Vicky did an absolutely remarkable job for our Mediterranean trip. She really listened to our…read morewishes and tailored the details for us.

Vicki is the best! She heard my needs and helped me plan a wonderful birthday celebration! I…read moreappreciate the time and attention taken to provide me with wonderful service. I will definitely book my future trips through Greenbelt Travel Services. Thanks much! Ennis

Pecima agencia de viajes no saven resolver problemas que ellos se equivocan me hicieron perder mis…read moreboletos porque el estupido del dueño que dice ser, escribio mal mi apellido, al momento de paso a bordo no estaba correcto mi apellido, por lo tanto no me dejaron subir al avión, de la aerolinea me dijeron llama a la agencia para que corrijas el pasaje estas todavia a tiempo tienes 3 horas para correjir , les dije que tenia una cirugía de emergencia el siguiente día y que fue lo que hizo me colgó el telefono y dijo que haga lo que quiera, es una agencia de viaje, podia venderme otro pasaje o darme alguna solución no me colgó la llamada y no contesto mas. mi nombre es Marco A. Ribera

Really bad experience no good customer service ,and the charge $10 for each ticket if you pay with…read morecredit card I been trying to get 4 tickets if I swipe my card ones and pay a total for all i do agree the charge extra $10 , but the lady told me is for each one ..that's is a business ! .. El peor lugar para comprar tickets le cobran $10 si paga con tarjeta quería 4 tickets entiendo que me cobren por el total pero la doña dice que es por persona no pasan mi tarjeta 4 veces solo una ..eso ya es negocio ..muy mala experiencia

I was introduced to colesville travel by a person that used them for a new york trip. Colesville…read moreoffered a trip to Africa. We were initially charged a rate to pay for the entire trip package. We were told several months later that the charge of the trip increased four hundred dollars, but they would give us a two hundred dollar deal due to africa's transportation expenses. When we arrived in ghana, inquiries were made, and it was indicated that since the trip was paid in u s dollars and not the country's currency, Cedes, there was no need for Colesville travel agency to request additional money from their customer. In addition, other inquiries were made by other travel agencies about the same practice. We were told that once the initial price and down payment have been quoted and made, there is no need for a travel.Agency to request months later, for more money for the trip. There were so many disappointing factors and dealing with Colesville, i.e., incomplete international travel information; itinerary updates when there were changes; impatient when asking questions; lack of concern when there were delays in travel and follow up to know if we were okay at our lodging. The trip was great, but it was due to the host company's in Africa. Their tour guide and driver was great professional and protective.Ensuring that lodging and everything that we did was timely and pleasant. Thanks Colesville for allowing me to learn that there's a better way to travel rather than going through the US' travel agencies, who are the middle man, and bamboozling its customers can be likely. ​

Travel Advisor Performance Issues…read more Booking & Itinerary Errors * Provided incorrect travel dates on multiple occasions. * Included incorrect dates on the initial itinerary. * Failed to provide a consolidated final itinerary containing flights, hotel, transfers, cruise details, transportation information, and emergency contact information. * Instead of creating a comprehensive itinerary, forwarded vendor communications piecemeal. * Utilized four different transportation providers without providing a clear, organized transportation plan. Payment & Billing Issues * Sent communications regarding deposit payments on behalf of guests who had not yet paid deposits, without consulting the host. * Initially ignored requests for an itemized bill. * Subsequently stated that an itemized bill could not be provided because it was a group booking. * Failed to provide a payment schedule. * Provided multiple conflicting final payment deadlines (March 15, April 5, and April 7). * Frequently requested payments at the last minute, including a hotel payment due the same day it was requested (on a Sunday). * Requested one cruise payment only three days before the stated due date. Communication & Customer Service Issues * Ignored inquiries regarding host upgrades and available perks. * Demonstrated poor communication practices, including a lack of professionalism and basic courtesies. * Frequently indicated she was traveling and unavailable, leaving clients feeling they were not a priority. * Failed to proactively assist with requests, often directing clients to resolve issues themselves. * Never provided meaningful apologies or accepted responsibility when errors occurred. * Consistently shifted blame to either the client or third-party vendors. Flight & Transportation Issues * Failed to honor requested flight seating preferences. * Did not ask a guest traveling from another state whether she wished to depart from her home airport. * Failed to secure transportation with sufficient capacity for passengers and luggage. * Assumed luggage allowances without asking guests how much luggage they planned to bring for a nine-day international trip. Cruise & Accommodation Issues * Misrepresented cabin locations by stating all guests would be on the same floor, when one guest was assigned ten floors away from the rest of the group. * Booked a double-occupancy stateroom with only one bed for two guests on a seven-day cruise. Event Planning Failures * Failed to make reservations for the birthday dinner, which was the primary purpose of the trip. * Refused to accept responsibility for the missed birthday dinner reservation. * When asked to modify a dinner reservation time on the ship, instructed clients to handle the change themselves rather than assisting. Overall Pattern of Performance * Demonstrated repeated inaccuracies, poor planning, inadequate communication, lack of proactive customer service, and failure to take ownership of mistakes. * The trip experience was negatively impacted by a recurring pattern of preventable errors and insufficient client support. The whole purpose of using a Travel Agent is for worry-free planning and travel. This was a celebratory Milestone occasion and I spent part of my birthday trip apologizing to my friends for Cindy's subpar behavior and lack of professionalism.

