charging and for missing items. ZERO STARS. read more

What a fucking fool One simple sandwich. Chicken Little, no pickles, extra mayo. Guess the fuck what? Pickles and easy mayonnaise. Fucking morons read more

Only KFC I have ever been to that has been out of chicken more than once? I understand it's Covid but it is a chicken place hence Kentucky fried chicken it's in the name how do you run out? read more