This bank was condescending & wasn't interested in anything but sticking it to me. When I stopped…read moreusing them, I was sent a notification: due to not using their services, they would be charging me $4.95. When my account went in the hole, because of this charge, they would be reporting me to the checks system if I didn't bring up my balance. I wondered how this would work since I had the "membership fee" of $5 in the savings account. My best advise : PAPER STATEMENTS. No more wishy-washy explanations about why this transaction went thru on this day but SOMEHOW ended up "finalizing" AFTER you expected-- and now u have overdraft charges. Again. Do NOT TRUST this place!

I opened a trust account with this credit union hoping that my business might help out the teachers…read morelocally. I put a total of over $300,000 into MAPS, $100,000 in a "13mo" CD @ 2.75%. The Trust which held the funds for the account had to be switched due to the failure of a small business. What I needed from MAPS was to switch the accounts over to a new named Trust and all would be fine. They said no, they couldn't merely switch it. OK then I'll open the new account first and simply change over the funds, closing out the old account. THAT they could do -Except there was a clause in the CD that not only forfeited the interest that had been accrued (ok, I get that) but they took $600 from me for interest that WOULD'VE BEEN ACCRUED OVER THE WHOLE 13 MONTHS. Net result: I had $300k in their bank for nearly 4 months time and it COST ME $600 in bull-oney fees. What a way to do business, I'm not some rich guy, that was my life's retirement savings!! MY ADVICE IS STAY AWAY- FAR AWAY- FROM MAPS CU. They used a technicality to profit over a regular working stiff who was trying to help THEM !!! BOOOO!!!

I had to setup a Trust account when my Grandmother passed away. I knew very little about this…read moreprocess, but they were extremely helpful. I would definitely recommend !

When I came to Stayton more than 2 years ago now, I first went to another bank on first street. It…read moretook me less than a month to decide that wasn't the bank for me. That is when I learned about nw preferred. Needless to say I have been here ever since. I have read some posts about this and that about the place that weren't very nice but let me tell you that I have NEVER had any trouble with any of my banking. The people are all very friendly and helpful and I have never seen any of them be anything but professional. Thank you to all the employees of my bank and don't ever go away.

Going back and forth with Autumn for the last month and having to deal with the absolute blatant…read morelack of respect and care for families dealing with loved ones passing away is absolutely deplorable. The way I have been treated by this branch manager and their employees is the worst I have ever been treated by any bank to date, and they have treated my grandmothers death as a joke. This branches customer service is alarmingly awful, they all need new training or replacements immediately. I truly hope the next person that comes in with a situation similar to mine, doesn't have to deal with the emotional games and stress toll that they did to me. Something no family should ever have to go through. Do Better.

I have really enjoyed my visits to Keybank. The branch manager, Tami Levin is so friendly, and at…read morethe same time so professional. I have opened a business account with them and could not be happier with all of the services they offer - including the old fashioned, "Service witha smile"!!