We took our car for a checkup on our Airbag lashing light. Laura who works the front desk was kind, responsive and quite helpful. We dropped the car early and got a call midday. The issue required a visit to the Mazda dealer as these guys were honest and open to the matter at AHND...WE APPRECIATE that. I highly recommend Ketchum Auto. read more

The best personalized service! And oil changes by appointment. They are serious about taking care of their customers.

Got a rock stuck in between my brake pad and rotor in the warm springs parking lot. Called Ketchum auto and they took care of it as soon as I could bring it in! Fast, convenient, and kind employees! read more

Came in with a tire issue and they could not have been more accommodating and helpful even with a packed schedule. They went above and beyond. Highly recommend read more

Ketchum Auto is always incredible to work with. Whenever I need to get one of my cars in quickly they accommodate me. Their service is fast, fare priced and always turns out great! Spence and the rest of the team are very friendly and responsive. read more

After taking my Honda Odyssey to at least three other mechanics (including the dealership where I live), these guys were the only ones that actually drove the vehicle to find out what was wrong with it. In two hours they figured out that I had a defective tire. This has been an issue for years, and I've spent more money than I am willing to admit chasing it. For a hundred bucks these guys solved it in two hours. And they're cool. read more

Staff are nice and friendly BUT: they do not know what they are doing! Brought my car in with an AX-15 manual transmission leak to evaluate! Told Mike "upfront" that the skid plate was installed with 7/16x20 (Fine Thread) bolts into the unibody frame and could easily be stripped if not carefull should they have to remove the plate. There was a nice gentleman/customer seated with a beautiful black lab/shepard mix having his Honda serviced while I informed Mike. They stripped two of the three bolt holes and just drove bigger bolts into the frame, no drill and tap, just drove the bolts in cross threaded, which barely held the 50 pound plate on. I know this for sure because I installed the three grade 8 ,7/16x20 myself weeks before. Those were not there when I got home. Could have lost this plate on highway injuring or killing someone. Second, I asked to have the transmission topped off before picking up, asked again to confirm at shop and Mike went out and confirmed that the transmission was full. Drove 3 miles to my daughter's house and checked-2 quarts low, AX-15 holds 3.7 quarts, just as I had brought it in after 800 mile trip. It did not leak 2 quarts in 3 miles! Trust is not what you should have when using this business!!!! Take care! This is why we are all hesitant to seek out a mechanic for our cars, we can only rely on ourselves to do it right. I was 800 miles from home and took the risk of trusting this shop in Ketchum. Big, big mistake on my part. I am 73 years old. I have overhauled, built, and repaired cars since auto shop in high school! Spent a few years servicing and maintaining Waukesha natural gas engines too, 1905 to 5108 cubic inches. I know what a mechanics' job is and needs to be. read more

My daughter was visiting friends in Sun Valley and slid into a snow bank. Her car had some front end damage, however she needed to drive back to Boise for classes the next day. I called from Texas and spoke to Spencer who quickly said to send her in and they would take a look to make sure she was safe to drive. What a blessing! They were kind, accommodating, honest and put us all at ease. Thank you Spencer's and Ketchum Automotive! read more

Looked at a noise on my Mazda CX-9 and determined it was from an earlier accident but inspected it for safety. Made it back to Seattle with no issues. read more

Went in as a walk-in, got help right away on my oil change. Great, fast service. Thank you, Spencer!

Great service, Spencer was so kind and helped me with my broken tail light. Definitely my auto shop in SV.

Way over priced but that was expected. Easy fast service, nice people, helpful in a pinch

This place was great. We called around town and they are the only place in Ketchum that repairs tires. Spencer was super helpful and kind. They couldn't fix our flat tire because the hole was too big. But they were friendly and tried anyways. We are just passing through but would definitely come back! Thanks Spencer! read more

My A/C went out just in time for the heat wave this week, and Spencer (once again!) got me in quickly. I've been to KA a few times now and find them to be consistently friendly, honest, and very communicative about the work done and pricing, which I've always been happy with. This has become my 'go to' shop, and I couldn't recommend them more! read more

Spencer at Ketchum auto was quick to respond to my questions and make room in the schedule to evaluate my car. They are fast and honest and very good at what they do! I have been coming to the sale place for 23 years and the level of quality, responsiveness and thoroughness has remained consistent. They are very customer service oriented. Thank you! read more

Patched my tire in 10 minutes and didn't have to wait at all. And the final result was super cheap anyway. Very easy to work with since i came in without any reservation but it wasn't a problem at all. read more

Excellent service and my flat tire was fixed the same day I called. I definitely will be coming back! Thank you!

