Northfield saving bank is the best bank in the state of Vermont goes out of their way to help me…read morewith my financing needs I'm working with the Essex and Williston branch but do stop to use the atm at all the branches god bless this family run banks.

NSB is not my bank, but I have to use it for duties as a treasurer…read more Everyone, from the tellers to the bank mgr, are super friendly & customer-oriented. The manager has gone out of her way to help me transfer ownership on the account, answer questions, keep in touch on paperwork or issues. I think that is pretty cool since our group's petty cash adds only to a few bucks a month. No outrageous fees either! I dig the NSB pig flying logo too. Props to Northfield Savings Bank for being still a Vermont based bank & reminding what banks use to be like.

If I could give zero stars, I would. This is a terrible bank…read more I'm trying to settle a late relative's estate from clear across the country. TD Bank in Bennington, VT refused to even tell me if my late brother was a bank customer. In order to provide even the most innocuous of info, they tell me I need to either hire a lawyer to wrangle with them (at $250 an hour) or show up with the paperwork in person at the bank branch (at least $1000 in airfare, plus hotel and rental car). I don't want to do either of those things since I don't even know if my brother still had an active account there (he was a very poor record-keeper). I live in San Diego - there are no TD Banks on the West Coast. The bank made no attempt to be helpful whatsoever. Sweet, soft-spoken but useless and clueless staff. Just don't bank with these folks. Just don't. They don't know the meaning of customer service, and if your relative dies and you're the out of state administrator, they seem to be fixated on making your experience as onerous as possible.

Location wont let you exchange quarters if you are not a customer.read more

I highly recommend American Community Bank. Every branch representative I've interacted with has…read morebeen friendly, knowledgeable, and professional to the highest degree. I have yet to encounter a problem they couldn't resolve and not only was it handled professionally but it was also expedited in a smooth and seamless manner. In a few words, the staff is consistently friendly, professional, and extremely knowledgeable.

I highly recommend Community Bank , branches in the old North End, South Burlington, and Williston…read more. The bank representatives are friendly and helpful and professional to the highest degree. I have yet to run into a problem that they couldn't resolve in a professional manner , first of all; secondly, it was expedited in a smooth, seamless way quickly. I find each Community Bank bank representative to be so knowledgeable and helpful in a number of matters, that would likely stump other bank tellers in other banks. These are matters of internet scams, cancelling debit cards when needed- be ASSURED that Community Bank "has your back". This is very reassuring. Many thanks to you.

WHat was a nice credit union is now terrible. Over the last year they have turned into something I…read moredon't even recognize. Having been a member for over 33 years I have seen plenty of good and bad. But what they are now is beyond bad. Do yourself a favor and look elsewhere if you are looking for a new credit union. The lines at their branches are often so long that people give up and walk out before being helped. Their on-line bill paying app has been upgraded to a unreliable mess. Often bills don't get paid. When you call up and ask why the staff tells you that you didn't pay the bill. I've resorted to taking screen shots of it being confirmed. When I try to send them the image they tell me that they can't receive the image to avoid the truth. When you call up half the time you get an answering service who can't really do much. When you ask to have someone call you back who can rarely do you actually get a call. With less than 2 years to go on my mortgage I'll stick it out until then. But once that's paid I'm gone and never looking back. I have yet to find any other people who are members who don't feel the same as me.

Terrible service and online system after merging with VSECU…read more My debit card doesn't work. Online system is difficult to use.

Only bank that I have gone to where they allowed me to exchange money for quarters. Could have been…read morethe teller that was nice because he really wanted to make it a point that he shouldnt be doing this and I need to be a customer in order to exchange for quarters. Thank you for doing it. It earned you a nice review!

If I could give zero stars I would. A few months ago I randomly had just over $1800 fraudulently…read morecharged to my debit card. I immediately went in, cancelled my card and that bank account, filed a police report and did everything they time me to do. Whoever went on this spending spree went to stores that I had no history shopping at. Three months later I just got the final call that the case is closed and I'm not getting my funds recouped. Perfect timing as my mother is on her death bed down in Middlebury. These are not good people and I'll spend the rest of my life imploring the people close to me to stop banking with them or not bank with them at all. Take your business elsewhere.

