Upon arrival it was clear that the house needed a deep clean. The walls were filthy, there were spots that looked like someone threw a drink on the wall and let it run down. The floors were filthy, after just a few minutes of walking around the bottoms of our feet were black. The carpets in the upstairs area were full of stains. Surfaces had a layer of dust. There was mold around the edge of one of the bathroom sinks, that was so thick it was just waiting to be scraped away. The one bathroom had globs of black dog hair on the floor. The wrap around porch balcony had piles of dog poop. Ceiling fan in one of the rooms the light didn't work, the chain on the light was stuck and couldn't even be pulled. The bathroom that had double sinks, the sink was leaking. I was bitten repeatedly by fleas the entire stay. I had bites all over my feet, legs, arms, by the time we left even on my face and the back of my head.
I emailed guest relations 2 times and my email was returned to me as non-deliverable. Finally, I emailed Reservations, and they forwarded by email to the Property Manager, who contacted me and stated he couldn't look in the home yet, there were currently other guest staying. I was told by property management when I called that they were probably bites from No See Ums. Well, we have No See Ums in Michigan, and I must stay I've never experienced bites like this before. Also, the bites only occurred while I was in the house. Property Management stated they wished I would have contacted them with the issues while we were there on vacation so they could have fixed the issues. There are only 2 things they could have done to fix the issues. 1. Asked us to leave so they could clean the house. OR 2. Switch us to a different house. Both options I find unacceptable, they both would have inconvenienced us. Regardless of the options we paid over $1000 a night, we never should have walked into a filthy home. When you rent a hotel room you expect to walk into a clean room, the same goes for a house. He said he'd get back to me in a couple of days, well it has been a week, and I still haven't heard anything back. So, I contacted them again and was told they are unable to discuss the issue until I take down my bad Vrbo review. Also, that the exterminator confirmed that they weren't fleas...Interestingly enough you're telling me they confirmed that while you had another guest in the house. The property Manager Javier Garrido, continued to lie to me after trying to blackmail me into taking down my HONEST review. Then after asking me what kind of a refund, I thought was appropriate, told me to contact my credit card company. Whoever owns these vacation properties needs to get a better property manager. The current one is unprofessional, a liar and is running their business into the ground.
DO NOT RENT FROM KEY WEST VACATION RENTALS! THE HOMES ARE DIRTY AND GROSS AND PROPERTY MANAGEMENT ARE UNPROFESSIONAL LIARS. read more