Ordered through the KFC app at 5:30. Got the delivery confirmation so I was sure everything was in the system.
We got a call from them at 6:15 saying "Do you still want your order delivered? It didn't print out." I was a bit frustrated so I asked how much longer it would take as my daughter was getting hungry. The employee said it would be another 20-30 minutes but with the weather it was probably more. I told them I was going to pick it up because of the wait. I asked if it would be ready and they said they just started preparing it.
I was at the restaurant twenty minutes later and as it was a large order, I didn't expect it to be ready right away. It turns out they hadn't even started making the food until I got there, so I was waiting twenty minutes.
Also, we ordered extra crispy but some of the things we ordered were not extra crispy because it would take too long. At least we got a 20% discount. And about the order not printing out? The employee was holding a copy of our order.
The only thing that saved this review from being one star was the quality of the food.
KFC, maybe keep better track of big orders (that give you more money) next time. read more