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    Key West Shellfish Co

    3.7 (3 reviews)
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    15 years ago

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    Markham M.

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    16 years ago

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    The Docks Restaurant + Raw Bar

    The Docks Restaurant + Raw Bar

    (273 reviews)

    $$$

    Incredible place. Matthew Chen is the executive chef who presents incredibly creative curated items…read morefor appetizers as well as sandwiches, salads and local favorites. The bar items are likewise inspired. Their Key Lime Cartel was an awesome combination of Coconut Rum, Key Lime Liqueur, and other ingredients rimmed with Toasted Coconut. I tried several of their crustacean dishes and they were superb. I'm not much for the piscines as I am for the crustaceans; but they have several items from both types! The desserts are exceptional, especially the Sweet Corn Cake with Blueberry Compote and the Strawberry, Chocolate,Coconut Bread Pudding; both served with Vanilla Ice Cream. Service was prompt, efficient and personal; yet casual as befitting the vibe here in the Key West Area. The servers and busers were smokin' hot as well--not surprising given the location. Definitely a must-do if you're in the Key West/Stock Island area!

    The food is ok, but the waitress ruined it. Let me tell my story. We have 8 people, including 2…read morekids. The waitress is Ana Maria. She starts off impatient and very rude to us. I think we did nothing wrong. We are professionals, polite, we are 4 professors working for the university in different field, well, one in food safety. We are with kids and the kids behave extremely well, making no noise. But one thing is, yes, we are Asian. Ana Maria rolls her eyes so many times. I feel extremely bad to be treated the most racist way in my life. The kids get water without a cap. We never get refills for water for the entire dinner. She refuses to separate the bills for us at the end, or is it a restaurant wide policy? Yes, we spend ~500 dollars on the food. And it is mandatory to pay close to 100 dollars for a tip, and I understand it because we are party of 8. And We are excited to try everything. We understand it might be a busy day for restaurant, even though we did not get food for a long time but we did not complain at all. But by the end of the day, she says we need space and a table for the others, so they kick us out right after paying the bill. We move out, but no one is using our table. We feel being treated very rudely, so we report to the manager. She is very nice and apologizes to us and waives some fees equal to the tips. But the waitress never shows up or apologizes. I understand she might have a tough day, but this is very unprofessional to do this or highly suspicious to be racist. I want to say, we are professionals, and this won't be the end of the story. We will do everything to make sure the restaurant pays the price, and we have the ability to do it. Update: I reduced one more star for the manager's reply. The service was clearly rude. The manager said they support their team and offered an excuse. This was clearly not an apology. If the waitress was just rushed or needed the work done earlier, we would understand, but the way they treated people was beyond rude. We could see how differently she treated us compared to others. Let's add more details: we were a party of 8. They put us in the middle of the hallway. She kept complaining that we were in her way (it was not our fault!!!!!) She explained the oysters were 12 for a dozen (reminder, she did not mean the price; it was 48 dollars), but she made it confusing or assumed we did not understand what a dozen means. Btw, the CDC is warning about the oyster salmonella outbreak in 22 states, including FL. Unfortunately, I have been having diarrhea for the past two days. Will do a checkup and update everyone.

    Key West Shellfish Co - seafoodmarkets - Updated May 2026

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