Not in a hurry? Don't worry, neither are they. Forever to check in. Smells like a college dorm in here. Puff puff pass out. Once you get going though it's a pretty smooth process and the staff in the back are caring and efficient. Bahamas is so much faster, albeit way more cramped and crowded. read more

Very frustrating when you make an appointment and then are told that it's going to be a minimum of 2 hr wait because the X-ray tech is behind. read more

Thank you Theresa at Kern Radiology for being a one Polk wonder. I'm normally the numerous Polk nightmare. Knowing I have labs or iv shoots my anxiety through the roof but not today. Your good girl. And I hope you get a new vital machine. And to the rest of Kern Rad thank you for your kindness and professionalism. Very much appreciated during my time there. read more

HIRE PEOPLE WHO FREAKING SPEAK ENGLISH! I hate making appointments for this place it'd be better with better English speaking people! The phone people and company people are so incompetent read more

My favorite imaging place in town. Always clean. But it's the people there that make it. Stephanie at the front desk is beyond a pleasure to work with and converse with. Today my techs Darlene and Amanda were angels. I had a panic attack starting the MRI and they took their time to assure I was comfortable and were so caring-I was a mess lol. Please know this was appreciated 100% !! Upon leaving I ran into the branch manager and even she was a joy. Keep it up everybody, what and how you do it DOES make a difference read more

My daughter had an MRI scheduled at the Stockdale location. the front office staff was very accommodating for her needs. Anna and Stephanie at the front desk went above and beyond to help us with records and made the experience quick and easy. 10/10 read more

Extremely unreliable. Staff. And machines are always broken My wife took time off to get a bone density test. And the lady in the front offit's older. I was gonna call you to postpone your appointment. Their machines never work. read more

My appointment was for 9330 Stockdale Hwy and without notice or regard for my situation my appointment was moved to Brimhall Rd which is further out to a new creation of a women's center! Very unprofessional and then the nerve to not answer why I was moved without my consent was insulting at best saying it was cancelled in their system for Stockdale hwy and then erased why!!!! Stop the abuse of elderly and women's rights!!! I will further sent this complaint to the medical association, media and senators! I see men here for treatment as well but the door says "women's center". So disrespectful and unprofessional!!!!!! read more

Getting as appointment there is very difficult, but the people working there are very kind and professional.

I waited over 2 weeks for an appointment and a day before my appointment they call to reschedule they don't value your clients and they keep rescheduling looking for different place to do my X-rays read more

Went with my husband to the stockdale location. Was not impressed at all. It was dirty, and smelled wierd. Front staff is unfriendly and has no sense of urgency to check people in at all! There is not enough seating and if you have to use the bathroom you will have to ask for a key because they keep them locked. Note: this is not a place where homeless or transients loiter so that can't be a reason bathrooms are not initially accessable. read more

I had a very unfortunate and unprofessional experience with staff at Kern Radiology scheduling and then with the in house Kern Radiology Staff member they transferred me to. I received a message stating that Kern Rad had canceled a time sensitive ultrasound appointment, due to not receiving insurance approval. This call was received less than 24 hours prior to my appointment, although I had booked the appointment 5 weeks prior. I immediately called back and explained that I had received a paper copy via mail that my insurance had approved this appointment. The scheduling dept rep, Orian, told me that either way, the appointment had already been canceled and I would have to schedule a new appt. I explained this was a time sensitive test, and he stated there was no way I could go to my appt, as it had already been canceled/"given away". I asked to speak with someone in the office. I was transferred to Genesis, and she also confirmed that there was nothing I could do, and that it did not matter that I received approval via mail-Kern Rad did not receive this-therefore my appointment was given away. I asked if I could call my doctor and insurance company to get this resolved, and still keep my time sensitive appt. She again said no, that I no longer had an appointment. I explained that I was very disappointed and that I did not consent to this cancellation. I explained that it took me 5 weeks to book this appointment from the day I called to schedule it. Still, Kern Rad displayed no empathy towards the situation. I asked when the soonest appointment they could book for me could be (this appointment should happen during a specific time during pregnancy), and she stated that they could be me a month from that day...which would be outside of the anatomy scan ultrasound window. Kern Radiology needs to better train staff, and focus on professionalism and empathy while speaking to customers on the phone. read more

