Great food and service , food was hot and tasty, potatoes were the best , chicken was also the best

Well, let's start off with customer service. There was none. I walked in to get my order after placing it via the app. It was set up for 2 PM in the afternoon. I was there on time. I waited for my food where it said mobile pick up. Multiple staff members walked by and made eye contact. Never said a word. So I sat back and watched. Slowly some of the workers disappeared into the back. About 13 minutes later and gentlemen came up to the counter with my food are you Don. I said yes and quickly walked out with my food. The dinning area was clean. The kitchen looked OK I guess. Thank God I only have to go there once a year for my father's birthday meal. The only reason I go. Avoid this place like the plague. Cheers read more

Chicken tenders were hard and chewy, like they had been sitting for a long time. The French fries were not crispy, they were limp and soggy. The chicken sandwich from the $7 box was smashed and was not warm. I go to KFC regularly and have never been this disappointed. Worse part is it was in the drive thru, so once you drive off there's not much you can do. Makes me wonder if they give drive thru customers the food thats been sitting there. read more

I had not been here for about 6 months, glad to know things haven't changed. Took extra long to receive my food No workers to take my order. Order service is now through a kiosk. But no receipt is available, only through text (with a charge) or email and (they will sell my information.) FOOD, stated a 10 piece bucket of chicken, but only got 5 greasy legs with 3 greasy thighs. Kids meal should have been nuggets, not little chunks of breading. Biscuits were good. read more

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" Chicken Sandwich was Good but Fries NO " I went again to the Kentucky Fired Chicken store in Banning, CA. A Few times before this visit everything that I ordered was cooked and looked terrible. But this time I wanted to try the Chicken Sandwich, which tasted really good. The Sandwich was a lot better than the last time I came. But the French Fries I had were awful. They were super soft, cooked, and tasted terrible. As you can see in my photos however, there was nobody in the entire Kentucky Fired Chicken store but me. Now I can see why ! read more

KFC - Drive Thru Menu At KFC - Fast Food Near Me - Banning, California

Best KFC !!!!!!!! Staff is super friendly made us feel like home ..... place is super clean..... definitely coming back g read more

KFC - Food super good - Fast Food Near Me - Banning, California

This location sucks , they lock the door before they're supposed to and always forget stuff in my order !

The food was real bad. The chicken was cooked days ago, the potatoes were cold and tasteless. I could not eat it all. I use to love their chicken. No more read more

Visiting family wanted KFC. Hadn't had it in years. Picked up the meal on the way to my parent's. 10:30am, and they were ready for my large 16pc order. This location is easy to get to. The restaurant is very clean. The employees were kind and gracious. Couldn't ask for more! read more

The woman taking my order could not understand what I wanted. Someone else had to take my order. Bisquick was not cooked all the way doughy chicken strips hard French fries way too salty I give them a chance to get better about every 6 months I go back. I love KFC but very disappointed every time I visit read more

Ordered 8 piece nugget combo, Fries and Nuggets were hard and not chewable. The Pepsi was good

Terrible and unethical/dishonest customer service. My family and I were driving through Banning last night (11/24/24) when it was dinnertime, so we decided to stop at the KFC off of the freeway. When we were looking at the menu at the drive-thru, it wasn't immediately clear how much the buckets of chicken (without any sides or drinks or meals) cost, so we asked, and the team member taking our order said that the 8-piece was $25+, and she also gave us the prices of the buckets with more pieces, which were even more expensive, obviously. First of all, for each piece of fried chicken from a fast-food joint, and one of the less desirable places at that, with no white meat/breast, to cost over $3, half of them just tiny drumsticks or wings, is ridiculously expensive. When we were considering whether to pay this crazy price for 8 pieces of chicken before ordering, we noticed that above the lit-up menu at the drive thru, there was a cardboard sign that said that a 14-piece chicken bucket was $25. That was strange, because the lady taking our order didn't tell us about it, so we asked about that deal. When we asked, she let out a "Haha, oh, that... (as if saying, "Oops, you got me") that's a promotion we have right now." So... why didn't she tell us about that promotion for nearly twice amount of chicken for the same price? It was for sure intentional, given her reaction, meaning that she purposely didn't tell us about the promotion so she could, what, make more money for her boss i.e. the owner of the franchise? This was disappointing and very shady, dishonest, and unethical. We ended up choosing to go with the promo deal, of course, but the lady also didn't ask A) what type of chicken we wanted i.e. original recipe, extra crispy, etc., B) if we wanted standard dark meat or mix of white and dark, or C) if we needed anything else such as sauces, plates, cutlery, etc. Nothing. When we drove up to the window to pay for and grab our food, she didn't even as much as include a handful of napkins with the bucket of chicken that she handed us. What kind of sociopath thinks it's okay to serve greasy fried chicken without offering/including napkins? When we realized/noticed that she hadn't asked us if we wanted any of those things, and we didn't have any napkins, we ended up pulling into the parking lot next door after pulling out of the drive-thru, and physically walking into the KFC store to ask for those items. Like I said, terrible and shady customer service. Do yourselves a favor if you live in/around Banning or are passing through like we were last night, and bring your business somewhere else to support a restaurant that has more honesty, integrity, basic common courtesy, and decent customer service. Oh, and like some others have reported, the overall cleanliness and condition of the store on the inside, including their restrooms (we ended up using them after going into the store to ask for some other items), are pretty dirty and run down. read more

