I had a small checking account I hardly used for a fairly inactive hobby business. I had another baby and stopped looking at the account statements because I knew there was no activity. Many months later, I write a check and go online to view my balance. The bank had initiated a $5 service fee and halved the amount in my small account by the time I noticed. Yes, I should have paid attention. The manager said he could only refund $5. The customer service response via email was smug and snarky about how I should have noticed the fine print at the bottom of a statement detailing the new fee was being added. Watch your accounts at Key Bank very carefully because they will add fees and hope you don't notice. I was almost too embarrassed to write this. But hopefully someone will be forewarned- and it was a relatively cheap lesson for me. I've closed all my accounts are Key. read more