One star is generous. Elderly parents waited 7 1/2 hours on the side of the in 113° temperatures, and they never showed up. They were finally rescued by a Good Samaritan. Utterly ridiculous. If you don't want the job, just say so. Don't leave people hanging. Buyer beware. read more

Needed a tow for my 25ft motor coach and after speaking to two insurance agents from Geico, who told me they called everyone in the area and in neighboring cities, I was told no one was willing to get me and they could call California Highway Patrol dispatch and CHP could arrange a tow for me, but I would have to pay out of pocket. 4.5 hours after initially speaking to the first Geico insurance agent Kens towing came promptly after CHP dispatched them. I inquired about what may have happened and my tow driver said they do work with Geico and to call right away so I would not have to pay out of pocket. My tow guys were professional and efficient and I really appreciated the advise. I don't know how tow companies work on the payroll end but I have had a pleasant experience because they made me feel as though the company has a lot of integrity and are trustworthy and honest! Thanks a million! read more

This tow company was the only company who came to our rescue after being stuck in the mud in the middle of nowhere. David at Kens towing was so awesome and came to the rescue for us. He was very knowledgeable & pulled us out to safety! Thank you Kens towing! read more

My children and I were traveling home to Idaho when we ran over debris from an accident on the freeway. Kens Towing was able to come out after hours (for a fee) and repair my flat tire and got us back on the road within a couple hours! Thanks! read more

Completely dishonest company who preys on stranded motorists by using deceptive scare tactics and false claims My car was overheating about 20 miles outside of Baker and roadside service sent out Ken's towing. A guy named David showed up and in less than 30 seconds, I had already caught him in his first of many lies. He tried to manipulate, cheat and lie his way to convince me to pay $550 for a tow, even though I insisted that the vehicle just needed coolant which he didn't have. When I called roadside assistance, I specifically asked them to have the driver bring coolant, a message that David claimed to never receive. In less than 2 minutes, in the dark, David was able to diagnose my vehicles as having a blown head gasket, and explained that I had no other alternative than to tow it. He gave me a list of completely bogus reasons why he knew the head gasket was blown. He must have just assumed that I was some dumb motorist with no basic knowledge of cars who he could easily take advantage of. He clearly didn't realize that I have worked at a car dealership for the past 12 years. I persisted that I believed the vehicle just needed coolant and and he continued to come up with false arguments for his cause. He lied repeatedly and used manipulation, threats, guilt and scare tactics to try to get me to agree to let him tow. At first, he wouldn't even tell me a price to be towed. I had to ask him three separate times before he actually asked me how much I was willing to pay? Don't most tow companies either have a flat rate or charge by the mile? Finally he blurted out $550. I told him politely that I was not going to pay 550 for him to tow me and that I was going to call people in Vegas and that his services were no longer needed. When he finally realized that I wasn't going to submit to his misleading tactics, he suddenly remembered that he had water on his truck that we could fill the radiator with. Amazing that this hadn't been an option for the last 30 minutes. He agreed to fill me up with water for the price of $110, and he told me that "when you break down again, I'm not going to come save you". After I left David, I drove 460 miles straight at 70 mph with my a/c on full blast and I never had another problem the rest of the way. In fact, the temperature gauge didn't get past the halfway point the entire rest of my trip. Not too shabby for having a blown head gasket. I assume that most people he encounters just fall for his scam and his dishonesty, but I wasn't about to. It got to be so bad that even my wife realized what he was trying to do and started video and audio recording him. I will be filing complaints with the roadside service company that I called as well as the state and the better business bureau. I believe that all businesses need to make money and they need to be paid for their services, but I don't believe that any business should ever take advantage of stranded motorists by deceiving them with false claims in an attempt to trick them into gouging for services that they don't need. Shame on David and shame on Ken's towing. read more

CHEMA of Ken's Towing Service saved my bacon ! Had a blow-out on 15 leaving Primm about 26 miles from Baker. Changed that shit but needed a tire. Drove right in on a rainy day and Chema sold me a tire at a great price (82.50) and 30 minutes I was out of there !!!!!! Thank you Ken's Towing Service - 760-733-4350 - in case you need a tow..... read more

A+ service for towing and tire change, I called in to Kens Towing and they immediately helped me with my car very professional and reliable!