I just ordered the 12 piece chicken tender meal at the window. I saw on their menu that the price was $23. When I was completing my order, they said the price would be $41. I questioned them at the window and they said the online price is cheaper, and they wouldn't match it even though it's on their yelp page not on an online ordering site. I just paid twice the price, and the lady couldn't justify me to why there were such a discrepancy from their yelp page menu. Never again. read more

KFC - Fast Food Near Me - Banning, California

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Chicken was extra greasy, fries were almost inedible due to excess salt, dinning room was dirty, tables were not clean, no rhyme or reason as to which tables were open and which were closed. One side of the bench seating had both tables open the other side had one open and one closed, but back to back you are closer to the other table than any other in the dinning room. At least the staff was friendly but poor cleaning and food, they are lucky for one star. read more

As you enter there are issues with the doors opening guest have to open the doors for other guest. Doors and windows look like they have not been cleaned in years. The floors and tables are filthy. Had to wipe off a table to sit down. Employee sleeping in the dining area. Had the so called spicy chicken sandwich where's the spicy. Food was subpar. If you're going for the food ok not for the experience. Staff not so polite or professional. read more

WHAT, are you kidding. Hadn't been to this one in quite some time. We walk in to a sign that says "No coleslaw, no sandwiches, no BBQ sauce, no honey mustard, no chicken wings! We waited for someone to come to the front, he passed us but ignored us. Why are you even open? read more

WTF .....this is a 3 piece tender combo? And you want to charge $10damn dollars?? This is NOT acceptable. I'm really at loss for words...I guess you lost a customer because I will NEVER come back to this location read more

KFC - WTF is this supposed to be?? 3 piece tenders.....And they charge $10 for this shit? So disappointing..... NEVER going back again - Fast Food Near Me - Banning, California

This place is the fkn worst. I always have an issue when I'm here but normally just 1 thing and I just brush it off. Today I ordered 16p tender meal with 4 sides cost $60 with taxes. I asked for 2 Mac n Cheese and 2 Mashed Potatoes and GRAVY. I asked for butter for the biscuits and HONEY MUSTARD. Do you wanna ask me what I didn't get. If it was 1 thing missing okay brush it off 2 things missing okay still annoyed but 3 things missing? WHAT THE H3!! especially when you miss the mark on the dang gravy for the potatoes. I decide okay I'll call them and just advise them someone doesn't know how to read a order ticket but then I call them... I have a screen recording of me calling them and the phone ringing for 10 minutes. I called 7/8 times and they let it ring and ring and ring.. once it got picked up and they hung up. So now, they get to see me in person tomorrow instead of hearing me on the phone AND now I'm extra upset. I wrote this out fast so I don't know if it all makes sense and I don't wanna go back and fix any errors so hopefully it's right Lol.. bottom line why are we still going to this dang place. They've been poop for at least 5 years read more

My 8pc order came with these two lovely pieces. Looks like somebody at KFC was hungry and took a bite of one and took the skin off the other. Not sure if I'll every be back to this branch. No one was answering the phone so I decided to post this beautiful picture. read more

KFC - My 8pc order came w/these lovely 2pcs. Looks like someone took a bite and the other had no skin. Someone at KFC was a bit hungry. - Fast Food Near Me - Banning, California