The travel consulting company Enlighten Excursions, owned by Deirdre Swinson, provided my husband…read moreand me with outstanding services in planning the five-week trip we made to Europe in May, 2022. This was a complex trip, and we were not familiar with most of the places we wanted to visit. It involved five countries (France, Czech Republic, Germany, Austria, and Switzerland) and 13 stops. Generally, we stayed at hotels, but sometimes with friends. Except for air travel to and from Europe, we traveled by train. Enlighten Excursions (EE) managed this complexity adroitly and provided us with a highly satisfactory trip experience. The company arranged our train travel, hotels, and tours, and suggested things we could do on our own. At the onset of planning, we decided together with EE on a budget. Except for an initial consultation fee, we did not pay anything extra to EE. The company's compensation was taken from bookings. We received regular updates regarding spending. Deirdre and her team seamlessly incorporated into the itinerary our desire to visit four different sets of friends in three countries, including transportation to these cities. Our trip itinerary was presented in a highly organized way in an app that was easy to read on our PCs and mobile phones. The walking tours they arranged--both private and group tours--were superb. Our guides were knowledgeable and lively, with a love of history. We enjoyed nearly all our hotels, which were conveniently situated close to train stations and the historic areas of the cities. Several of the hotels had "old world charm." Breakfasts, which most of the hotels bundled into their lodging services, were delicious. It was evident to us that Deirdre Swinson genuinely enjoys travel and wants for her clients to enjoy their travel. She is the consummate travel professional: highly collaborative and thorough, responsive to our needs and requests, and personable. She and her team actually arranged our trip twice: a 2020 trip which we had to cancel because of the pandemic, and the 2022 trip we just took. We cannot recommend Deirdre and EE more highly.

I found Deidre Swinson after deciding to visit Andalucia, Spain. She suggested ways to simplify our…read moretrip of two weeks by staying in 4 cities with day trips to see more rural areas of interest. We loved meeting locals who cooked us a meal and gave me a Flamenco lesson! She arranged personalized tours of each city (Seville, Carmona, the small white villages, Córdoba, Granada and Málaga) so that my husband and I could ask questions and learn. Each of our apartments/hotels were central to the best areas to explore on our own. Deidre is a pleasure to work with and I intend to use her again. Her rates are very reasonable. Instead of going on a huge tour, try calling her to hear her suggestions for a memorable vacation! Cathy

If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

I have used Adams Travel Agency 4 different times to travel to Ethiopia from the Western U.S and I…read morehave nothing but wonderful services and experiences with the staff. On one of the four trips, I requested emergency ticket and they were able to find me one right away and no extra charges. I truly appreciate their friendly services and honest communication.

Booked my last vacation through TrypTyps and had an amazing time. They took care of everything…read moreincluding my hotel and excursions. Will definitely recommend them. Looking forward to my next vacation.

TrypTyps Agency planned my birthday trip to Paris and the level of professionalism, organization…read moreand commitment to my desires for the trip were carried out perfectly from start to finish. I communicated the things that I would like to do while there and was given a full schedule of ideas to either go with or give feedback and choose something else. The flights, lodging, and activities were all planned out ahead of time for my mom and I. We did not have to worry about arranging any of those things. TrypTyps was also available while we were there for any assistance we needed and any minor issue we had was resolved in a timely manner. I recommend planning your next trip with TrypTyps, I know that I will!