I am so disappointed with Kern Radiology. I have been waiting for results and nothing. All I get is the run around of when my sons results will be ready. I was initially told that they were ready for pick up, when we get there, we come to find out they have yet to be looked at. The scheduling department is horrible, I absolutely hate it. I can't understand what they are telling me, and my concerns get lost in translation. I will say the care my son received was good. But other than that, it has been a complete headache to deal with Kern Radiology. read more

Came to get an ultrasound with my girlfriend and they said the baby was small so they opted a transvaginal ultrasound. Appointment was at 9:15am and we saw the ultrasound tech around 9:50am. They took my girlfriend in and finally called me to go look at the baby. I was in there for a good 5 minutes and she took tons of pictures. The ultrasound tech took the device out and we left on our way. My girlfriend and i went home and she began feeling discomfort. She checked and the ultrasound tech removed the device but left the plastic inside of her. I would call around before coming here. read more

This was the fastest mammogram appointment I've ever had. I was in the waiting room for about 10 minutes. I was called back and given a digital locker and clean room to dress down into the gown . The entire appointment took maybe 30 minutes, and they explained every step along the way. I can check my results online with a code, without having to wait for my next DRs appointment. read more

This facility is very clean. Wow. I had a Ct and an MRI and all involved were kind, gentle and efficient. In and out in 45 minutes total I left my glasses in there and didn't realize until I got in my car and started to drive away. If they were not Dolce and Gabbana, I would've just left them and not worried about it. I walked back in in the kind seller at the front desk said are you here for your glasses? I said, "Are they purple Dolce and Gabbana?" And we both laughed. read more

Kern Radiology - This facility is very clean. Wow. - Diagnostic Imaging Near Me - Bakersfield, California

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They don't upload the authorizations timely. Last year I made an appointment and they turned me away because they supposedly didn't have the authorization. I had to make another appointment, (I had a broken bone!) come to find out the authorization had been approved. Well, I had an injury and made an appointment for a week after Dr visit due to waiting on the authorization so that I didn't get turned away again. I called my insurance the day before appointment and was told they authorized it on the same day they received it due to it being urgent but kern radiology said they hadn't received it but then they found it , they said it had been uploaded 5 days after the date it was authorized--my Drs office faxed it to them on the same day because it was urgent! So, why aren't they on top of their game? If it's urgent they should treat it as such, right? read more

I am super picky about where I get my mammogram. I went here last year and was treated nicely. They are good about sticking to the appointment times and took me back quickly. The lady that did it was very nice and did a good job. It only took less than a week to get my results back in the mail. I could have signed on and gotten them sooner but I waited for the mail. They were professional and I appreciate how I was treated. Ladies I can highly recommend this location for a mammogram. read more

They have canceled my appointment for a pet scan 4 times. I wait months for the scan only for them to cancel and reschedule for a month or two later. They don't even care that you are getting the scan because you have cancer and your doctor needs this test to decide how to proceed with your treatment. They are waiting until you don't even have a chance to recover from the cancer and will just die because they just kept putting your appointment off until it was to late for the treatments to be of any help. I'm giving them 1star but haven't even had my appointment yet and won't for another month and that's if they don't cancel and reschedule for another month or two. read more

When I walked in I noticed how pretty and clean the facility was. Front desk lady was very kind and helpful. I was taken to the back to change and given a locker to place my stuff. I was given a clean gown and waited no more than five minutes to be called back for my mammogram. Donella was very kind and informative making me feel relaxed. I hope I don't need anything more but I'm very happy with this facility. read more

Who the heck ever wants to go to a Radiology place to do some long a** testing? I know I never do. It's uncomfortable and who looks forward to MRI's? I've had quite a few MRI's and I still have a slight anxiety from entering into that MRI machine. I always feel like I can't breathe and I'm gonna get trapped inside. Thankfully each time I have come to Kern Radiology the staff has always been very friendly and understanding. I read a few of the other reviews and thankfully I have not experienced what the other patient's have experienced. I have been lucky enough to have a pleasant experience each time I have visited. I have had MRI's and ultrasounds here and every single time I have come for myself or for a family member the visits were lengthy. It's not like a regular doctor's office, you're actually going thru machines or tests, so it's going to be lengthy. My advise to you is to ask ahead of time to prepare yourself on the wait time, the amount of time they will take and if you need to reschedule because you should expect to be there for more than an hour. The only complaint I have at all the Kern Radiology's is the damn tv. Who the heck wants to repeatedly watch a bird flying for 2hrs? I'm just saying. I know they are trying to keep a serene/comforting atmosphere, but really? If you can stay awake watching that tv screen for 2hrs, then you are my hero and you deserve a round of applause. I think they should put the news on or something. Chairs are pretty much the same as any doctor's office/clinic. Don't expect it to be a comfortable seat for 2hrs. The office is located near Millennium Surgery Center on Stockdale Hwy and there's signs outside, so you can't miss it. read more

