Dear Neighbor, A Maren/classic concierge employee Nicole Thomas accompanied a man, Adil Baich, who is not and has never been a resident, up to my floor and personally gave him access to my home via the Latch App "Maren Night" (please check your latch app history to see if you too have been victimized)- without my approval nor my knowledge. She, Nicole Thomas, claims the reason why she let him in was she recognized him & simply gave him access to my home since he gave her the name on my lease, but the name on my lease is not the name I go by ANYWHERE. She never checked his ID, nothing. All of this is on CCTV from Maren's own surveillance cameras. THEY ROBBED ME. Cash and cheap jewelry they must have thought was worth something. My then 5 year old son and I were not home at the time, but had we been, I'm absolutely certain much worse would have happened. I narrowly missed the intruders by mere minutes. MINUTES. I discovered last month (while attempting to pick up packages) that she, Nicole, still works the front desk at Maren. I was absolutely dumbfounded. She apologized for breaking into my apartment & then later laughed about breaking into my home and had the audacity to accuse me of harassment after I verbally admitted I couldn't accept her apology. (I captured all of this on video, mind you). I was mortified she still works here. Maren, a Kettler owned company, is refusing to take ANY responsibility, as is the concierge company Classic Concierge. I will be suing them for gross negligence in the near future as they refuse to reimburse me and change their protocols for all current and future residences. Please safeguard yourselves and your family, children & loved ones. DO NOT LEASE/RENEW YOUR LEASE HERE. I now sleep every night with my door barricaded. This is the most unsafe building I've ever lived in, despite their efforts to push the facade that it is indeed extremely secure. Please, if you do live here, demand changes to their 'safety' protocols, as they've clearly demonstrated, there are none set in place which safeguard tenants who live here. Demand better, demand more. Everyone deserves to be safe in their own homes, apartments, flat, condo or even a tent. EVERYONE. We pay a premium to live here. It is the last place I believed I would be robbed and have my safety compromised. Help me push for a change in protocol. My experience and voice are not enough. Maren nor any Maren employee/third party employed by Maren should give anyone access to our homes (who is not on our lease). Safeguard yourselves and demand that ID be checked, or a simple pin or password given in order to gain access to your apartment home. I am still absolutely terrified of basic living experiences & sounds in and near my home. I haven't had a proper night's sleep since September. If you don't live here or are considering renewing your lease, I recommend looking elsewhere. PLEASE look elsewhere- this experience has been a nightmare I've had to live with daily. Management has been horrific to deal with, but for any of the little things they've done to "help" I've been extremely grateful, even buying them a case of beer. This experience has quintessentially changed my personality and how I am as a human. How I act, how I think, how social I am, my sleep, my peace, etc. I shudder thinking whom else this has happened to or could happen to. read more

Meanwhile on Kettler premises: I am a resident at Avant apartments in Annandale, Virginia. I pay $1875 a month in rent for my nearly 1200 sq ft, two bedroom apartment. The buildings are old and are on what I believe is called a boiler system, therefore to turn the air on the heat must be turned off and vice versa. We all (residents) have complained numerous times since April that the process of turning the heat off and turning the air on should be started as the days are only getting warmer. The Avant issued a notice stating they have received these complaints and understand that April has seen "record breaking temperatures", however didn't foresee a rush on the process to have the Air Conditioning on prior to the legal deadline of May 15th. That was about two-three weeks ago. This weekend, the temperatures were in the 90's. We called to see if there was any changes to get the AC on quicker. There was not. As a result, I had to go get a hotel for the weekend, on the two hottest days as I have small children and a husband with high blood pressure and heart problems. I couldn't have them inside of a sweat box. On top of my $1875 rent, I had to spend $200 to go get a hotel locally to be comfortable. I had to leave my home to be comfortable. This is a constant for the Avant, being unresponsive and as inconvenient as possible to it's residents. I have been sent rude emails and am retaliated against constantly for speaking out against management for being so rude and not provide service and making my home just that, my home. Others don't have $200 they can go spend on a weekend at a hotel and are subjected to this type of treatment. This is an old building and I understand the processes and alleged deadlines, but management has acknowledged there is an issue but took no steps to address it and begin the process sooner than usual before we broke into 90 degrees. As usual, Avant Apartments (ran by Kettler Management) has proven that because they don't live here, it doesn't effect them, because they have AC down at the leasing office. Pleasing the people who pay your salaries and are your customer base clearly only applies when there are executives who do it. read more

