As most have mentioned, out of control painfully long wait times. I don't think they could've fit…read moreanother person in that large waiting room with a shoehorn. The young lady that did my pretesting did not inspire confidence at all. I wondered if she was even out of high school yet. And her English was not very good. The doctor was in a hurry and I felt he was somewhat dismissive. So I can't say anything about this visit was good.

I had my exam and dilation but then I was not informed that my vision would be very blurry after…read morethe exam so I got in my car and was frightened and traumatized now that I had blurred vision creep up on me while I had to drive from Barrington to East Dundee and prayed while driving that I could see the blurs in front of me that were cars , the medians that were pale yellow blurs it really was a lousy thing to be let go like that . But now I am sure I am going to be told I should have had someone with me. That should have been communicated before the exam. After reading these reviews I am sorry to say Dr. K that I am going ot cancel my appointment for a fitting next week and look for another specialist. I have a thin connective tissue impairment and can easily tear so it is probably best to cancel.

Fantastic experience at this office on Tuesday. My primary care sent me over here because of sudden…read morevision changes. The whole team from the front desk people to the assistants who did preliminary testing (Gabby and Gabe) to Dr. Michael Andreoli were friendly, thorough, COVID aware and safe (lots of cleaning) and just plain competent. AND quick--I got right in. And the end result is that one day later I can see better then I have in months based on their diagnosis and following the after care instructions. I came here because they took my insurance and my eye doctor's office that I have had since I was 10 years old doesn't. Long story short--I think I found myself a new eye doctor. I go back for a followup in 3 weeks. They are thorough, friendly, efficient (on time!) and they care. Just wonderful.

I'm had my lasik surgery here 22 years ago. They are more expensive than other places but I knew…read morethey would take care of me. Was worth it. I can still drive without glasses and I used to not be able to see good enough to find my glasses. They did have to do a touch up with the eyes but that can be expected. When I came back for an appointment I was told all done you don't need to come back. I told the woman that they were going to do a touch up. Oh. Then she went ahead and remesured my eyes for that. That's what I was there for.

Thankful they take Medicaid, as it is difficult to survive these days, but I think they may only…read moreallow a limited amount of appointment slots or such for it, because you have to go through an entirely separate phone number and they act like you're inconveniencing them wanting to make appointments. Then wait months for anything-even if it's seemingly urgent. Or you have to call constantly and be on hold waiting. I am glad they finally added a callback feature-but it should be available sooner rather than having to wait on hold too long first. I just cannot figure out how you have to wait there several hours every single time before you are taken in for your actual appointment.

Outstanding experience with Dr. Daniel DeBartolo and his entire office. From the moment I walked…read morein, the staff was warm, attentive, and genuinely caring -- they truly go above and beyond to make you feel comfortable. Dr. DeBartolo is exceptional. He's incredibly knowledgeable and brings a rare level of passion to his work. I had a very rare optic aura migraine, and he approached it with genuine curiosity and almost childlike enthusiasm -- taking the time to explain everything clearly and making me feel both understood and reassured. It's not often you find a doctor who combines expertise, compassion, and that level of engagement. Highly recommend.

Always supportive of my issues, careful and efficient. I truly would recommend him! I think he is…read morewonderful.

Dr.Smith is great!!! My family has been in the care of Dr. Smith for more than 10 years. Excellent…read moreexperience every time. He has a great staff team!!! Thank you ladies!!! Belinda

