Adding an extra star because the location itself is a beautiful historic building. Unfortunately, my experience inside was one star.
For context: I have banked with key and this account for 13 years, and I've never had a bad experience. I visited the Key Chagrin Falls branch on 2/20 at 2:30 PM to deposit a check that had been signed over to me, something I have done many times before without any issue. The person the check was written to was with me, we both had photo IDs (this is what I was told the policy was), and the check was a Key Bank check. The teller called over a manager who was extremely rude and condescending. I had never previously been told that depositing a check in this manner would be a problem. Instead of explaining any policy respectfully, he spoke to me in a dismissive and unhelpful way.
If there is a policy change, that is completely fine. However, after doing this multiple times without issue, it was frustrating to suddenly be treated like I was doing something wrong. What made it worse was the attitude.
I went to another branch afterward and was immediately helped with kindness and professionalism. There was no need for the condescension. Customer service matters, especially in banking. 13 years and I've never had a Key employee make me feel uncomfortable, but this guy was on one... Wild...if you can't be kind and patient with people, don't work with people. Maybe a cubical job is more his vibe? read more
