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    Key Mortgage Services

    2.8 (48 reviews)
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    Services - Key Mortgage Services

    Mortgage services

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    10 years ago

    Great company, from their loan officers to the processing and closing staff. Overall, best experience I have had in 14 years!

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    Page 1 of 2

    Ask the Community - Key Mortgage Services

    Review Highlights - Key Mortgage Services

    As a first time home buyer with a contingency(selling a condo) , he and Jerrie Turner of Baird and Warner, were extremely responsive, positive, and professional.

    Mentioned in 5 reviews

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    Bernard Dugandzic - Key Mortgage Services

    Bernard Dugandzic - Key Mortgage Services

    (4 reviews)

    Our agent, Danielle Wylie introduced me to Bernard Dugandzic when we were in the process of looking…read morefor our first home. Since the first phone call, I was so pleased with Bernard. I had called 4 other companies prior, and he was so kind and willing to explain the home buying and loan process to us in such great detail- we were so impressed. My husband and I were under contract for a townhome back in 2015 but it fell through when our old loan place wasnt able to get paperwork done in time, there was so many miscommunications, and most importantly I felt they were just trying to get me to sign a bunch of papers just to get the sale. So when I talked to Bernard i had some experience and somewhat knew what I was doing but was still very much in the dark about the whole home buying process. Our first experience was NOT the case AT ALL with Bernard- he was really concerned for us, what we could afford and live comfortably, and he explained each document i had to sign and I felt so calm during such a hectic process. He was available at all hours (yes! He even answered the phone at 10pm! And on weekends!!) He was so good about getting back to us right away, or connecting us with the right person to get things done. It was so easy to work with him, and never once did he make me feel like I was asking a 'stupid question'. My husband and I were so thrilled when he told us about the Welcome Home IL first time home buyers program and was able to assist us in getting $7,500 to help with our down payment, and assisted us in asking for closing credit and we got another $3,800. And at closing- we ended up getting a check from the seller since he was able to get us so many credits- how does that even happen!? Seriously, if it wasnt for Bernard, and his great team- we would have spent so much more and been so lost. I cant thank him and Carol Mills enough for their help and their attentiveness to us. Because of them- we are living in our dream home! I was so impressed with him and his team, I wrote about the process in my blog -- you can read it here! https://www.withlovetheeverydaygirl.com/blog/buying-our-condo Seriously I CANNOT recommend Bernard enough!

    My husband and I worked with Bernard Dugandzic and the process was amazing. Bernard was available…read morealmost constantly (day/night/weekends) was extremely helpful and consistent throughout our 1st home-buying process. As soon as we liked a property, I sent Bernard a quick email and within hours we had our pre-approval letter for the property. We had to do that 3 times to find the right home that accepted our offer. The closing process was smooth and yes it was a lot of work getting all the info - you're buying a home, of course it should! We had some bumps in the road but that was due to the seller's incompetence, not the lending process. All in all, we had a great experience with Bernard. He's a great guy and does a great job in making you feel comfortable and educated on the process!!!

    Key Mortgage Services - mortgagebrokers - Updated May 2026

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