Ordered through DoorDash and my famous bowl didnt have the chicken nuggets in it. Called right before closing and the employee who answered the phone, Mr. Moore, was unbelievably kind about the situation and did confirm I was supposed to receive nuggets in my bowl. He deserves ALL the raises and promotions because he was kind, respectful and didnt accuse me of lying about the lack of nuggets. Absolute gem! read more

3 tenders from KFC is $8.00 and some change. It looks just like a kids meal. Extremely overpriced. Asked for Chicken Livers because they have a sign outside saying that they sell them. They said that they won't have any more until tomorrow. Asked for a pot pie... there's a 20 minute wait. Do you have grilled chicken? Response: Not anymore. How on earth is this place still operating. read more

KFC - 3 Tenders - Fast Food Near Me - Birmingham, Alabama

Their selections of soft drinks, no matter which one you choose, are nice cold and will have your taste buds, screaming yummy, to your tummy. The line wasn't long, was able to get my soft drink and be on my way. The staff, that works their, always friendly, great you with a nice smile,making sure that you receive your order,freshly made. By it being lunch time, you do run into a little traffic,but it's a beautiful day, so you may hear a little music, with those whom have their CST window down. This KFC or any, you can't go wrong, with getting, good food and soft drinks. read more

KFC - Cold Delicious Soft Drink. - Fast Food Near Me - Birmingham, Alabama

If I could give this location zero stars I would in a heart beat. First of all I placed an online order for 3 items nothing crazy a pot pie a honey bbq chicken Sandwich and fries. Went to pick up my order and was told 20 minutes on the pot pie no big deal well that turned into an hour. Finally the manager that evening gave me an order well it was someone else's order and when I told him it was not my order and it was wrong and he went on a power trip refused my refund and berated me screamed at me cussed at me and threatened to call trussville pd because I tossed the incorrect order on the counter and it fell on the floor also. The order that I received was Brenda's and according to the manager fuck Brenda read more

Close at 830 on a Saturday. Door and online says 930 but doors locked and lights off. Why close so early on a Saturday night I'm not sure. read more

KFC - Fast Food Near Me - Birmingham, Alabama

The food seemed to have been sitting under a heat lamp. Our sandwiches and chicken nuggets were dry and tasted terrible. The drink machine was out of order. read more

I went to KFC at 1674 Gasden Hwy in the Birmingham/Trussville area. I arrived at the drive thru at 9:00pm on a Wednesday night and tried to order the 8 piece family meal. I was told that they only had pot pies or nuggets. The store hours stated that it was open until 9:30pm. I again adked for the 8 piece family meal and the store manager said to me that they were already cleaning the deep fryers and were unable to drop any new chicken. I told her they were still open and should be ablevto setve all the items on the menu. She said they weren't doing that, and then she sighed, and told me bye and tgen ignored me. Terrible customer service read more

Had mind set on some fresh chicken this morning. Sat in the drive thru for about 5 minutes just to be told the system isn't working. Communication can go a long way read more

Standard KFC. Nothing special. Nothing out of the ordinary. We stopped by on a Sunday around lunch, and utilized the drive-thru. We didn't have to wait long for our food, but when we got into the bag, we realized that the sauce that we had requested was not there. Food was hot and fresh, so that's a good thing. But I would advise others to check their bags before they pull away from the drive thru. read more

KFC - Fast Food Near Me - Birmingham, Alabama

Unfortunately , when I came here they were out of chicken livers . When I asked if they had them I was told to wait . The employee came back without an update of whether or not they had chicken livers , until I asked again . I was told no they were out! I felt rushed throughout the ordering process and my meal was not the best. I must have come on the wrong day! read more

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Visited KFC Gasden Hwy after leaving dr appt very late , didnt feel like cooking decided to stop at the Cournel ( coming out of our kfc boycott..shouldnt have) Ordered the family fill up 8 pc chicken original, family size mashed pot. and gravy, coleslaw biscuits. when we got to the window the associate ( mngr I think) said they didnt have the full order of biscuits so we could choose another side. We chose green beans. Made it home, no gravy for the cold mash potatoes, biscuits harder than rocks, greenbeans dry and slightly mashed, ...idk what happened. The chicken was crispy and not original recipe, but hence the 2 stars it was hot. Not a good experience, a waist of time and money. read more

Absolutely HORRIBLE customer service. The employees were rude and my order was completely wrong.

