This is an A&W/ KFC restaurant. After the vacuum fiasco we had some time to kill before going to our friend's Christening celebration. I had no idea what kind of food was going to be served, so I opted for having a mini meal. Those snacker bowls are a good deal hehehe. I was tempted to get a rootbeer float, but remember there was cake and other sugar stuff to be had at the party. Place is clean, service was quick.... no food poisoning.. winner winner snacker dinner.. read more

Came in for the in-store $20 fill up meal and saw an ad for a combo that was an even better deal for me & my family $14.99 The Colonel Classic! The staff was super friendly and fast. No exaggeration, when I was done ordering, the food was already ready & my number was called! This was my first time at the location and I will definitely be coming back! :) read more

Had a blast came in bout 30 mins til close had no whining from the crew(been in food industry an it sucks someone comes in 30 mins to close)they were all still pretty energetic an all smiles, worked a little deal since they were short on what we wanted as far as pieces,sat an talked while they was cleaning pointing out some places to visit while we were here read more

Think twice for food to go. The photo shows only two of the pieces of chicken. The leg was a dried up piece that had half of the meat missing. The wing is a greasy mess. If we had eaten at the restaurant they could have replaced the chicken. With our food to go, you're stuck with what they sneak in the package. Yuck. read more

KFC - Half of a dried up chicken leg and a greasy miniature wing was part of our meal we purchased tonight. Yuck. - Fast Food Near Me - Capitola, California

Sorry but I'm not a fan of this location. I ordered a 2-piece original recipe meal. The wing was so small. I asked why it was so small and the lady behind the counter replaced it with a piece that was just as small. The chicken came out really fast but it's nothing like the KFC chicken I'm used to. Theirs was dry and the skin was not even good. So next time, I think I'll pass. read more

I was blown away by the customer service at this location. Initially arriving on a blazing 90+ degree weather for October, the cashier explained that their POS system was down and so they could only take cash. Well, I had no cash but offered to come back with cash as a bank is within walking distance. She said that he machine would take likely 5-10 minutes. As a sweet gesture, she gave me my float even though I hadnt paid. I waited as the lunch rush hour started. After the flow had come to a stop, I walked up asking if the machine was working. Indeed, next thing I know the same cashier saw that I had finished the float and hadnt realized I was waiting and offered a refil on the house. Super sweet women working here and great service. Worth the wrap around to get to this location. Definitely recommended. read more

I'm not sure if this is coincidence or not but I door dashed a famous bowl from here and passed out shortly after taking a bite. Not trying to blame kfc or anything but I have never passed out before then read more

Sometime you just crave that good ol KFC. Love getting a 20pc bucket and sharing it with friends or family.

I don't know what it is about KFC employees, but they are all so nice! It must be something in their chicken, because I find myself holding doors open for people and patiently sitting in traffic after eating a Snacker or two. Believe me... I'm no fan of KFC corporate especially after their Oprah Winfrey ordeal and all the PETA stuff out there... but the restaurants themselves entice me to return with their clean tables, friendly employees, and the scent of gravy! After KFC's Santa Cruz location closed down, I was forced to swich to the Capitola location for some Colonel's chicken... it's better! This KFC/AW joint gives you lotsa fast food to choose from, if you're into that sorta thing! read more

This place truly needs to rethink its employee hiring practices. Went in today and noticed a somewhat poorly handwritten note on the doors stating masks are required regardless of vaccine status. Wasn't sure if it was an old note but I had a mask in my pocket so put in on. When I got to the counter I encountered an older somewhat unprofessional woman. I asked her through my mask if the mandate was a business decision. Mind you, I asked very calmly and not aggressively at all. I went through the same thing yesterday at my tax accounts office. They do have that right. She then went off on a tangent on how masks are good and yes it's our companies decision. Masks are good, masks are good, repeatedly said the same thing. She was so loud it was embarrassing. She then told me that I was lucky they were wearing masks so they couldn't spit on the food And again in very loud and obnoxious manner. So I guess when they no longer require masks we can expect them to spit on the food? Time for her to be retired, I truly think she may have mental issues, not a good look. Chicken was good btw read more

Love Love KFC ... chicken Littles are amazing and their apple pie it's so yummy warm & crunchy .. I Always get their 12 piece original chicken, with mash + gravy ... loving the Biscuits... The two cashiers that work there are sisters & they are the best... . You need to order the Apple Pie ... read more

Don't order grilled cause you will not get grilled my chicken was oily not white or dry the way I ordered only thing good was the root beer on tap read more

KFC - Not white or grilled - Fast Food Near Me - Capitola, California

They are always forgetting what your order is for example: when you get a bacon cheeseburger you get a lettuce wrapped burger without bacon.

