Used this group for a few years externalizing and internalizing my sprinkler system. This past spring a guy comes out, says everything is fine, externalizes my sprinklers. Then a few months later, by happenchance, the guys digging in the neighborhood for fiber optic cable says they hit one of my irrigation lines, says they fixed it but to make sure my sprinkler system runs OK. I check that zone (zone 6) and nothing runs. So ok, I call Kettering Irrigation to see what's going on.
They send out the same guy who checked everything in the spring, tells me I just don't have zone 6. I tell him how does that make sense? I programmed everything myself and I have a zone 5 and a zone 7, why would I just program a random, nonfunctioning zone 6? He just shrugs his shoulders telling me that even when he checked things in the spring, he put a "?" on zone 6 noting that it didn't run. Okayyy..well why didn't he say anything then??
After about 10 min going back and forth and I'm quite puzzled, he offers to check the voltage of the zone. I also ask if we could run zone 6 and check the water meter to see if water is going somewhere, and lo and behold, the water meter is spinning. FINALLY the guy walks around to see whats going on and there is a HUGE leak in my back yard just pooling with water. He does the repair.
I then call the manager to ask that this repair be done free of charge because if this guy had actually done his job in the spring, he would've found this leak. Instead, he tried to argue with me that this zone didn't exist and I've gone MONTHS with a giant leak in my back yard, increasing my water bill and possibly damaging the foundation of my house if this had gone on for longer. So this manager calls the repair guy, who of course denies he ever put the "?" on this zone back in the spring and says he found the issue and fixed it. So instead of believing the customer (why would I just make this up??), the manager splits the middle, and gives me a discount on the repair, but still charges me over $100.
Needless to say, I've found a different irrigation company. read more