The last 3 times I have been there is always some random delay like cash register being down or being out of chicken. This last visit was a bit of a last straw for me. The cash register system was down and they said it would be 5 min so I decided to wait because I wanted to try the new sandwich they have. The employee told me I couldn't sit at the speaker until it was up and that I needed to pull around so I did. I waited at the window for a couple of minutes and the employee came and said "I told you the system was down and I told you you couldn't sit there." That's not what was said at the speaker. It's really fine as the chicken I've gone lately from here has been wildly over cooked and very small. The last chicken leg that I had there was smaller than a drummers from BWW. read more

I think the best description is incompetent and unfriendly. We ordered a meal with a side of green beans. Then we asked for two additional items - French fries and mashed potatoes. You know, the large ones you can get. We were given the meal with an individual sized mashed potato and fries. Not at all what we asked for. There was also another order of fries in the bag. We explained what happened and a young man said we needed to give him back the mashed potatoes. We were surprised because we have always been told once food is handed to a customer you can't take it back into the kitchen. But we assumed he was going to get the larger version, which is what we ordered. Nope! He came back with individual green beans and no mashed potatoes. We explained our order again. He proceeded to tell us what he'd given us (as if we didn't know what we had in our hands) and we advised him, for the fourth time, that we never ordered two fries. He then told us we had to give him back one of the fries.... When he returned it was clear he had the same mashed potatoes we started with so we just gave up. DON'T EAT HERE!!!!!! read more

Even though the food tastes the same at other KFC restaurant, I admire the positive attitude from the employees and I like that they were cleaning the restaurant when it's not busy. They should've put more than one caution sign on the floor so customer can be aware of the wet area. read more

KFC - Fast Food Near Me - Birmingham, Alabama

I can't have any dipping sauces unless I order chicken tenders due to some stupid policy? When did they start doing this and why does it matter? Especially after I offer to pay for a small assortment of sauce? Stupid but my French fries were fresh and my soda was not Flat. Thanks, I guess. read more

Stopped by to grab a quick bite as we were busy running errands. We ordered at the drive through and our meal was out quickly. The drive through person was a little short with us, but not outright rude. Our meal was correct, but they did leave out the BBQ sauce that we asked for, and they confirmed, three times, which was a little disappointing. read more

You just sell chicken!!! Placed an order at the drive thru only to be told at the window it would 18 minutes. Sounds weird for a company that only sells chicken but said ok and we pull to the side and wait. 30 minutes later still no chicken. Rude staff finally brings my chicken to me 45 minutes later with reason why it took so long. Will be very surprised if this location stay open much longer. read more

Terrible Chicken sandwich cold and lot of crust. Want be back. Today at 5:15 chicken should be hot and fresh. Terrible

Ordered a two piece dark and this is the leg that was in my boxnever again!! Second time I have been disappointed! read more

KFC - Chicken leg - Fast Food Near Me - Birmingham, Alabama

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Staff was rude including the manager.The order was wrong even after they repeated it back 3 times. When we received it , the chicken was hard as a brick. Wouldn't recommend this place. read more

Absolutely the worst Kentucky Fried Chicken Ive ever been to. The employee with the long purple wig started off our bad experience by having long, unkempt DIRTY fingernails that could really only be described as hooves. I could actually see layers of crud caked around her nails as she punched in our order, as we waited in a relatively empty restaurant. I figured, well, she wont be handling the food since shes up here, so we stayed. 20 minutes later after listening to an incessant high pitched machine noise during our wait, my husband brought our receipt up to the counter of the empty restaurant and a different female employee saw him, then referred to Purple Wig girl to " you tawwk to heeeeim, he look like he wanna slap somebeadddy". So my husband just showed the Purple Wig Girl our receipt since we had received no food, and she touts " oh, we forgot all bout dat orda " and preceded to rally another employee to get it going...finally 25 minutes in. We got " our food " and got it to the table and opened the boxes and all three boxes were missing the biscuits, all were missing the sides, and all were missing the cookies.......SMH. So again we have to go back to Purple Wig Girl and now shes developed a WORSE attitude than she had before! Saying to us " WELL I'M GETTIN IT AFTER I GET BACK, and she proceeded to walk right past us out the door with someone elses most likely screwed up order...just ridiculous. I also find it necessary to mention that unless you want some disease DON'T USE THEIR RESTROOMS. Not only is it unsafe because the partition in between the two stalls ( one with a door, one WITHOUT a door ) is literally broken off a good foot from the dirty tile floor, but there is rust on the one handle to the one door of the two stalls. At any point the entire partition can just fall down onto you, or your child. This KFC is a great example of employees that just dont give a rats a$$ about anything, and an owner who doesn't either. Your best bet is to STAY THE HECK AWAY from this one for sure. read more

this has got to be the MOST incompetent staff i have ever had the displeasure of ordering from. how many times do you have to repeat an order, at the speaker AND fucking window mind you, until you finally get the right order. because four times clearly isn't enough. i STILL received the wrong order. horrible staff. horrible service. it is truthfully for the best that this team shut down and live on unemployment if you can't even attempt to give a customer the order THEY PAYED FOR. pls have a horrible day. read more

