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Vermont Federal Credit Union

Vermont Federal Credit Union

(23 reviews)

We've been members of Vermont Federal Credit Union for 26 years. In fact, my husband was a member…read morebefore it was actually Vermont Federal CU and was the Government Employees Credit Union. (I think I have the name right.) We've had decades of experience. The $25 Fee Mentioned in Other Reviews The $25 fee is not actually taken from you. It's a credit union not a bank, so that's your membership fee. If you cancel your account, you get it back. That's not a problem to us. Exceptional Tellers The tellers at any of the locations are outstanding. They always have a smile on their face and get to know customers by name. I like that aspect. It's nice to go in and feel important rather than brushed aside like some of the banks I've used in the past do in the rush to get people in and out of their line. Slow to Get New Credit/Debit Cards Out and Be Careful Where You Make Purchases I second that if your card is compromised through a hack, such as we faced with TJ Maxx and Hannaford, it takes a few weeks before the new card arrives. It leaves you with nothing to do but either go to the bank to get cash or write checks for a few weeks. The other issue happened too many times to my son. VTCFU hates certain online stores, NewEgg being one of them. He placed many orders with NewEgg to have his card declined. He'd think he entered the number wrong, but still not have it go through. He'd go to use his card elsewhere and find the card had been frozen. No matter how many times he told them NewEgg is a respectable online store for computer parts, whatever company manages the credit and debit card transactions kept putting the freeze on, even when he called first to alert them that he'd be buying parts from NewEgg. He gave up and changed to another credit union and no longer has that issue. Getting Issues Resolved Most of the time, getting any issues resolved or questions answered is simple. I don't bother calling anymore. They are not as quick to answer phones and I don't like having to decide what number to push. It's much simpler to log-in on your computer and submit a help ticket through the online system. I usually have the answer I need within an hour. The Aforementioned "Most of the Time" Here's where I do get frustrated and the reason I cannot give them four or five stars, and my three-stars is tentative at best. Someone recently made the decision to move some loan payment dates up from the end of the month to mid month. I was told it was for easier tracking with all the loans they offer. Anyone with a due date of the 30th was being moved to the 15th, like it or not. While they did give the required two-weeks notice, during property tax season when you're paid twice a month and can't change when you're paid, two weeks is not enough time to get money together to cover a bill that wasn't supposed to be due until the end of the month. The advice I got was to pay the loan late, and that wouldn't matter because we had a 15-day grace period. We could essentially keep paying on the 30th and not be penalized. After reading over our loan paperwork, paying late would in fact have mattered. The 15-day grace period I was told we have is actually 10 days per the paperwork. Being fed incorrect information doesn't make for a happy customer.

Not responsive and several of their people don't seem to know what they are doing. Very…read moredisappointed as I would like to use a credit union!

NBT Bank

NBT Bank

(5 reviews)

Friendly local bank withOUT a ton of red tape. Welcoming and neighborly staff - Carol…read more VT emphasizes LOCAL everywhere to sustain their economy but they don't Focus on customers like they should. You get the feeling that they just see you as a $$ign. This NBT though is not the ubiquitous VT local because they have Carol. She really had the true sense of Local - treating customers like her neighbors! Very refreshing and for the first time this season I felt more than just $ to VT retailers and farmers. About a month ago, I decided to visit Montreal last minute and needed to exchange USD to Canadian currency. I don't have a local bank and my banks didn't have exchange capabilities in VT. When I called around, I found out that many local banks only provide the service for their members or charge extra (a lot) for the service. More hassle and nickel and diming. Not so at NBT and Carol was so helpful - fair exchange rate and no nickel and diming. When I got there the next day, she came by and said "hello". This is VT I remember and Carol was very welcoming! The exchange was pleasant and I was so happy that I told how great NBT is to everyone that week! At the end of the day, it's about people who make the difference. NBT is lucky to have Carol Costello and I am grateful she helped me. She gets the real meaning of what it is to support Local and has Customer Service down!

Yeah NBT does NOT exchange foreign cash of any kind. If your a customer they will send it out I was…read moretold. Then I'd have to wait for however long to get my cash back... UHM NO THANKS

Keybank - banks - Updated May 2026

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