Normally its fine only go there when i dont want to cook and its late. The young kid at the register needs to let you know if they are out of pot pies and it will take 20 min or at least applogize. Train these kids please read more

A tip jar is now prominently displayed on the counter of this 41st. Avenue KFC. As of my visit a few days ago. I hope they understand the IRS and FTB implications for their employees, who must pay an implied (estimated) amount of income tax for their "tips" if any form of tipping is encouraged or expected. Myself, I will now avoid this place. Any place that has no table service, no waiters or waitresses, should not have a "tip jar." And they have now exposed their business to tax filing implications. What's next, a tip jar at Safeway? At Rite-Aid? At the gas station? How about at Best Buy? read more

Stopped by this location on our way home from Big Basin Redwoods State Park. The girl who took my order was super patient, I felt bad for her having to deal with my inability to order. It's been a while since I walked into a KFC to order, I usually just go to the drive-thru and pick up a bucket... It's a different story when you're getting meals on a plate. The girl who took my order was very patient in walking me through the different meal specials. In the end, I got two monday specials: 2 pieces of chicken, and two sides, for only $2.99 a plate. And then, I got 3 chicken strips for my little one. Add three medium sized drinks - everything for just a little over $16.00. KFC's original recipe is always good, but the service at this location is top notch. So, whoever that blonde girl was at the counter - Thank you :) read more

Why did I have to wait 15 minutes for an employee to run his card on the register to get $5 out of the cash drawer to buy scones from the crazy lady in sweat pants! There are 6 people waiting behind me for this non work related transaction to finish. read more

This was the saltiest meal I've ever tried to eat... Actually none of us could get past two bites, before we threw away the food my husband brought home as a "treat"! The only real treat was the great A&W Rootbeer floats he also brought home. They were really wonderful! read more

I love the fact that I can get KFC and A&W all in one place. Today I ordered a 5$ fill up meal and the chicken was excellent as usual. Yesenia was very friendly and she even double checked my order as she handed it to me. I will for sure be coming back to eat here again. The cashier Debbie greeted me with a welcoming smile! The restaurant was also very clean. read more

Our local KFC has great service. We get an order of Original Recipe strips, which takes about five minutes, and requires a 6 strip minimum order. They're piping hot and tasty. Potato wedges, cole slaw, biscuits are all great sides. The songs on the A&W jukebox are fun, too. read more

Piping hot chicken !! YUM YUM YUM !! THE best KFC this side of the Mississippi; drive down from San Jose and wow, we're coming here for KFC hereafter. Just not as good at our local spots in the Bay Area. read more

Terrible. The gravy was as thin as water. The take out order was incomplete.

Had a Chicken breast (original recipe) that was so salty I couldn't eat it. I should have taken it back to the counter, but didn't. Was like having a mouthful of salt! read more

I went in and ordered four thighs original recipe and a large potato wedges to go. Easy enough right? Well I suppose this is suppose to be MY FAULT!! I took my receipt and stood back waiting for the order. The woman who was readying it opened the boxes showing me (and I wondered about that as they NEVER did that before) the potato wedges first, "fine", then opened to show me the box with the chicken...."I ordered four thighs and you have two thighs and two drum sticks there." I said. and she looked at them like they were from outer space! I looked over at the young lady who keyed in my order and she looked sort of odd. I had to repeat myself FOUR TIMES to the one getting my order ready, Like she couldn't hear me or something! I was saying with my voice low as I wasn't trying to appear like one of these people who go bonkers when an order isn't correct ("what is going on here.."). anyhow after that upon getting home...I was wondering why the confusion. The receipt said "four chicken pieces!" I hadn't paid attention to that when I was there, as I was just waiting for the number to be called out. I figured the young lady it was her job to simply enter the correct order that I wanted. Anyhow to get to the end of this. This order manipulation HAS HAPPEND TO ME BEFORE THERE, and I had gotten home and they had substitued thighs for drumsticks on my orders at least twice before. So either they are trying to save their thighs and "spread them out" (pun intended!) or they like playing these jokes on 'gringos' like me! The entire staff there( except for two ladies who are there quite a lot, but have to have some time off) are hispanic. They act just fine, but I do think they like messing around with 'gringos' heads! Just sayin. So I am not going back there for a long while and let them fool around with other 'gringos.'! read more

Deborah is the sweetest person alive, and the main reason I continue to go here. Oh yeah, the food is hot and place is clean, too!

I love this KFC- A & W. The staff is always very friendly and the food is great. I have to especially single out Dorothy and Debbie as my 2 Favorite employees there. I usually have either the Papa Burger or Bacon Double Cheeseburger combo. read more

occasionally I visit KFC and always enjoy the food but on my last visit I was dismayed to see an employee at the register with no teeth! OMG! KFC should pay for her dental work if she can't afford it. It is so unappealing to order food from a person with a snaggle tooth! I'm sure this woman is a capable employee but I don't think I will go back anytime soon, read more