I brought my five year old daughter here for an incoming kindergartners eye exam. I also had my…read moreeighteen month son in tow. We showed up on time to the appointment, maybe a few minutes early even. After checking in at the desk, the receptionist handed me a clipboard with a few pages of paperwork to fill out. This is all seemed standard and there was no one else in the waiting area. They have a few toys in the corner of the office, so the kids were busy playing while I tried to fill out the forms. Then this woman descends from the back all huffy and puffy and literally starts yelling at me for not having the forms completed. I was in shock, as she came in aggressive immediately and didn't even introduce herself. I told her I was working as quickly as I could, but I'd be happy to bring the forms back with me to complete if they need to start the exam now. I'm super calm. She yells AGAIN. "We can't do that, you better hurry or we won't be seeing you today. We're already SO behind and the doctor doesn't have time to wait on YOU." My hand literally starts shaking trying to finish up the paperwork and my son starts crying because the vibes are off. I feel like I can't even console him, because I'm rushing and my hand is still shaking. I finish the paperwork and check the time on my phone - it was 6 minutes past the appointment time, and again, there's not even another person in the waiting area. No one at the office told me to arrive extra early for paperwork before the exam time. The assistant brings us back to a cramped room and again is incredibly rude and snappy, demanding I sit down and my daughter sit on my lap. I explain that will be hard with my son who is now hysterical from her disrespectful tone. I ask if perhaps they have a booster, which seems like a normal request for an office that sees children and has toys in the waiting room. She then gets mad at ME for my daughter not being able to see well through the machine while on my lap (while I'm also trying to juggle my son on my other leg). Again, she gets all huffy "WELL THIS ISN'T GOING TO WORK!" After she left, the doctor came in to the exam room and was calm, patient and accommodating. He made my daughter feel safe and comfortable, but I was fighting through tears the rest of the exam in disbelief at the disrespect I had encountered from his assistant from the moment I walked in the door. I would never go back to this establishment with a child.

Today I was helped by a lady named Gabby... Who was extremely helpful... Not only was she solving…read morean issue related to scheduling texts..that I had with a previous staff member...she was very pleasant about making the changes to the appointment and understanding my concern... That being said... We have been with Rosin for over 15 years... And I guess because I have compared other eye care businesses who carry our insurance... Rosin is very expensive! The frames are grossly overpriced.. the Lab & Service can be very slow... And their policy of $50 if you cancel your appointment the day of where I believe each individual case should be looked at with discretion! The doctors are very friendly and professional...Hope you have good insurance...!

New to the area and we found out this eyecare takes our insurance. No confirmation when we booked…read morethe appointment after calling. Then a day before they told us there's a $50 cancellation fee but not even the website says this. When we came in we were poorly greeted by a blonde lady who was not welcoming. After we were told to wait we heard a girl in front say she wouldn't pretest us. She had short straight black hair and we only like the doctor not the staff so hopefully she leaves.

I think a lot of people that come here, do so for glasses. However, the main reason why I go here…read morehas to do with specialized doctors for Retina and Vitreous. Dr. Fenton is very good, very smart, and I trust him with my eyes. Bedside manner isn't perfect but good, and its his ability to diagnose and treat that matters. I found the techs good and the overall experience to be trustworthy. Bottom line, Dr. Fenton is amazing for vitreous and retina. The office and eyeglass area is fine, nothing really upsetting or anything. But I haven't used the place for eye glasses.

