DO NOT USE!!! VERY UNPROFESSIONAL!! I locked my keys in my…read morecar at the Pilot station, right across the street from their yard outside of Madera. I called, the dispatcher, said she'd need to get a quote from her supervisor, then call me back. She called 10 minutes later with a quote for $195, sent me the invoice, and said she'd dispatch a driver. I paid the invoice, and did not hear back for almost 30 minutes. I called her back, she said the driver was on his way to pick up the lockout kit from their yard - across the street from the Pilot. Ten minutes later I get a call from their driver, he asked the year/make/model of my car, and said he'd be there in 10-15 minutes. Another 30 minutes goes by and I receive a call from their dispatch and she tells me her driver said he wouldn't be able to unlock my car because of the key fob being in the car - I told her this was the 2nd time I have done this, and it wasn't an issue last time. She once again said they couldn't do it, and her supervisor would need to be the one to issue me a refund because she couldn't - but was unaware of how long it would take to post back to my account. I called another tow truck company. The driver was there within 5 minutes, used the same lockout kit that was used before - with absolutely no damage to my car - and I was on my way within 20 minutes of my phone call to them. Also, for a third of the price! If you need ANY type of tow service in the Madera area, use Ron's!!! DO NOT USE THIS PRICE GOUGING COMPANY!!!

Great people! 10/10 customer service and great communication! Thank you for being so niceread more

I highly recommend Gonzalez Towing in Mendota, CA. My semi broke down on the side of the road. The…read moretow truck driver arrived in a timely manner. They charged a very fair price. The driver hooked up my rig safely. They were very polite and skilled. They towed my truck to the shop with zero damage. Call them if you need a heavy-duty tow!

Mid rush hour on I5 N, my CRV lost power. BRIAN from Gonzalez Towing rescued us from a very, very…read morefast moving highway in the middle of NOWHERE. He could not have been kinder helping my 99 yr/old father up into his cab, then loaded my vehicle. He drove us to his friend's at M.C. Repairs full Diagnostic in Mendota whom he asked to stay open for us. Then, ERIC called the local auto place for the part my car needed. They also stayed late for us! They installed the part, test drove my car, and we were back on the road! From dispatch to being on our way was about 1 3/4 hours!!! Several miracles. These are very kind, good, and helpful people.

Top notch establishment, they are very good. My vehicle was just like new after my body work was…read moredone . They give you an estimated time of completion. In my case, mine was ready less than a week. That team at Francis Collision Center is very professional, courtesy, and timely. I recommend them to have your vehicle repaired. Hurley Thompson

I was hit a second time and took my car to Francis Collision again and the work completed was…read moreoutstanding, the staff was amazing the first time and second time. I do want to especially thank Bailey who reviewed my car's damage and went to battle for me against the insurance to fix my car. Hope I don't get hit again but if I do I am going to Francis collision.

Excellent Customer Service from every employee I've talked to for over eight years. The staff are…read morefriendly and polite. The technicians are willing to take time out of their day to talk to you and explain how things work and help troubleshoot problems.

The comment made regarding the credit department was that they not only sent the invoice to the…read morewrong address they didn't even have my correct phone number. Even after giving to them multiple times and explaining the lady was not helpful and refused to work it out. So this is why we left. But based on the response a year after my post it kind of represents the overall progress that is happening.