The water pump in our Suburban, went out in Sun Valley at 5:30pm on Tuesday night, this shop, Ketchum Auto, found a water pump at the parts house that was closed, and had the new pump installed and ready to hit the road by 6:30pm. The men in in this shop did a great job getting us back on the road. read more

Ketchum Automotive - Auto Repair Near Me - Ketchum, Idaho

Fast. Fair. Good attitude. I don't understand these negative reviews. They are often very busy and just be patient. read more

Ketchum Automotive - Thank you ketchum auto - Auto Repair Near Me - Ketchum, Idaho

My 2015 Subaru Outback check engine light came on just as I was driving into town. Flashing X-mode and cruise control as well. Quick internet search suggested it could be a couple of minor issues (loose gas cap, O2 sensor issues). But of course you never know, so I took it to Ketchum Automotive. Mike agreed to take a quick look at it and check out the codes to see what was going on. 2 hours later I was good to go as Mike uncovered the cause of the code (loose gas cap). It's really great to find an honest auto-repair guy. There area so many opportunities to take advantage of the uninformed. Based on my experience, Ketchum Automotive passed the honesty test. read more

Brought in my jeep to put on the snow tires and get an oil change. When I return to pick up the vehicle at the designated time they told me they accidentally confused mine with another vehicle. I had to leave it overnight and pick it up the next day. I was deeply disturbed that not one employee wore masks in the midst of a raging local pandemic. This included the guy who took my order in the tiny waiting room. I'm a local, but this was the last time I'll be using this shop. read more

Always there when I need them and provide great and honest advice. Use them for our Toyota Tundra and Chevy Tahoe read more

I brought this car in for spark plugs to be changed. After that the car was skipping at low idle and I brought it back in with an appointment. When I arrived for the appointment I was told I didn't have an appointment until next week. This is despite the fact that I had stopped in two days earlier and they said I needed to wait for my appointment today. So basically it felt like they were busy and blowing me off. So I just asked if he could answer a couple questions such as .... would driving the car with this problem hurt the engine? Also could this skipping be associated with the spark plug change completed a couple of weeks ago? He said yes it could if they previously installed a bad spark plug but did not have time to look at it. He went back and forth about whether driving the car could cause irreparable damage to the engine. So we got no information of value. And we are feeling abandoned on this matter. Going to go somewhere else. read more

Such a disappointment and frustration. Left my Ford Focus for what they said was thermostat repair. They ultimately deemed it needed a water pump as well(which I did not know about until I picked it up...no one called to tell me of the additional repair need...but ok..it needed it). It was there for one week. $550. On pick up the car battery was dead.... They handed me a portable jump to go jump it myself. I drove literally one block down Main Street, the car died and then proceeded to spill fluid everywhere. I walked back and told Mike the issue and that the car was parked on the street and could they go get it. I did not have the ability to jump it myself. (As it was dead again) Mike agreed. Day 2, of course they don't answer phone so I politely go back in and ask them to bring the car in they said they were on it. They were going to " get on someone" for this. Spoke to Mike. Day 3, the car now has an impound notice. I take the impound notice to them and again, Mike said he'd get it. It's now Saturday, the place is closed for the weekend, and the car is still on the street. They have my keys. I understand being busy, and one off failed repairs, but charging someone for either a failed repair or non repair and abandoning the vehicle and no apparent alternatives is just poor work and business. So disappointed in this. Unbelievable failure and hassle. read more

Please don't support this business. I took my wife's car in because her gas gauge didn't work. It took them 4 weeks to replace a sensor, I was given 3 different excuses each week. After the repair we noticed a gas smell every time we refuled. We took the car back told them our problem, they said they couldn't find anything wrong. Took our car to another shop they found the problem. A seal had been improperly reassemble and was somehow dirty with other rocks and debris. They were extremely professional and told me without disrespecting another Mechanics work this is what was the problem. What if this caused a fire I have a 6 year old who rides right on top of the gas tank in the back seat. read more

I limped into town on my broken down 2011 Harley Street Bob and passerby recommended Ketchum Automotive even though they didn't advertise motorcycle repairs. While the owner didn't make any promises that he could fix my bike, he said I could bring it in and he would have a look. My shift linkage had come loose from the transmission and he was able to get it reconnected. Great job. Highly recommend. read more