My husband and I went through the drive thru today at this location and it was hands down our worst fast food experience. Long story very short, our orders were wrong we didn't get all of our food. The service, even the manager, was rude! And to top it all off the girl at the drive thru (none of them wore name tags) threw and hit me with a honey mustard sauce cup! Yes you read that right THREW AND HIT ME WITH A SAUCE CUP!!! I have never been treated so horribly at any establishment. I've contacted corporate already. Just thought I would let you all know NOT to go there because you may get assaulted. And the food we did receive was terrible. Go at your own risk. read more

After I got home and tried to eat the food I realized why there were no other customers eating in or in the drive through. I tried to use a "Two Can Dine" coupon that did not expire until December. The cashier said "we don't have two can dine anymore." If you are not going to take coupons, put a sign on the door or better yet QUIT PRINTING THEM. That's false advertising. So I had to order the WAY overpriced meals. I ordered the three piece with a breast. What I got and was charged for was a big box and I was still charged a substitution fee too. I don't appreciate being cheated, first by not accepting the coupon and then being charged for the wrong order. I should not have to check behind the staff but obviously I should have. Then they gave me potatoes instead of fries. So I had to go back in for that. Then when I got home the chicken was not edible. I HATE to waste food but I had no choice. One piece was so crunchy it was like eating rocks. The other one was stale / overcooked. It was literally garbage - probably cooked hours earlier or maybe even at lunchtime or the day before. The fries were shoestring (which I have never seen at KFC) and not good and were stale. I should have gotten a clue when I got there (7:45 P.M.) and the place was deserted - not a customer in sight. Duh. Now I know why. SAVE YOURSELF - pass this one by. Try Bojangles instead (although theirs is a bit spicy). read more

I went to this restaurant 2 weeks in a row on Sundays about 10:45. Going through the drive-thru I got no response so both times I drove to the drive through window. First time I saw a female employee at the counter. She never acknowledged me. Today when I got to the window, a young male employee opened the window. I asked "are y'all open?" He just waved at me and turned away from me. I left. Won't be back read more

This place is a rip-off went through drive-thru ordered original 8 piece chicken and tenders,with the fixings. I also ordered 2 of the 2 chicks and fries. I only received the tenders and sandwiches. When I called them and told them I didn't get my chicken the person on the phone was rude and practically accused me of lying. I will never come back here to this location. read more

I prefer this KFC over the other one in Crestwood. My last two visits to Crestwood by order was wrong and missing items. Went to this one in Trussville today and everything was fresh and perfect. read more

Awful awful customer service!!!! Took 25 minutes to get a chicken pot pie after attempting to talk me out of it so they didn't have to cook it.... first and last experience here!!! read more

They literally THREW a cup of honey mustard at my wife. This was unsolicited! CHECK ALL OTHER REVIEWS, THIS STORE IS ABSOLUTELY DISMAL AND WILL MAKE ANGRY AT THE VERY LEAST. My wife is pregnant and it took everything in us to not allow ourselves to get out of character. All of the employees (manager, drive thru cashier, & fry cook) snickering at us when she did it. They had several customer orders wrong behind us and wouldn't allow us to get a receipt, our food, or our money back. We called corporate today at 12:50pm ct immediately after the incident. The police refused to do anything about this; they were very dismissive of the event. There is a line of respect that this person (drive thru cashier), the manager, and the cook crossed. The fact the manager is involved in all of this mess(!) and instigating abuse is inconceivable. They refused to provide any information when we called the store seeking their names. They do not wear nametags, barely wore masks, and refused to give us our money back. The store was confrontational from the beginning. When asked for a #15 (pot pie, cookie, and drink), they refused to give me a drink which it shows on the menu. The manager on duty repeatedly interrupted us with an agitated tone during the entire ordering process.The manager denied giving us fries and made a huge deal out of cooking chicken for us. It was only a 6-piece wing so why would it take 13+ minutes?! When we agreed to wait they got mad at us and seemed to purposefully get the order wrong and TO THROW AN OBJECT AT MY PREGNANT WIFE. The manager wouldn't give us the food we paid for even when we showed them what was on the menu. The doors are locked so you can only interact with them through the drive-thru making it extremely difficult to get your money back or return the food which is wrong or incomplete This store is in the neighborhood of Trussville, AL near Target which we love. This is a good neighborhood. We SHOULD not support this BS. And whoever is the owner of this KFC will be found out and prevented from doing anything in my community. There are too many examples of people being treated badly by this establishment. Don't be surprised if your credit card number is stolen because of these hostile scammers. read more