We've been members of Vermont Federal Credit Union for 26 years. In fact, my husband was a member…read morebefore it was actually Vermont Federal CU and was the Government Employees Credit Union. (I think I have the name right.) We've had decades of experience. The $25 Fee Mentioned in Other Reviews The $25 fee is not actually taken from you. It's a credit union not a bank, so that's your membership fee. If you cancel your account, you get it back. That's not a problem to us. Exceptional Tellers The tellers at any of the locations are outstanding. They always have a smile on their face and get to know customers by name. I like that aspect. It's nice to go in and feel important rather than brushed aside like some of the banks I've used in the past do in the rush to get people in and out of their line. Slow to Get New Credit/Debit Cards Out and Be Careful Where You Make Purchases I second that if your card is compromised through a hack, such as we faced with TJ Maxx and Hannaford, it takes a few weeks before the new card arrives. It leaves you with nothing to do but either go to the bank to get cash or write checks for a few weeks. The other issue happened too many times to my son. VTCFU hates certain online stores, NewEgg being one of them. He placed many orders with NewEgg to have his card declined. He'd think he entered the number wrong, but still not have it go through. He'd go to use his card elsewhere and find the card had been frozen. No matter how many times he told them NewEgg is a respectable online store for computer parts, whatever company manages the credit and debit card transactions kept putting the freeze on, even when he called first to alert them that he'd be buying parts from NewEgg. He gave up and changed to another credit union and no longer has that issue. Getting Issues Resolved Most of the time, getting any issues resolved or questions answered is simple. I don't bother calling anymore. They are not as quick to answer phones and I don't like having to decide what number to push. It's much simpler to log-in on your computer and submit a help ticket through the online system. I usually have the answer I need within an hour. The Aforementioned "Most of the Time" Here's where I do get frustrated and the reason I cannot give them four or five stars, and my three-stars is tentative at best. Someone recently made the decision to move some loan payment dates up from the end of the month to mid month. I was told it was for easier tracking with all the loans they offer. Anyone with a due date of the 30th was being moved to the 15th, like it or not. While they did give the required two-weeks notice, during property tax season when you're paid twice a month and can't change when you're paid, two weeks is not enough time to get money together to cover a bill that wasn't supposed to be due until the end of the month. The advice I got was to pay the loan late, and that wouldn't matter because we had a 15-day grace period. We could essentially keep paying on the 30th and not be penalized. After reading over our loan paperwork, paying late would in fact have mattered. The 15-day grace period I was told we have is actually 10 days per the paperwork. Being fed incorrect information doesn't make for a happy customer.

Not responsive and several of their people don't seem to know what they are doing. Very…read moredisappointed as I would like to use a credit union!

Friendly local bank withOUT a ton of red tape. Welcoming and neighborly staff - Carol…read more VT emphasizes LOCAL everywhere to sustain their economy but they don't Focus on customers like they should. You get the feeling that they just see you as a $$ign. This NBT though is not the ubiquitous VT local because they have Carol. She really had the true sense of Local - treating customers like her neighbors! Very refreshing and for the first time this season I felt more than just $ to VT retailers and farmers. About a month ago, I decided to visit Montreal last minute and needed to exchange USD to Canadian currency. I don't have a local bank and my banks didn't have exchange capabilities in VT. When I called around, I found out that many local banks only provide the service for their members or charge extra (a lot) for the service. More hassle and nickel and diming. Not so at NBT and Carol was so helpful - fair exchange rate and no nickel and diming. When I got there the next day, she came by and said "hello". This is VT I remember and Carol was very welcoming! The exchange was pleasant and I was so happy that I told how great NBT is to everyone that week! At the end of the day, it's about people who make the difference. NBT is lucky to have Carol Costello and I am grateful she helped me. She gets the real meaning of what it is to support Local and has Customer Service down!

Yeah NBT does NOT exchange foreign cash of any kind. If your a customer they will send it out I was…read moretold. Then I'd have to wait for however long to get my cash back... UHM NO THANKS

I don't bank here, but I've used the conference rooms here a couple of times. This looks like a…read morereally nice, friendly bank.

Shitty bank, fees all the time, crappy hours, terrible service!…read moreKeep you waiting 3 months to decline a mortgage, even having the money in the bank and a great credit score, screw them!

I purchased from Raymours. I didn't receive a bill so I contacted the bank with a payment and…read morerequested due date. (I'm on SS so the due date is important. Not only did they not give the date requested. After contacting them again. They refused to change it. STAY AWAY