Crap. Slow service and extremely overpriced. Just not a place I feel appreciates the business

I wish I could give this crappy place no stars!!! Just went there today and the inside was closed for no apparent reason, the line took forever in the drive thru and when we got up to the speaker we tried to order and only then did they say we are out of everything you want!! When we asked for a spicy chicken sandwich they said we don't have the bread for that and what do we see at the window and cashier area being stored? Tons of bread for the sandwiches! The people who work here are just lazy! Never going back! I suggest you don't either!! read more

Cleanliness NA Cost 1 Cuisine 1 Customer service 4 Have not had KFC in years so decided to give it a try...big mistake. We had the 8 piece with 2 sides and a 6 piece chicken tenders with fries ($40). The chicken was so so, tenders were not crispy, and the fries were terrible...They tasted like they've been sitting in a buffet bar all day. I should of took the two star rating as a warning. Wont be going back. read more

EIGHT consecutive 1-star Yelp reviews should tell you all you need to know about this place! Came here for the first time in over a year hoping to have the All You Can Eat Buffet, but they said it may never open up again. So, I ordered the 3 piece ALL WHITE MEAT combo. But what I got was the regular dark meat version with thighs and drumsticks..... All the chicken was dry and appeared as though it had been sitting in a holding bin for a LONG time, as the wings were worthless and like jerky.....I thought this place was supposed to toss them out if not eaten within 30 minutes. Hmmmm. The coleslaw was the only thing that was edible for my $11+ I paid.....Grrrr. And, who serves warm Ranch dressing ? It should always be refrigerated. Do the workers and managers not know these simple things. Seems like most of them were busy yucking it up in Spanish instead of paying more attention to what they were preparing. Will not be coming back here again. I will be giving my business to Popeye's which has sucky service but usually good food. Someone from corporate should be having a serious talk with the franchisee of this location to ask them WHY it only has a poor 2-star average Yelp rating. read more

I'm acutely aware I'm reviewing a KFC and not much to be expected. Here was my experience today. Walked in and watched their staff sweep and prep food for close to 6 minutes before "Carlos" decided to approach the register and ask if we were ready. Carlos was sweeping bare handed, set his broom to the side, took our order and proceeds back to the kitchen to make our food. He never washed his hands and prepared so many peoples food. I literally ordered 2 feet from Carlos and he got most of our order wrong. Missed our side that we added on. While we sat and ate, I kid you not, close to 10 people came in who had ordered drive thru and their food was either wrong or completely missing. This is atrocious and not acceptable behavior. Just because you are a fast food chain does not constitute poor hygiene and lack of work ethic. It's literally chicken and mashed potatoes. read more

I have been thinking about order the big box since it's first ad. It was incredibly disappointing. Fries were cold and dry. Regular pieces for chicken were as small as the nuggets and also quite dry. Not at all worth the money. Best think we ordered was side of corn. read more

No BUFFET. JUNE 06 2023 TUESDAY. As of this day and moving forward. NO BUFFET. Don't waste your time coming here. The KFC doesn't answer any phone calls. Lake Elsinore KFC doesn't have any Buffet. read more

The food for being from a fast food chain was pretty good. The last few times I had gotten KFC it was cold or the order was wrong. This time it was all warm and correct! The cashier I think she was named Cristy or Christine was super nice and made the environment feel so much more fr. 10/10 would recommend. read more

I haven't had KFC in a few years and KFC just sounded good to me. So, I went today at this location for lunch because I needed to stay close by the area. The chicken was ok but the biscuit was hard the potatoes didn't taste good at all and they put just alittle bit of gravy. Coleslaw was ok. I got no napkins and they almost gave me somebody else's drink. I should have checked the rating before I went. Felt like I really wasted my money read more

If you're looking for burned fun sized chicken this is the spot. I ordered the 14 pc with two sides and biscuits it came out to like 30 bucks because they charge extra for changing the sides but okay. I ordered the chicken crispy and when I got home and opened the bucked it was a almost dark brown color and the drumsticks are sized for a toddler. I know my chicken and this chicken was cooked in old oil and tasted funny. Besides that some parts of the chicken where also burned like charcoal burned. I called to let them know and the person who answered was so rude and I told her not to give me attitude and she's like I'm not being rude you can come exchange your chicken. I wasn't looking for a free meal but come on you have people paying 30 bucks for a meal and you give them a fun sized chicken bucket filled with burned charcoal then be ready to expect customers calback upset. read more