The only reason this place is still in business is because of the convenience factor in our small town. I have never had a worse experience anywhere than going here. The man in charge lied to me on multiple occasions and then kept lying knowing he didn't know how to fix my car. They didn't even do an air filter change correctly. The owner of this business is no longer present for the day to day and has someone named Spencer in charge of things. Spencer is down right the worst. I went to Ketchum auto with my mother and stepfather and the mechanic there had a hard time diagnosing the problem with my vehicle. This should have been my first red flag. Upon further inspection they told my stepfather that I needed to replace one of my boot axels because there was a leak and that would fix the rattling noise my car was making. I had them replace it and when I went to pick up my vehicle I asked "is the rattling noise gone". He said "no it's not we just replaced the axel boot because that was messed up I don't know why your car is rattling it's probably one of the shocks". First of all needing 1 new shock couldn't cause a car to rattle. Anyone who knows anything about cars would know this. After receiving a $600 bill I was confused that the reason I brought my car in wasn't handled. Spencer then accused my whole family of "hearing him wrong" and saying he never said he could fix the rattling noise, but if I wanted them to replace the shocks it might make it stop. He then started accusing me of making up everything he had told me in our prior meeting. When I got upset he tried telling me he only offered to fix the boot axel because he's a good person??? It was the most confusing experience of my life and an absolute waste of time and money. He ended up raising his voice at me in front of a child in the shop at the time and proceeding to talk very poorly about the owner of the shop and his personal relationships. I don't understand how this person is in a position of authority it's actually sad for Ketchum Auto. My car was finished for a day and a half without them calling me to tell me to pick it up. I had to call them and Spencer told me "I figured you knew it would be finished." What in the world?????? Whatever you do, DO NOT GO HERE. They will lie to you and rip you off.. read more

My Jeep Wrangler had engine code 2302. Cylinder #1 miss-fire sub-code. They had coil and plug within 45 minutes. Tech notice engine cover was worn and rattling off of coil #1. They had an old engine in the shop and gave it to me for free. read more

Referred here from River Run Automotive to fix a broken wiper fluid line. The guys at the shop were incredibly helpful, fixing it the same morning. Friendly, knowledgable, fixed it fast, fixed it well, and charged a very reasonable price. We were out in the backcountry for snow play in no time. A great experience. read more

I had an issue with my tire. I stopped in off the street without an appointment. They were incredibly kind and fixed my tire within 15 minutes for an incredibly reasonable price. I had a fantastic experience and can't thank them enough for helping me drive safely. read more

I was SOL when my 1957 Mercury Montclair stopped running in an area where I had no cell coverage. (Fortunately the old gal puttered out right outside this mechanic shop!) I admire old cars but really appreciate the aesthetics more than their engines, so I had no idea why Bella started but kept dying on me... Layke was beyond helpful! He left his post at the shop to listen to the old girl's problems and helped diagnose her. (Bella seems to have a slightly neglectful owner... as it appears too much time had passed between joyrides!) He got her running smoothly in no time and even drove behind me to make sure I got home safely. Top notch. I am very appreciative of the kindness shown to me by this automotive shop and its staff. And I am so grateful to have gotten home safely! Thank you for your wonderful care and generosity! read more

Ketchum Automotive - Bella the 1957 Mercury Montclair that Layke helped in a moment of need! - Auto Repair Near Me - Ketchum, Idaho

Outstanding work and a refreshing honest approach to getting your car cared for. We use these guys for our cars and strongly recommend them for their work and integrity. You will not go wrong if you choose them. read more

I've been a customer for almost 20 years now. Family owned and operated, they are honest and do the work right the first time. Won't try and sell you on something you don't need. Not the cheapest place out there, but you get what you pay for, and with cars, you don't want to mess around. Scott Ketchum (owner) and Tony (mechanic) have been working on my cars since day one. Nice to go to a place where they know your name and your family. I've referred a ton of people over the years and they have done the same. If you want peace of mind, Ketuchum Automotive is the place! read more

These guys were great! I am on a road trip with the family, got a flat, and pulled into this place 30 mins before they closed on Friday. They stopped what they were doing and patched my flat right away. They helped get the tire back on the car, and I was out of there in about 35 mins. They charged a very reasonable price too! read more

Didn't fix my car for the reasons I brought it in - gave it back unsafe and overcharged. Clearly they have created a great name for themselves in this tight community - screwing over locals great idea guys. read more

They really screwed me, and made it worse by repeatedly lying about it. The lying was frankly bizarre as the damage was done and it wouldn't have changed anything. Guy's name is Mike, so be extra careful if you interact with him at this business. And to be clear I resent having to give a bad review and call someone out but that's how bad my experience was. read more

We've worked with Ketchum for years, recommended by a dear friend who brought her car here for decades. They're a family business, and we feel like they're family to us. Honest, efficient, respectful, humorous! I highly recommend this fine group of human beings and their stellar business. read more

I trust Ketchum Auto with everything & anything that could go wrong with a vehicle. Family owned and operated, simply the most honest, legit biz anywhere. 100% trustworthy, reliable, fairly priced, hard working mechanics,...I'd never go anywhere else. read more

Ketchum Auto get's an A+ in Auto Repair, Price, Integrity of Service, and Customer Service. My experience has been one that includes feeling very satisfied; because the people that work at Ketchum Auto take the time to explain in terms I understand about issues with my vehicle. No unnecessary repairs are made. I am very grateful to Ketchum Auto for working hard to make my vehicle safe!!!!! read more

Thank you so much to Tom at Ketchum Auto who, on his day off, sourced and replaced an alternator for our Subaru Impreza. Without his help, we would have been stuck without a vehicle or way to get home to Salt Lake. Highly recommend, thanks again for your great service! read more