This is the worst company our family has ever dealt with. They tried to rip us off --- which is insane to do in this day in age when there is social media and review sites such as this that people can go on to warn others about them. We ordered a new granite countertop from Keystone Granite and Tile and never received such poor customer service - and we spent over $3,000 with them! Save yourself the headache AND your money... First - the man who came to do our layout of our kitchen arrived 3 hours late, and they never even tried to call us to tell us that he was going to be coming late at night. The whole time he was at our house he was just bashing the company while he was there. Second, they told us we could come back to the showroom after putting down our deposit to "choose a slab" of granite we would like and do the layout. We drove over an hour to go back to the showroom to choose our granite or the "layout process" as they call it - to find out it was already done and they said "this is your slab" and no we didn't have a choice --- why did we have to drive over an hour for that? And the most important part was that they tried to tell us that they would have to custom build a brace to hold our sink and that would add hundreds of dollars to our tab. We didn't argue and paid the money. When the installers came (the ONLY saving grace of this company - he was excellent) they did not bring any "custom brace" for our sink and he said we would never need one - mounted the sink, countertop, ect. no problem. When we called the next day to get our money back - the woman we dealt with (Diane? AKA total "airhead") argued long and hard with us that we would not be getting our money back because they "took a little longer" to install our countertop. WHAT? That's not what the money was for and our invoice said that installation was included. She wouldn't budge - and she kept putting us on hold to talk with her supervisor... when I asked her just to put her supervisor on the phone she paused, thought REAL hard and said "uh, well, he's not here, he just left." BS if I ever heard it. Diane - Dana- whatever the heck your name is - you should be ashamed of yourself - and your supervisor should be too. They continued to argue with us for the whole week and never returned any of our phone calls... and finally I threatened to write reviews about them and go to the BBB - and then they finally gave in and gave us our money back. And here I am... writing their review... bunch of idiots. read more