Kern Radiology - Lobby area - Diagnostic Imaging Near Me - Bakersfield, California

I have always went to Kern Radiology for all my mammograms since its opening in Bakersfield. But when I called for my annual appointment I was not greeted by a local answering service but was routed to a call center. The person answering had broken english and was extremely rude. The background noise made it impossible to hear the operator. I asked if she was in Bakersfield or the United States, she said no we are a call center outside the states........I told her I was having a hard time hearing her, she said the call center had hundreds of operators and was sorry. When I went into Bahama's location, I told the receptionist about my experience trying to book an appointment. She said that the booking department was always local and was on the second floor of that location. But to save money the owners moved the process to an overseas operation. WTH! I feel so sorry for these local employees. The facilitys are over booked, ran down and its not the employees fault. I decided to move my business to Quest Imaging. Such a shame how Kern Radiology started out with local physicians opening a company to help to Bakersfield community, and now it has been sold and has been ran into ground. Very sad. read more

I chose this location online because I remember not many people waiting like other locations. I found out why. incompetence all over that place. No did things right from admin to technician. Technician has years of experience but is the only one that didn't do a certain step in my type of appointment. I got there 10 minutes earlier than they asked me. I got grilled about fasting and when I said I had previously called them and verified that I didn't need to fast I was treated like a liar. Fasting is actually worse for the process but again incompetenc. I waited an hour to finally get called after my appointment time and after complaining about waiting so long. In the waiting room they play on the TV old news reports from during Covid in 2020. Why? while waiting I saw the clerk having so much difficulty in scheduling that the other clerks kept trying to help. Long waiting times and incompetence. Stay away from this place. read more

I had an MRI of my lower back completed 2/9/22 and had to pay a $425.00 copay as they told me my deductible had not been met. Then after reviewing my insurance statement in March my insurance had also paid the same $425.00. I contacted my insurance and they contacted Kern Radiology and indeed they had over charged me! So now I have been dealing with the billing department for 3 months trying to get my $425.00 back. They keep telling me the check should be in the mail in the next 7 to 10 day's? for the last 90 day's the same answer. I keep calling and keep getting the same response check in the mail 7 to 10 day's!!! Next step in small claims case just to get my $425.00 back they have owed me for over 6 months.... What a way to run a business read more

