Positive: honored the work done and warranty Negative: used cheap non OEM parts the first time that lasted less than 6 months. Also, I asked them to look at the front hubs and lockers on my 4x4 truck. It's been one week, and the hubs are humming badly while I'm on a family trip. Guess I'll have to bring it to a shop that knows 4x4 trucks and gets the job done right the first time and not the third. read more

I paid $550.00 for a tune up at Key Auto Hospital, Then I had to pay Toyota $380.00 to fix my car. I won't be back. read more

Maybe they do good repairs on some things but after spending $4000 on my car, it was a terrible, so bad.

Had a problem with the battery and brought it in early and they had it done in a matter of hours. Friendly staff that knows their stuff and

I needed to have an under carriage plastic shield tied up or removed, so I took my car to Key Auto at about 8am on Monday. They graciously put the car on the lift, zip-tied the piece up allowing me to enjoy our time here as Illinois snowbirds. The cost was very nominal. Scott and his team are top notch. John T. read more

After dealing with my Audi dealership on a three-year problem, it was key auto hospital that resolved it.. Randy the owner of Key auto hospital, is one of the nicest and most honest guys that I have dealt with in a long time. I know that words like honesty are hard to imagine in the service industry, but these people are way honest and fair in fixing your car's problems. Like I said I have an Audi A7 and it was under warranty and my audi dealership told me that it was basically my imagination. Randy and the guys found the problem and solve the issue I couldn't be more happier. So if you need a mechanic your car is broken you found the place. read more

Good guys all around. Came in for exhaust leak and oil change. Found out my exhaust was hanging for life :-) common sense advise and they did it no problem. Quick service. Saturdays you need to set an appointment. Came in 815 am for an 830 appt. done by 10 am. Did I say I was from out of town? They took care of business. read more

Key Auto Hospital - Auto Repair Near Me - Pensacola, Florida

On vacation in Orange Beach my 2004 Venture minivan with 212k began making noises I recognized as a front wheel bearing going bad, so based on good reviews here I called Randy and he said to drop it off and they'd try to confirm my diagnosis and fix it that day. It was about 11am by the time I dropped it off but by 3pm they called and said both sides were bad so I had them go ahead. I thought their pricing, though not cheap, was reasonable and (since these bearings had both been replaced about 20 months ago) I appreciated the 24/24 NAPA nationwide guarantee. I'm satisfied and recommend Key as an honest and forthright shop. I dinged 'em one star because the tech didn't reattach a wheel well engine splash guard that was loose when the van went in. Reattaching it would've taken three plastic clips and five minutes and on a $750 tab that would've been a nice gesture. read more

Good, quick service and a reasonable price. Close to Perdido Key and they did a thorough inspection before we left for home

Several experiences w these people. Some fair at best when they were slow & needed the work. One complete rip off & a final one where they refused a 5 min check on my only car. Leave it for two days was the owner's flippant response. Go anywhere else if you can. They need some competition. One star was the lowest rating. They deserve less. read more

I'm just here for a week. But I arrived with car showing electrical problem. Randy diagnosed problem quickly and had a new alternator on the same day. Friendly, competent, competitive price. don't know what more to ask for. read more

The only people I trust with my 1971 Camaro. Top notch and trustworthy. You can't ask for more than that.

Great place to spend your hard earned money for auto care/repair. I came in w/ an exhaust modification need and the guys nearly dropped what they were doing and hooked me up. Price was reasonable. Service was excellent and I drove away satisfied having been there. Thanks guys!! . read more

If you're looking for an honest, reliable vehicle repair shop then this is the place to go! We have both of our higher mileage cars worked on here and they always do an excellent job for a fair price! read more

Excellent service, I am from NC and was worried about being ripped off but not these guys, they provided excellent service and explained everything in detail. I highly recommend them. read more

We hobbled into town the last 60 miles from Jonesborough TN with 4 grandbabies and a bad water pump on our 2014 Dodge 3500 Diesel. I researched garages I am so glad I didn't give the couple of negative reviews on here much attention. Randy treated us with great honesty and integrity. He gave us a quote and available time slot over the phone that we were very pleased with. We dropped the truck off that morning and by lunchtime, he called to let us know it was ready. The invoice was exactly as he quoted (a little over $400) and the truck is running great. We were able to enjoy the rest of our week vacation here on your beautiful coast! This is our 4th year and should we ever have auto issues again, we will always call Key Auto. Thank you Randy! read more

These guys are the best around. They are all very professional, knowledgable and friendly. We broke down on our travels and they got us back on the road in no time and for a good price. I would highly recommend talking to them before anyone else! read more

Great experience today! I highly recommend this honest and professional, family owned shop. They use high quality parts and will not sell you anything you don't need. read more

I told Randy to order the car part for my oil leak. When I called a few days later his wife told me she knew nothing about it and he would call me first thing Monday morning. Randy called my dad, NOT ME, to let him know the part was there. Didn't give me an estimated time when I took it in. Lied to my mom a couple hours later, saying he told me it would be ready at 2:30 and we would receive a call. Never received a call at 2:30. Absolutely disrespectful. read more

Amazing service! They are strict to their hours but do an amazing job. They are thorough and honest, putting customer service ahead of profits. By far the best experience at an auto shop I've ever had. Definitely recommend. read more

I have a 91 Corvette with a 383 stroker motor that I had built in 2014 the car ran mediocre at best for 4 years. It was hard to find a shop that could work on the car at a reasonable price. This started in Clarksville Tn I have since moved to Navarre FL and found Key Auto Hospital they installed a Holley EFI system on my car and it runs great thanks to everyone involved at Key Auto Hospital a great group of people. read more

I made the mistake of taking my vehicle into this shop based on location. What a mistake that was. Had a couple check engine lights on, and wanted to have it looked at with the intent of having it repaired. The estimate I received for repairs was absolutely beyond ridiculous. It was bad enough that these crooks we're trying to completely rip me off with this insane estimate for repairs. They had the audacity to charge me $127.00 for labor to diagnose the issues with my vehicle!!! I have never felt so violated or ripped off. Do yourself a favor and steer clear away from this unscrupulous repair facility. The labor charge was for an hour, when clearly there no where near an hour of labor involved. I think it's a terrible practice to do business this way. There couldn't have been more then 30 minutes labor involved for this simple inspection. I will be reporting this shady operation to the better business bureau. Thanks again Key Auto Hospital for nothing. It seems actual work being done here isn't really necessary when you charge unsuspecting patrons $127.00 for literally nothing. The scum bags that run this rip off facility should be ashamed of their shady business practices. Anyone considering taking your vehicle here... do yourself and your wallet a favor and go elsewhere. One thing you can count on from Key Auto Hospital is reassurance your going to get ripped off. F.Y.I. I took my vehicle to an honest reputable repair facility and got the repairs I needed at $1,500 less the the quote I received from the con artists at Key Auto Hospital. DO NOT GO HERE! There is a reason no locals go here. They can only hope unsuspecting tourists end up here by accident. read more

I arrived from TN with my air conditioner not working. I took my car to Key Auto. They called and it was working after their diagnostic test. They could have charged me for the repair but Randy said they didn't do anything. If you're looking for an honest mechanic, you can trust these guys. read more

Ive been having work done at Key Auto in Perdido for years, They do a great job and they honestand trustworthy