You don't need to go here, and probably shouldn't. For whatever reason you are considering the…read moreWheaton Eye Clinic, you can find a better practice to patronize. I developed a chalazion in the corner of my eye. The bump I have is not the nightmare you'll see if you do a Google search. In fact, most people tell me that they didn't notice it until I pointed it out. However, I am very familiar with my own face and noticed it right away. I went to my normal doctor to get it checked. She referred me to the Wheaton Eye Clinic. I went to schedule an appointment. If you are familiar with real estate prices in the western suburbs of Chicago, then you know which towns have expensive homes in their borders. The fact that Wheaton Eye Clinic has their locations in those towns is no accident. The leases or properties that the Clinic occupies must be correspondingly expensive. Based the recommendation of the Clinic, I made an appointment to see Dr. John Pak, who specializes in plastic and reconstructive surgery around the eyes. On the day of my appointment, I spent about 20 minutes completing paperwork and answering questions with a nurse-sort of person who wore scrubs. Then I met with Dr. Pak for ten minutes. He looked at the bump at the corner of my eye and told me it was caused by a clogged gland. I asked how to get rid of it. He explained that it's not dangerous or harmful, and that the only way to remove it was through surgery - which he did not recommend. He said that if we lanced and drained the bump, it would just return. Since there was no medical necessity to remove it, the surgery would be elective and not covered by insurance. He asked me if there was anything else - there wasn't - and he left the examining room. I walked up to the reception desk and asked if there was a co-pay or anything else for me to do. They said no and wished me a good day. Thirty days later, I received the bill - $186.97. I crapped my pants. That was more than twice as much as I get charged for a full blood workup when I see my medical doctor to get my cholesterol checked! But the most shocking part was the time/cost ratio. I don't think Dr. Pak charges by the minute, but if he does, an hour long visit would run over $1100. I called Wheaton Eye Clinic and asked about the charge. I explained that my insurance was not going to cover any of the costs. I asked whether the cost of the visit could be reduced since I received no treatment, no resolution of the issue and only had a 10 minute conversation with Dr. Pak. The billing representative put me on hold to go ask. When she came back, she informed me that the answer was no. This is what Dr. Pak charges. I asked my optometrist (NOT an eye doctor - no medical school...) about the bump when I had my annual eye exam a month or so later. He said, immediately, that it is a chalazion and was nothing to worry about. I said, if I did not have this appointment to update my prescription, how much would he charge me to diagnose the bump. He laughed and said he wouldn't charge anyone for that. He said that if it was in a worse location, or had a bad look to it, he would refer me to another doctor. But for what I had going on, charging me would be wrong. There are a number of possible explanations for why Dr. Pak and the Wheaton Eye Clinic charges $187 per 10 minutes to diagnose a harmless bump. One reason is that Dr. Pak is an arrogant professional who feels that he has earned the right to charge this fee after his investment in medical school. Another reason is that their real estate is expensive. The patients need to cover those costs, right? A third reason is that the Wheaton Eye Clinic is a status-driven practice. If you want to be able to say that you went there, you'll need to pay up. A Honda will carry your groceries home, but Mercedes does it with more status. Whatever floats your boat. At the end of the day, you're going pay more for services at Wheaton Eye Clinic. If you're doing it because you can - good for you. If you're not a wealthy, entitled person, then you don't need to go to the Wheaton Eye Clinic. They don't care about you - they care about money, status and reputation. They got my money. Now I 'm trying to help them with their status and reputation.

Excellent experience. I didn't really think I needed to visit an optometrist as I have 'good…read morevision' but was persuaded by my partner to go with her. Was able to get a quick check-up and it turns out I have astigmatism. There was no pressure but I was able to get a pair of glasses there to use when doing paperwork or reading for an extended period of time. I am so happy I did, as now I don't get headaches when sitting down to do paperwork for my business. Great experience, would recommend!

I have been visiting Frontier Family Vision for a few years now. I'm happy with the care I've been…read morereceiving from Dr.Rippel. He is extremely knowledgeable and takes time to talk with me about my eye health. The fees are reasonable. The front office staff is very helpful when ordering new frames or lenses.

What a wonderful experience! Owner is the sweetest person! Helped me find a specific frame i was…read morelooking for. Im very picky when it comes to my frames but found them here so quick i was shocked. Bought a gucci frame

Eunice (owner) is very fair about pricing with and without insurance, and her friendliness and…read moreexpertise make it a pleasure to get glasses. Not many places carry Silhouette frames (rimless) anymore, but Naperville Optical has a full selection, which is what brought me there in the first place about 8 years ago. They have been willing to, at no extra charge, customize the size and shape of my lenses. They have not tried to talk me into buying new frames when I have old frames (previously bought there) that I'd rather use. As an extremely picky glasses wearer, I have refused to even consider buying anywhere else since buying my first pair of glasses with them. They are very responsive and treat me like family. Really cannot say enough good about them!

Good doctor and nice staff. Prescribes kind of a lot of antibiotics, but is open to your feelings…read moreon alternate therapy. Has lots of services, including house calls, dietician consults, etc. Really great attitudes in the office.

Doctor Warkenthien is a great general practicioner to have. He's available 24/7 for advice. I love…read moreknowing I can rely on my doctor to be there for me when needed!