Customer Service is at an all time low here at Kern Radiology . This is the third time I've tried to be seen for my diagnostic mammogram and ultra sound and had issues every time. Apparently they changed the time it f my appointment without notifying me of the appointment change and this was at the 1818 truxton avenue location or 1817 truxton??!!. I get to that location today and there's a note on the door to go to the other Kern building at 1817 for my type of testing. Nobody told me that but there was a crappy little posted sign up sayin go to the other location, I guess they didn't want people coming inside there office so they left us a note politely on the door. Not professional at all. This has been way to difficult to get my breast diagnostic testing done. The first appointment was on August 18 and they canceled it. No phone call, I got a notification on my phone that it was cancelled. So I called them and said I got the notification and needed to make another appointment. So appointment 2, a month later , I show up and they said they didn't have a diagnostic technician for ultrasound at that location , so again my appointment cancelled and turned away, . Appointment Number 3 rescheduled to October 18th at 1:30, so I go to Truxton and Radiology at 1818 16th St. Because that was the address I was given on my paperwork appointment was at 1:30 and I was early. The lady didn't even look at me and looked like she was looking at her computer screen the entire time but Apparently your appointment was at 12:30, I told her no, I got the notification and when i did I uploaded it to my calendar and I typed nothing in, all the info populated the time and address, so someone certainLy changed the appointment time to an hour prior and I missed it but I wasn't ever told it was changed. The other problem is the lady was rude still looking at her screen saying your phone must be wrong. I said I got a notification on text to add the appointment to my calendar, in which I added it. So it was not a typing mistake. It uploaded when I got the appointment verification. She ensured me it was my phone And refused to have me seen. She said the only thing she can do is give me another appointment. Then the lady also said I had to pay for a copay or deductible and said they won't see me until I pay the $280 deductible. I again explain that I have no copay or deductibles, she said I see nothing on the notes and it says you have co-insurance and your insurance only pays half. I said what the heck is that, I have 100% coverage for this. She said nope 50% and you have co insurance. she was so smirkingly rude rude rude..... I then explained to her that this issue was cleared up prior to my first appointment and I have verified this with the insurance, gem care and Kern radiology. We cleared this up on a conference call with Kern radiology along with blue shield, gemcare and a manager from gemcare who all verified I have no deductible or copay. I explained I have reference numbers and everyone's name who dealt with this. After she was extremely wrong and rude and I asked her to look again then she found the case notes clearing everything up but they weren't carried over from the last two cancelled appointments to reference that there wasn't anything due. So three times I have dealt with the co pay, deductible issue. This place needs an overhaul of staff and the facility needs to be cleaned badly. It stunk in that office and was dirty like grossly dirty. I wish to god I could go somewhere else. This is a waist of my time. It's sucks to go to these horrible diagnostic mammograms it's so stressful and they just add to it causing problems that aren't necessary . I feel they could care less about patients it's all about money, patient volume and the reception staff are so rude and they act like your a burden. I wonder if they have had a cancer scare ever? Wonder if this is how they would want to be treated. I'm so frustrated and I have to wait another entire month because it's a diagnostics and they are booked out till then. This is not my fault and Kern radiology shame on you and your staffs poor customer service and they have no empathy. It's not like I came in for a fun time. I'm appalled at the level of professionalism the staff have. They should be thanking their lucky stars they have jobs and should be respectful and kind dealing with customers and their illnesses and have some damn compassion and better service. It's been hours and I was promised a manager would call me but that never happened either. read more

Outstanding!!!! Angelina in the front office, along with the rest of the office staff and the technicians, provided excellent service and care. I accompanied a loved one who needed a chaperone and the staff was incredibly helpful and patient. Each patient was treated with dignity, respect and professionalism. We've been to MANY medical offices and this place ranks at the very top in providing courteous, attentive care. read more

Came to the KR on Stockdale Hwy after first going to the one on Morning Dr. 2 weeks earlier (my doctor sent them wrong order and I had to be rescheduled). I also went to the wrong lab (9330 instead of 9900 Stockdale). Nevertheless, my scan was completed by a couple of nice techs, and I didn't wait very long. I showed up for my 5:00p appointment at 4:50, and was taken back at 5:10. I walked out of the building at 5:40p. The only reason I'm taking a star off was the very inconvenient reservation process over the phone. I wanted to make sure that my appointment would be with the correct orders, and I got a person that sounded very new/bothered, and when I tried to be transferred to someone else, I was put on hold for 20 minutes. I finally hung up and they took care of it at the location the day of my scan. read more

This is got to be the worst place ever. I was scheduled for an ultrasound and then they take me into a mammogram which is not what It was supposed to be. The first time I was brought here they didn't know my name and they had the wrong chart so I didn't know what procedure they were going to do to me and they didn't know either. The second time I was here they canceled the whole day because there was a power outage for about two hours but of course the doctors wanted to go home. So you're basically waiting for three months for the ultrasound and they can't get it together I guess I will die of cancer. Oh well! What a waste of my morning. Because not to mention the fact that they were a whole hour late. read more

I have been to this location a few times. It's clean and nice in reception area. Girl at front desk is always nice. I would recommend this location. I wrote that review while I was there and I am a little disappointed that they were running so far behind. My appointment was for 1:30 I got there at 1230 hoping they could take me earlier so I. Hold be home to get my son from school. They took me back at 1:30 but they had two people ahead of me to get Iv's and to get CT scans. So there was no way I would be home in time. The nice lady waiting for over an hour let me go ahead of her. They usually aren't this behind. We will see what happens next time read more

