This bank was condescending & wasn't interested in anything but sticking it to me. When I stopped…read moreusing them, I was sent a notification: due to not using their services, they would be charging me $4.95. When my account went in the hole, because of this charge, they would be reporting me to the checks system if I didn't bring up my balance. I wondered how this would work since I had the "membership fee" of $5 in the savings account. My best advise : PAPER STATEMENTS. No more wishy-washy explanations about why this transaction went thru on this day but SOMEHOW ended up "finalizing" AFTER you expected-- and now u have overdraft charges. Again. Do NOT TRUST this place!

I opened a trust account with this credit union hoping that my business might help out the teachers…read morelocally. I put a total of over $300,000 into MAPS, $100,000 in a "13mo" CD @ 2.75%. The Trust which held the funds for the account had to be switched due to the failure of a small business. What I needed from MAPS was to switch the accounts over to a new named Trust and all would be fine. They said no, they couldn't merely switch it. OK then I'll open the new account first and simply change over the funds, closing out the old account. THAT they could do -Except there was a clause in the CD that not only forfeited the interest that had been accrued (ok, I get that) but they took $600 from me for interest that WOULD'VE BEEN ACCRUED OVER THE WHOLE 13 MONTHS. Net result: I had $300k in their bank for nearly 4 months time and it COST ME $600 in bull-oney fees. What a way to do business, I'm not some rich guy, that was my life's retirement savings!! MY ADVICE IS STAY AWAY- FAR AWAY- FROM MAPS CU. They used a technicality to profit over a regular working stiff who was trying to help THEM !!! BOOOO!!!

I had to setup a Trust account when my Grandmother passed away. I knew very little about this…read moreprocess, but they were extremely helpful. I would definitely recommend !

When I came to Stayton more than 2 years ago now, I first went to another bank on first street. It…read moretook me less than a month to decide that wasn't the bank for me. That is when I learned about nw preferred. Needless to say I have been here ever since. I have read some posts about this and that about the place that weren't very nice but let me tell you that I have NEVER had any trouble with any of my banking. The people are all very friendly and helpful and I have never seen any of them be anything but professional. Thank you to all the employees of my bank and don't ever go away.

This bank has customer service all wrong. I have banked at a few places, but my husband was adding…read moreme to his account at chase since we were leaving another bank and we called ahead to see what kind of ID I needed. The same man that answered the phone was at the counter and a lady that asked if we could be helped said we would need to come back and make an appointment since they were sending a teller home. Then when I said we called and that would have been nice to know the man then made a side comment of "well they didn't tell me they were coming down". We live in a small town, if I'm calling to ask, please infer that I am coming down and warn us that if we are we need to make an appointment for such a thing.... The man then went on to be snappy with the lady helping us as she was clearly trying to ask if someone could stay and help us and he barked at her "someone HAS TO go home!!" Ummm...... Really? In front of us? How rude to blame us for not stating "we are coming down now" and how rude to snap at an employee in front of us. Bad form, sir. I've just started a campaign with my husband to change banks, because your bank certainly isn't for me!