KFC - These are two chicken pieces on top of the biscuit box. Tiny af - Fast Food Near Me - Banning, California

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The cashiers at this location are fast and friendly. At this KFC location in banning I never have to wait long for my food. Thank you so Much for The Fast service You Provide. read more

Stopped in last week purchased a bucket of tenders with ColeSlaw mash potatoes & gravy and 4 biscuits. Got home ready to enjoy this dinner and when I looked at the size of the chicken tenders, they look like they were only 40% the size of there regular tenders, like they cut them in half!!! What's up with this??? Keep serving this type / size is going to ruin your business!!! Watch and see.... Treat your customers good... read more

Nasty place!!!! They had me waiting about 20-25 minutes and I decided to leave after I see this employee with gloves, touching her headset , opening windows , touching money and putting the chicken inside the buckets. read more

Chicken is still good, but we went the other day... they asked me to order when ready, I did..... but then it went silent. Was almost 5 minutes before I heard another person say,"did u order already" Like wtf yes 5 mins ago!!! I ordered AGAIN, when I went to the window, gave me my stuff etc. But when we left my kid was upset cuz her biscuit was burnt...smmfh read more

While traveling I decided to stop in since I have been impressed by other KFC stores in other towns. And this store did not disappoint. Upon my entrance I was greeted in a friendly manner. I noticed immediately how clean everything was and behind the scene I could see how clean and organized everything appeared to be. I went for the extra crispy chicken with mashed potatoes with extra gravy, and string beans. The potatoes were great as always and the chicken was hot and cooked correctly. The biscuit with butter and honey was a nice addition to my meal. A great place. read more

Stay away. This place is more disgusting than you can imagine. We stopped to get some food and use the bathroom. When I got in the bathroom it smelled horrible because the toilet was backed up and clearly nothing had been cleaned in quite some time. I turned to leave - but the doorknob came off in my hand! I tried to open the door but it wouldn't open. They were sparsely staffed so no one heard me banging on it. My family had headed to the car so I called them and told them what was going on. They came in and asked the worker to try to get the door open. After trying unsuccessfully he told me to back up and kicked the door open. So 5 stars for the worker saving me and zero for this horrible disgusting place. I guess I have a story to tell at least. read more

KFC is KFC so either way you're either cheating on your diet or just a bad eater. I'm both. This is the only KFC for miles. The ladies are generally sweet and efficient, but the guys are not. Dudes it's not my fault you have to be here making chicken UPDATE Trying to support local How can I be willing to sit in the drive thru for 10 mins. I'm the only imbecile in line I just read the other reviews. Pretty dismal. I will wait til they open one in Beaumont. read more

Usually the food here is ok, today was an unfortunate exception. My husband stopped in and picked up food to bring home. What we received was over-cooked, too dry to eat chicken with burned skin, which makes me wonder why they even put it in the box to give to customers. We won't be back. read more

Out of biscuits!? Mac n cheese as an alternative with no flavor? No flavor to the mashed potatoes. The "extra crispy" was anything but. NOPE! Never again! read more

Everytime my family visits this establishment, they always without fail, mess up our order. We are always given incorrect sides. Coleslaw instead of potatoes, mac and cheese instead of biscuits. On top of that, the manager here is a poece of work. I called to complain about the problem amd all she can tell me is "we are short staffed". The way i see it, short staffed or not, competent people can read a screen and grab the correct items. The manager also hung up on me when i was telling her about our situation and that it happens a lot and she needed to rectify the problem. Instead of providing me with a solution, she simply said what do you want me to do about it? Ummm how about serving us hot food, maybe not burnt food on top of that. And lets make sure the sides are correct. Its not master chef kitchen. Its frying some chicken and grabbing prepacked sides. If you can't manage your team and run a proper shift....maybe you should resign your position. Ever thought about why yoi are short staffed? Simple Lady. YOU CANNOT MANAGE. read more

KFC - Cold, over cooked hot wings that we had to wait 20 minites for. Half the order was fresh, the other half was this crap. - Fast Food Near Me - Banning, California

Gave this place a couple tries but they really don't have their operations together, it's exactly as the other reviews note. Never seem to have chicken pot pies. Even went so far as to call in advance and they said oh yeah, hot and fresh but then "we just ran out for the night" after immediately going to the restaurant read more