Beware! First, MANY of the 5 star comments here are fake! They are as fake as a few of the poor ratings related to a cartoon show.
Our experience:
The woman was RUDE on the phone from the time we made the reservation. My fiance convinced me that this was an ideal location, so I agreed. I could not get through via phone number, so sent a message, as instructed through website. I asked for a confirmation email for our reservation - got nothing. Again - I followed my fiance's suggestion, as I was planning our wedding and super busy with other details.
We arrived a few days before our wedding to stay for 2 nights with our 2 teens. The same woman who had been very rude on the phone was just DELIGHTFUL in person. She had 2 sweet pitbulls in the office. She congratulated us on our upcoming wedding. We checked in, got keys. We were told on arrival that we had to pay for a parking pass - not disclosed to us previously, but ok. We went up the super steep outside stairs to the second floor (no elevator). It was a struggle with our luggage. We discovered as we entered the room : 1/2 the outlets did not work, the bathroom door did not shut completely - leaving an inch gap - not ok for staying with 2 teens, the a/c unit was in only 1 of 2 rooms - so we could not close the door between for any privacy, the beds were very uncomfortable, WORST - NO HOT WATER! No, I am not referring to a cartoon! I am a paying customer and there was no hot water.
I went right down to the office, within 20 min of check in to let them know about the outlets and water. They were already gone for the day.
Next morning - ice cold shower - kids wouldn't shower - we left at about 9am, office still closed. We had many wedding errands. I called the office a couple of hours later. A few hours went by before I got a call back. The woman that checked us in stated they were aware of the problem, and that it would be fixed by evening.
Ok - we could live with that.
After a long day , we arrive to hotel around 6pm. NO HOT WATER!!!
NO CALL, NO NOTE - NOTHING.
We go out to get dinner. We see 2 women walking on hotel property. I ask, "Are you staying here? Do you have hot water?" They said "NO! We checked in TODAY and the woman did not even tell us there was no hot water! We found out from a housekeeper". SO! This means the woman KNOWINGLY checked in new guests when there was no hot water and did not say a word about it.
Unacceptable!
We leave in morning - exhausted, unshowered - at 930 am. Still no one in office! No opportunity to speak to anyone in person. We should have been offered at least a partial refund. We got no follow up whatsoever.
I work in the hotel industry - this is NOT OK.
I contacted my bank and they were appalled when I described our experience and we got a provisional credit to my account. It was just reversed today after nearly a month! That means only 1 thing. During the banks "investigation" ,they contacted the merchant and THE MERCHANT LIED.
Next steps pending!
Awesome location - yep!
Poor quality service (actually NO service), poor quality hotel.
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