We arrived at Kentro on Saturday night and as were walking in a stern looking lady walked in front of me and asked if we could be helped. I said I had a booking and she led us inside and just pointed at a table and said "Table 9". No friendly greeting or welcoming smile.
We ordered two chicken parmas and they both came out RAW. We immediately told the waiter and he looked dumbfounded when we told him, like he didn't understand what the problem was. I had to show him the raw chicken and even then he didn't quite understand. Eventually he took the plates away and didn't tell us whether we would get another meal or even apologise. We waited another 20 minutes or so and got replacement parmas. We had to ask for cutlery with these too as they didn't bring any out. These parmas were again RAW, just not as raw as before. We told the waiter again and he took them away, again no apology. He eventually brought some menus over and said we can order "anything we want". Not sure what this meant. He also tried to explain to us it was the cut of the chicken as to why the colour of it was the way it was. We just stared at him and couldn't believe he was trying to justify that raw chicken was ok.
Anyway, we ordered again, this time a pasticio and a souvlaki wrap. They came out eventually (again, minus any cutlery which we had to ask for), and they were ok, however, the pasticio was partly cold, so obviously a microwaved meal.
The staff did not come over to our table for a long time after this, our plates were left on our tables, with only one being cleared at one point. They didn't come over and ask if we wanted coffees or any dessert (which we might have had if we'd had a decent meal). When paying for the meal, the parmas were not on the bill, but they lady said absolutely nothing about the parmas or apologised.
We will never be back here again and will tell all our family and friends to avoid this restaurant. There are so many other decent restaurants in Eaton Mall in Oakleigh and Kentro need to significantly lift their standards if they want to stick around. read more