My experience with Kettler's application process was extremely frustrating and disappointing. After submitting an application and paying the required fee, the screening process was never completed, yet the company refused to issue a refund once the application was effectively canceled. The process was further complicated by issues with their website. An apartment was initially presented as available, but by the time the applicant reached the final stages of the application, it suddenly showed as unavailable. This inconsistency created confusion and raised concerns about the reliability and accuracy of their system. Communication was also a significant problem. Kettler was very difficult to reach by phone, and obtaining clear or timely responses proved challenging. In addition, the applicant was asked to provide several documents that were not applicable to their situation, including items related to homeownership despite not owning their current residence. These requirements felt excessive and poorly tailored. Overall, the screening process appeared unnecessarily complicated and unreasonable--especially for an applicant with excellent credit, stable income, and a clean background. The experience felt disorganized, inconsistent, and lacking in transparency. Prospective applicants should proceed with caution. Avoid Kettler Management company and this property in particular if you are looking for an easy and responsive process at all costs!!! read more

Kettler does not care about its employees, so I'm not surprised there are so many negative reviews from residents. A known drug addict lives in the community where my daughter works and he has decided that terrorizing her is a good idea. He literally comes down to the lobby looking for her and stays away when he knows she's not working. Coincidence? This man has verbally abused my daughter on more than one occasion. One time he was so close to her face, that she was able to see food in his teeth and spit was flying all over her while he was yelling. He curses at her and calls her disgusting names. She has reported these incidents to her manager and her manager's manager. They told her to lock herself in her office...THE WALLS ARE GLASS!! They also told her that they spoke with him and he agreed to stop. HE HAS NOT STOPPED. What happens when this crackhead loser shows up with a gun? I work for a competing property management company and they would NEVER leave me to fend for myself if I felt threatened. This man does not treat the white women working at the property like this. He's rude to the older black woman that works there, and he's downright ABUSIVE toward my daughter. I reached out to Kettler corporate. This is so important to them that they sent me to VOICEMAIL!! Kettler is bottom of the barrel trash. I'd rather be homeless than to work for them or live in one of their communities. read more

I live in Avondale Overlook in Hyattsville Maryland and this place is horrible. Rats, mice, roaches and other infestations, loud neighbors that you report and they do nothing. Washing machines broken on multiple floors for a month and half that always break down, of course they blame the tenants but the machines are old, maintenance is horrible, especially this one Latino maintenance man that has a nasty attitude that spies on the tenants for management, withholds packages delivered to tenants, which is against the law. Frequent, the trash shoot is backed up to the top floors, which increase the infestation problems, the elevators always breaking down. The building smells, they blame the tenants for RATS and mice. They have hidden fees, and often jack peoples rent up with no explanation or warning. And for over $2000 a month for a two bedroom, we as the tenants deserve better. Even if I move, which I am as soon as I can find a place, I'm still going to find every tenant they've evicted to get their side and file a complaint with the court to file a class action suit. DO NOT MOVE HERE!! Everything that goes wrong in this building, they blame the tenants. And the leasing staff and maintenance is inept. read more

