I contacted 5 Star for quotes on Homeowners, Auto and Umbrella when my current policies were up for…read morerenewal and Joe worked diligently to try and beat their rates.

I recently decided to survey the insurance market for homeowners and auto coverage. We'd been with…read morefive points for several years. We found a more competitive coverage by ourselves and notified the firm that we would not renew with them. Subsequently, the owner accused me of lack of ethics for purchasing our insurance from one of his employees who had left his firm. I told the owner truthfully that I'd had no correspondence with his employee; he subsequently indicated I had lied to him. His approach to customer service was the primary reason why we decided to look elsewhere. Approach with care.

I've actually had Allstate since I was 18 years old with my first car. Dave's office is quick to…read morerespond and I'm not sure if it is just because we have never had any accidents (other than pot hole/deer related issues) but we've always gotten the best rate from them compared to other companies. I do check competitors annually. And with the pot hole damage and fender bang to miss a deer, the response was super quick and I hadn't even realized that a rental car was included when the car was in for service--the fender damage required a few days stay. And none of it affected our rates. I would absolutely recommend them!

As a former 30-year customer, my advice is simple: run--don't walk--away from Allstate…read more Over three decades, I filed only a handful of minor claims. Two were handled appropriately, but one was an absolute mess. The adjuster was consistently unprepared, late, unresponsive, and unable to answer basic questions. At one point, I was quoted hundreds of dollars for a repair I knew cost less than $20 at a hardware store, justified only by "that's what the system, Xactimate, says." That experience alone raised serious concerns about how a major claim would be handled. Unfortunately, I eventually found out. After a winter storm, I noticed a small water stain on my ceiling. Upon inspection, it was clear there was a significant moisture issue in the attic--every sheet of roof plywood was wet. Despite this, Allstate determined it was not a "new issue" and denied coverage, leaving me responsible for a full roof replacement costing over $16,000. For context: I've lived in this home for 20 years, the roof was only 13 years old, and there had never be

I have been with Gaspar for many years now. Jeff Drozen and his team are fantastic! I recently…read morebought a new car and working with Britney was a breeze she's always so courteous and thorough. I recommend this outstanding team who are always looking out for your best interest. Thank you for providing me with my car insurance and rental insurance. Sincerely Paula Laguna beach, ca

Pam was AMAZING! Answered all of our questions, no matter how dumb they were, explained everything…read morein detail, got right back to us quickly, and saved us a lot of money!! I would totally recommend Pam and Gaspar!

WORST COMPANY EVER!…read more Nobody picks up the phone. Nobody responds to emails. Trying to get in touch with your agent is nearly impossible. They set me up with Travelers for my bundled auto and home insurance, and I had been paying the premiums for years without giving it much thought. One day, I finally decided to shop around and compare rates. I was shocked to find that other companies were offering comparable coverage for more than $1,000 less per year. Okay, fine. Maybe I should have shopped around sooner. But the biggest problem is the customer service. When you actually need to speak with your agent or make changes to your policy, good luck getting ahold of anyone. Expensive rates are one thing. Being completely unresponsive to your customers is another. I would NOT recommend this company.

Scott of Goosehead and Hank of American Financing (another place to TOTALLY avoid) insisted I let…read moreScott help with a better homeowners rate, after I was with my then agent for over 20 years. All for the sake of refinancing. I informed Scott about the delays with the refinancing process. At that time American financing was stringing me along, as well, so there were unexplained delays. I have never had a refinance to be so laborious. They insisted we have the insurance in place, if for nothing else a better rate for my benefit. End result, I currently have NO INSURANCE ON MY HOME. The necessary steps were not taken once Safeco, (former insurance carrier), was canceled and Farmers the new carrier was secured. Now, Scott is back-peddling and passing the buck. He is suddenly NOT responding to emails. Meanwhile, after 20 years of homeownership, I HAVE NO HOME OWNERS INSURANCE. Which, in my humble opinion is the MOST important issue here. I have never been treated so poorly. The incompetence and lack of unprofessionalism is baffling.

Good team that responded fast and accurate to my insurance needs. The quote came quickly and after…read moresome tweaking offered me a good deal.

From the owner: Our Mission is to be the Community's first choice for quality insurance and financial products. We…read morefocus on You! We help you insure what you've worked hard for by providing Auto insurance, Home insurance, Life insurance, and Health insurance in West Chester, Chadds Ford, Glen Mills, West Goshen, Kennet Square, Thornton and Downingtown. License #: PA-636284, DE-1348175, NJ-1542848

I had State Farm insurance in another state but I recently moved to PA. Abdi was super helpful in…read moresetting up my new plan and walking me through the policy. Thank you!

I can't praise Yamaya and the South Street State Farm team enough. As a 40-year-old tech enthusiast…read moreand self-described geek, I still value face-to-face service, and this experience confirms its importance. Insurance can often be complicated and confusing, but Yamaya provided clear, thoughtful guidance and gave me complete peace of mind as I switched from Progressive to State Farm for my auto coverage. My old Progressive policy was a basic plan that I later realized wouldn't have fully protected me if something had happened. Having a knowledgeable, friendly, and approachable agent like Yamaya--someone who listens, explains, and handles the details--has made all the difference. I've now purchased auto, renters, and life insurance through this office, and every interaction has been excellent. This setup offers the best of both worlds: personal help in person or over the phone, combined with State Farm's apps and online portals that make it simple to track your accounts, payments, and claims. My State Farm experience has been money well spent and a good reminder that no technology can replace genuine human expertise. Thank you!

I have used Bob for my auto and homeowner's insurance since moving to the area in 2001. I have not…read morealways been the most careful driver in the world, so there have been occasions when my insurance chose to drop me, or raise my rates beyond comprehension. Bob has been great about running comparisons and moving me to the company that would give me the best rate. He is courteous to a fault, and thoroughly professional. It's a family business, and his wife, son, and daughter also help him out, and are as just as caring and helpful as Bob. An excellent place to do business.

From the owner: Independent Insurance Agencyread more

Brian and his team are responsive, thorough and reliable. He has managed various issues over the…read moreyears seamlessly never missing a beat.

Brian and Larry are a great team to work with. They help our company to save thousands of dollars…read more They are always there to help answering questions quickly and efficiently.

Jennifer was amazing and very helpful. I've been with Geico for years and she made me switch to…read moreState Farm. She knows what she is doing and helps out so much with any questions you may have. Thanks again

Jenn M and Courtney's team always make it easy to communicate with them. I just added a new…read morevehicle to our policy and Jenn got it done in minutes over simple SMS messages.

Some of the most unhelpful, unfriendly people I have ever encountered. These people need to stop…read morelooking at us as sheep, and realize that while this may be a "job" to them, this is our lives. They are clueless about their products, and rude when you call them out on it. Ted Blake. Stay away.

From the owner: Uncovering hidden risks and addressing known exposures is central to our ability to protect you and…read moreyour assets from life's hazards and uncertainties. We specialize in helping businesses, professionals, and families identify and address those risks with the right solutions.