I had the Smoky Mtn. BBQ sandwich and it was nothing like what is advertised on their menu. The tenders were not thoroughly coated with sauce as pictured. What I received was a couple of tenders with a bit of sauce spooned into the middle of the sandwich and most of that ran out onto the paper. My husband had one of the Big Box Meals and had to remind the employee to give him his drink. The employee said a drink was not shown in their system even though there was a sign at the counter stating a drink is included. He begrudgingly handed over the drink and then tried to over charge for the order. We've given up on the KFC in Center Point due to awful service...guess we'll have to add this location to the list of poorly run KFC's. read more

This is a continuation of my previous complaint regarding your Center Point Parkway location. Upon failure to receive adequate service there, I proceeded to the Trussville location on Gadsden Hwy. I suppose I should have looked up the store online and saw that their 2.9 star review(Google) is quite justified before going here. If this is the standard for KFC, I will never go back. I believed we were off to a good start at this location because I was greeted immediately upon arrival. Having more confidence in the customer service this time around, it was quickly shattered when I could hear the workers giggling and making fun of me on another headset - In a whispered tone as though I was deaf and couldn't hear them. At some point between their laughing fits and words, the main worker decided to try and take my order. She failed spectacularly by the way because she couldn't stop laughing and trying to communicate with the other workers. She then proceeded to tell me that they may not have the chicken I wanted, again another case of not wanting to make more, and she would check to make sure. As she left the mic another worker got on and started whispering inappropriate things such as, "I like nasty hoes," and "I like dirty buttholes," until I had become so disgusted I left. I understand working in fast food isn't the most rewarding job but at least it's a job. You don't want to be there? Fine. But don't take that out on me, I didn't do anything to you. For the overpriced, pre-cooked, heat lamp food, the customer service wasn't worth putting up with it. I went to Popeye's instead. read more

AVOID! After his game, my 10 year old son wanted to stop by KFC. It was 8:30 on a Friday night and the parking lot was empty. That should have been clue #1. We went in and it was like an icebox inside....ok....we were hungry. We order and wait.....and wait...and wait....and wait. Did I mention there were only like 2 other families in there? While waiting, we noticed they had a 88 health inspection score....clue #2. We laughed it off. A customer came back up with their food...and waited....and waited. Of 4 people working there including the manager, none seemed to rushed to do much of anything. Finally, someone sweeping in back asked if they needed something. They had forgot half his order. haha..and that clue#3. Finally, as we seem within reach of getting our food after about 15 minutes standing up front, the young man who took our order came back and said "If you want wedges, it will be 5 minutes for me to cook up some...you want another side instead?" I said no, that I wanted the wedges...which seemed not to be the answer he wanted to hear....clue #4. He did bring the rest of our food and said he would bring out my wedges. I carry our food over to our table....and did I mention the tray they put our food on was broken....one edge broke off, another corner split....presentation is key, right? Guess not. Clue #5.....so we ate...the food was passable but I think it had been sitting for while. My son only ate half his meal because he said the chicken tasted "hard" and the mashed potatoes were not good. I was just waiting on those delicious wedges I was promised....5 minutes had long passed....after about 15 minutes of more....and the same young man looking over at me several times without making any motion to come out way...Clue #6 came painfully clear...I had a feeling I wasn't getting those wedges. I think we finally "clued in". Got up, dumped our trash and left....NEVER to return here again. Wonder how those wedges would have been? haha read more

Yesterday evening I went to KFC for a take out dinner and had to wait for 18 minutes for them to cook the french fries. An employee brought my dinner out to my car and I went home to eat. I have never been so disappointed in KFC as I was last night. For the fries to have just been cooked they were barley warm, greasy and looked and tasted old as if they had been left over from lunch and possibly reheated a little. The chicken breast was the original receip and it was also barley warm and greasy. I put most of it in the garbage because I feel sure if I had ate it, I would have been sick. When I got through handeling the fries and chicken my hands were coated with grease. KFC use to be so good and I enjoyed dining there and I am wondering what has happened to them. After the experience I had last night, I am not sure that I want to go back and pay for more grease so I will leave it at that and say once again how disappointed I am in them. read more