The people that work at Gramercy make you feel like they are doing a favor to you to let you live there even if you are paying more than 2000 dollars a month on a 1 bed apt, THEY ARE GARBAGE!!! THEY DO FAKE ADVERTISING SAYING THAT THEY ARE PET FRIENDLY WICH THEY ARE "NOT", I MOVED TO THE GRAMERCY AND THEY DECIDED TO CHANGE THEIR RULES OF A PARK THEY BUILT TO THEIR SUPOSED "PET FRIENDLY" COMPLEX AND NOW MY DOG IS NOT ALLOWED TO USE THE AREA ANYMORE BECAUSE THEY SAY IT WAS DAMAGING THE GRASS...I PAY 2140 A MONTH ON A 1 BED APT, MY DOG PAYS 50 DOLLARS TO LIVE HERE AND ALL THE OTHER DOGS PAYING PET FEES, AND THEY STILL DON'T HAVE ENOUGH MONEY TO FIX THE GRASS?!?!? ARE YOU SERIOUS?!? THAT'S RIDICULOUS, THESE PEOPLE ARE RIDICULOUS, I WAS WONDERING WHAT THEY ARE DOING WITH ALL THESE MONEY THEY MAKE FROM PET FEES AND I AM PRETTY SURE THEY ARE SAVING TO BUILD THE NEW BUILDING NEXT DOOR TO MILLENIUM. THEY ARE GARBAGE,THEY HAVE 0 KNOWLEDGE OF CUSTOMER SERVICE AND ZERO RESPECT WITH THE RESIDENTS, GET AWAY OF THESE PLACE PEOPLE, THEY DON'T DESERVE OUR MONEY!!!! read more

I was working as a temp community manager for magnolia pointed . I understood soon a permanent community manager like ve hired. Once she started I was hired as an assistant community manager waiting for negotiations between the temp agency and the regional to be completed. While waiting the temp maintenance man told me the new community manager had him buy her tequila while in the clock and showed me the bottle as he placed it on the desk she said thank you and he left the office I recorded the ordeal for my own safety. I called the regional multiple times and she would not answer or call back so I thanked her for the opportunity and left. She still never called instead she called the temp agency to tell them she no longer needed me even after I left and made them aware of the situation. I texted Liz a few weeks later to make her aware of the situation and also the VP with no return call. read more

I'm so grateful for the two maintenance guys from there management. THANK You to Cezar and Jorge from Kettle Management. Our Old Management left All of us with Maintenance Request that we're easy to fix but they don't fix anything. I have inspections due to slow and not moving maintenance requests from other management. They both came in and did everything in less than 35 mins. SMH. The other management took about an year to give oven and other things that fell apart. These two are awesome. Guys I know your from other locations I just want to say thank you soo much.. Ps I'm from Lotus Square in DC. Once was Bozzto managed. read more

I started working for Kettler in 2012 and loved the teams that I worked with and for! I left briefly for personal reasons, but returned as soon as I had the opportunity to work with my Kettler family again! No company is perfect. Every company has things they are working on, or need to improve on, but I can say without a doubt that Kettler Management actually makes the effort and follows through! They are always striving to provide great service for customers, but also for team members! It is a great place to work, to live, and to do business with! read more

Couldn't agree more with joseph...I will be glad once I move out! It's been almost 2 months and nobody had called or emailed back even though I've sent over 10+ emails with nothing. I've also called and no they have a call center, so even that we can't get through. When you walk into the office, you'll see why nobody answers the phone because the line is out the door. Just walk around and talk to 10+ other people, don't take my word, ask other people. read more

Watch out! Don't rent at any Kettler property, in hind sight if I had looked at any property managed by them I would have never gone! Emails are never responded to, nobody answers the phone and the only people that you can get through to is the call center! Still don't have AC after 4 weeks now too!!! And today the hot water went out too...how is this legal?? read more

These 5 stars go out to Paul the service manager at the Flats at Atlas. He has gone above and beyond to take care of us in our apartment, replacing our dish washer, washer and dryer, and mail keys and with such a positive attitude. He and the service team are the best, can't say enough good things! read more

I have had the pleasure of working for KETTLER for over 9 years. Under the leadership team I have been able to grow my career to heights I can only dream of! read more

The worst management company. Honestly stay away from any property they manage. Very unprofessional and rude.

Great place to work! I work in Fairfax and love the team that I work with on a daily basis.