My husband and I found Dr Keyes through a coupon that came in the mail. We had just seen another dentist and the quote was $6,100. Dr. Keyes' staff was polite and helpful when we first arrived, they gave us several estimates for the work my husband needed and we even purchased their discount deal $395 for 1 year that further reduced the estimate and included 2 cleanings and a discounted rate for potential work. When we were about to leave we saw an interaction between Carrie and Dr Keyes that didn't settle with us regarding the estimate and we got a bad feeling, she requested the estimate back and did not return the written estimate to us when we left. I called her and left a message requested she return my call and asked that she email the estimate to us. She never returned my call and i never received an email. A week before the work was to be done, we received a text requesting that we confirm the appointment, I replied "Hi Carrie, we called you last week and left a message, but we did not hear back from you. We realized when we got home that we did not have the copies that detailed the work and amounts.(the ones you reviewed with us). Can you kindly email that to us?" She replied "of course, I apologize I didn't return your call I wasn't feeling well last week. I will email it to you shortly." We never received any email from her and I checked spam and junk mail. When we arrived at the appointment, we asked to see the estimate and it was like dealing with a used car lot. Carrie claimed she emailed it to us and there was a lot of back and forth delays and whispering between her and Dr.Keyes. When she finally showed us the estimate it was not what we had originally seen. She gave us all these dental code answers as to why we must have misunderstood but we didn't. They wanted over $10,000. When we balked, she actually said "let me see what I can do, let me talk to Dr. Keyes!" At that point there was no chance my husband was going to have his dental work done in that office. When we walked up to the front desk, we thanked them and said, thank you but we are no longer comfortable, can we cancel the $395 discount plan, and they said "No". This was not a good experience and we learned our lesson for sure. read more