Husband was sent for a biopsy that his regular doctor can't do. Further treatment hinges on the results of this biopsy. He showed up, and they wouldn't do it because he hasn't fasted, but they never told him to fast. Nice nurse told husband that what happened isn't uncommon, that they have a lot of turnover. I could do better than this. read more

Billing issues, we have 2 medical insurances, they do not know how to bill secondary insurance. Appwas 12/12/23​, now they're getting ready to send me to collections. They said primary did not paid and secondary applied to deductible. I looked at my explanation and benefits primary applied deductible and secondary was asking for primary ins response, i have call and left messages in April, July, September and December no calls where ever returned now i finally got a biller and they told me a whole different story, first they said they bill our new ins that was effective Nov 2024, then thay ins that applied deductible wouldn't paid paid because we couldn't be found in their policy, ask for supervisor he was so lost as well, I call my ins and got the information when I call kern radiology back and ask for supervisor to tell him what my ins said, he was like that's not what we have from ins company when i ask to see what he has he told me no he cant do that he said he would have someone call ins company and he will call me back, when he did call me back he told me you know since is the holidays ins company is not answering i told yes they are i just call them before i call you, i had to give him all the information my ins gave me since they can't do it. I ask if him or his staff knew how to to their job, told me i was wrong, and that i was very sarcastic, i said no im not being sarcastic im frustrated and basically doing their job. As of right now balance is pending and i have ask for them to put a stop on collections. This is very unprofessional billing department. read more

If i could give a minus I would. The scheduling department is completely ridiculous. I have tried to schedule my mother for a cervical MRI for 6 weeks. They have the dr. info.. I have given them ALL the details 6 times . They are outsourced scheduling. They do not understand english. They have to have ALL her health details everytime which takes 45 minutes. You cannot get an appt unless it is 8 am or 8-10 pm which doesn't work if you are 88. Never again. I love Kern Radiology when you get to the office but I will not deal with this customer service. read more

The reception staff is extremely rude. There were four at the front desk when I walked in. Not one of them acknowledged any of us standing in line. Several of us stood in line for over 10 minutes. When she finally yelled next in line she asked for my referral which was supposed to be sent from my Doctor, she stated I was supposed to walk it in. I explained that I did not receive one from my Doctor and asked if she could call over and have them send it. She said it takes to long to call. I then said just cancel my appointment . I did the pre op for the test and wasted 30 minutes of my time for absolutely nothing. Crazy how this place stays in business with such poor customer service. I called my Doctors office today, was transferred immediately to the back office to have my referral sent to Quest. It took a whole two minutes!! Very rude and lazy staff at Kern Radiology. Horrible customer service!! read more

I had an exam done back on 4/12 and the report has not been completed about a month later, I went to the doctor on Thusday , May 1st. and I had to request the day off at work to get the results and to my surprise the doctor had no report and no diagnosis for me. it was a complete waste of my time and his time since all I did was waste my time at the reception and later at the room only to be told to reschedule and contact them to request the report to be done. I find this highly disturbing since it is an important procedure and it looks like someone is not doing his/her job and just ignored the report. i went to the office to let them know about his situation and two days later, this report is still not done. none the less, I am very upset about this situation. read more

This place sucks. you can wait till hell freezes over waiting for them ,and they are rude too. read more

I recently had MRI at Kern radiology they were very professional and very kind from the front office to the back technician thank you Kern radiology for your special care you guys are number one in my book. read more

Fast and friendly service. I came in to pick up a report and was greeted and helped right away. The office was clean and nice. read more

There have been several times Kern radiology has made scheduling errors and they refuse to take responsibility. They're not accommodating when the mistake has been made and instead blame it on the "scheduling department" instead of fixing the flaw. Even with multiple proof of confirmations for the appointment time I made. read more

Their billing department is extremely unresponsive. I've spent nearly an hour just trying to make a payment with no success.

Wow, as in, you have to be nuts to go here! Horrible receptionist, zero people skills. Furthermore, their website says they do walk-ins no appointments needed for X-rays and close at 5:30. The reality is the technician will leave at "four-ish, or three-ish" (her words!) depending if people come in. Well, I came in at 4:50 (four-ish!) and was not told a time that the tech would be in so I could get off work to get an image done. Then, the customer rep hung up on me when I told them this place doesn't follow their own policies! Absurd! Kern Rad employs middle school brats. read more