Agent visited 5/27 and said the full replacement quote would arrive in a few days. Someone called…read moreand I expressed above. - she said she will take care of it. I also followed up with an email. it's now 6/6 and nothing. Seems the agent was only interested in repair quote even though the project is 15 units of high end windows. I mentioned the advertised 25% Memorial Day discount was generous, and I would like to take advantage of the offer. Other companies were more responsive so I'm moving on. Update still no response as of 6/11 to this review or many other attempts to receive the promised quote.

Invoice #11735 Team…read morehas been very professional. Fixed my sliding door and it's like new again. Reasonable price

Alderfer's installed a large mirror in my bathroom. After a couple of years, I started to notice…read morethat the mirror was silvering badly at the bottom edges. When I called Alderfer's about this, they said that it is caused by using Windex that contains ammonia, and that I should change to ammonia-free Windex. What?!? They never gave that warning when they installed the mirror, and it sounds ridiculous to blame it on a cleaning product! They also installed a new pane of glass in the sidelight window next to my front door, and when they removed and reinstalled the wood frame, they left a mess on the exterior -- bulging nails, chipped paint, etc. Not good.

We had a 6' x 8' mirror done with Alderfer and they were amazing!! Great customer Service. Highly…read morerecommend.

Great fast service and communication Derek was responsive and understandable. Would use againread more

3/16/21 DPG Window repair was recommended by my realtor. I've had a crack in a window since I've…read morelived here. I never hit it replaced because it's a triple window and the estimates I've gotten in the past were extremely costly. Derek was very prompt and amazingly attentive. Derek measured up my window last week and successfully replaced the pane in the upper sash today. He was very accommodating knowing my moving schedule. The price was excellent. The work that was done looks terrific. Want to deal with an honest company who has a sense of urgency and does quality work? Call DPG. Please support this worthy business. **Pay by check** save some money!

Service was exceptional I couldn't be happier with the price, and quality of my replacement glass…read more The owner Mr. O is the kindest person as well as his wonderful daughter who runs accounting department. This is a family run business that operates on integrity and honesty, and that's something I don't see much of today. Seems like everyone is trying to over inflate a job and this glass company worked with my budget and gave me a price I could manage. If you ever need glass replacement this is your guy.

Great help right at the front door, and the 1-day service on my broken window allowed me to put my…read moreAir Conditioner in when it was 90+. Really nice people who do good work. What more could you ask? Price was OK...what do I know about window repair?

Ogontz Glass and Mirror Co. is located at 66th and Ogontz Ave. In the West Oakland section of…read morePhiladelphia. Not sure if it's black owned, but it's black operated by a gentleman named Roberto. I had ordered a free standing jewelry armoire w/ mirror and to my disappointment, it was delivered broken. Sending pictures to the company, they refund my money. I decided to get the mirror repaired instead of throwing it out if it costed the same or less than the purchase price. I called Ogontz Glass and Mirror to see if I needed to make an appointment ( because of the pandemic). Roberto said to just bring it in, but to call first, just to make sure someone is there. I took it in the next day. He gave me the price and needed 50% down. Then he said, " it was cash only"! I said, "why didn't you tell me that on the phone"! He said " because he feels it is very unprofessional to say over the phone". I didn't debate with him, luckily my husband had the money on him. ( This is why I took a star away). He did give me a fair price, which was half the price of the mirror. He also said to call in one week. When I called it was not ready. It turn into 3 weeks before it was finally done :( I must say, it was worth the wait though! The mirror came out beautifully and for half the original price. Roberto was very professional and personable plus fairly priced and if I need any glass or mirrors repaired in the future I'll definitely take it to Ogontz Glass and Mirror Co.

I give this business A1 all around i have a Hyundai and someone broke my glass on my car, i called…read moreMonday at 8:30 he advised me to drop the car off by 9:30am so i did and he had my car finished with a new glass window by 11:15am. He was so kind with communication and he works with you. He is cash only.!

A bear broke into our apartment and local window. after reading the reviews I was a little hesitant…read moreon their timeline but they proved me wrong. I called several times to make sure it was going to be ready when they promised as we had to drive a little ways to pick it up and we were on a schedule to go out of town as well. My BF handled the transaction and I did the driving- He said they were very courteous, friendly and he would definitely use them again. The window came out great, the price was fair and the timing was perfect. thank you! will use them again if necessary

I've used them for years. They recently did a shower enclosure that came out beautifully and they…read moreeven handle small projects like custom cut glass for historic windows all at a reasonable price. Strongly recommend, they are an Asheville institution.

All I cay say is... Ahhhhhmazing Ahhhhhmazing Ahhhhmazing... Mark did an absolutely FANTASTIC job…read morerestoring the stain glass piece in my home. Referred to Mr. Kidd by my Contractor called him up and asked him to come look at the stain glass piece that was in one the doors in the house. Mr. Kidd came, looked at it and gave me a price to restore it. There were broken pieces of glass as well as part of it that was bent and pushed out from the frame. I don't think the glass itself had been cleaned in over 40 years. Mr. Kidd picked it up and said it would be about 4-5 weeks. It took 4. I am beyond pleased with his craftsmanship. This is truly a craft. On top of which, he has the best and most positive attitude. Would highly highly recommend.

I had 2 old stained glass transom windows in pretty bad shape. Mark expertly repaired them and even…read morefound the exact match to repair broken panes. He's also a really nice person.