This should be your go to place if you have any troubles with your car I really recommend this place they took the time to fix my problem!!!! read more

Are Jeep broke down in Baker and Kens towing got us to Las Vegas to get it fixed. Antonio our tow truck driver is the best! Really friendly and helpful. Also go to Paul's Auto repair. Great place and good price to get your car fixed. 1754 E Charleston Blvd read more

Very fast and professional service. Can't say enough great things about the staff here. Got a flat on the way to LA then the spare started to go. Rolled right into Ken's and they fixed me up. read more

After waiting for a different tow company for over an hour decided to try Kens. We got stranded an hour away from Vegas. Was told they would be there to help us in 20-30mins and it would be $500. An hour and a half later they get us and take us to the auto mechanic. Now when it's time for payment they tell us $570!! Where did that extra $70 come from. We call the girl Vanessa that was helping us on the phone and then she says "no I said $570" Not blaming the driver but Vanessa needs to get her quotes correct. After us waiting in the middle of nowhere for hours and to basically scam us is very disheartening. read more

The only tired repair and replacement center for miles. Helpful service. A bit pricey but will get the job done thanks for the service

They don't answer phone. Tried calling and nothing from voicemail or return. I never even got a reply or phone call back

I had a horrible experience at Ken's Towing and would give 0 stars if I could. This must be the most fraudulent towing co I have come across. The towed my customers car and impounded it.... They made sure to make it as difficult as they can to release the vehicle.. This is the game that towing yards play... Make it as difficult and expensive as possible so you don't and cant afford to take out the car, and they can keep charging you and put a lien on the vehicle as soon as it arrives. First they take credit cards, then when you show up, they only accept cash... The inexperienced girl on the phone sounded 15 years old, and had no idea what she was doing or talking about. Male sure you avoid this company... I'm already contacting the DMV, CITY AND STATE TO PULL THERE PERMITS AND LICENSES. This company should not be in business. read more

These guys are awesome!!!! Safe, efficient, great job! Good assessment on what was wrong with my truck and where to take it for repair (they couldn't do it because the only work on big stuff) read more

Had to stop because tire pressure sensor came on. Stopped in and realized the tire was about to explode. Helpful guy there Oscar changed both my rear tires and gave me a good price. Unfortunately this had to happen on the way to Vegas but good thing there're places like this out here and good people with good knowledge to help when in need :) read more

We had a flat tire while driving on the freeway and luckily made it into town with just enough air left.... this amazing company was the first recommendation in yelp so we drove straight there and I'm so glad we did! They changed our tires with no wait time and only took about an hour!! Excellent customer service and competitive prices!! If in need while passing through, I highly recommend this awesome company!! read more

I got a flat Christmas day driving back to CA from vegas and Ken towed me back to his shop. He got to me quickly and patched up my tire in no time. He was the only one working because he had let everyone in his shop have christmas off to be with their family. Such a nice person! I highly recommend him. read more

This place was here for me when I needed them for emergency after hours repair work! They were fast, friendly, and very helpful. Very reasonable prices with top notch service. I definitely recommend they for emergency road side assistance, thanks guys! read more

The worst customer service in the world!! Over charged everything!!! I got towed 15 miles away, and it was 258 bucks. The driver was a jerk. The owner almost got punched by my friend. The owner screamed at my wife!! All around bad experience!! read more

This place was the worst!! The ladies are rude, disrespectful and couldnt care a less!!! My son had an accident today (18 Yes old) I was obviously pre occupied with the crisis I was experiencing!! Tow driver never told us where the car was going or offered us any information as to where my car could be towed to..Just took it..I called them about 15 min..later and a lady answers and was SUCH A RUDE PERSON!!! I asked where my car was she explained it was on her truck and being taking off the truck in the row yard!! I explained the driver never explained what our options were and I asked if the car could be brought to my house..she stated that they have to charge us an additional 150 dollars for transport to bring it back to my house..I was already being charged for the row from the accident to the yard and a winch charge (270.00) cash only..I appealed to her and asked to have the additional 150 charge dropped as it wasn't explained at time of row..she told me that it was to bad and she doesn't do anything for free and hung the phone up on me!!! I called back and she wouldn't answer the phone!!! I went to the office and she was worse with me and I explained again what happened and she again stated that wasn't her problem and called me a liar as the other lady snickered and shook her head while I spoke.. I eventually paid the 270.00 and got another row company to come and take my car out of there!!! What a horrible place.. P.s. I called a few local row companies to assist me after this incident to get my car away from Ken's towing and all of them said these woman are the worst and knew exactly what I was talking about!!! Stay away read more

This place is a rip off. I went to them twice to fix my truck and both times they charged me an arm and a leg and did NOTHING. The "mechanic" cam out to fix my truck with no tools, he had to go back and get tools. When he came back he said I can't fix this. Then they charged me for doing nothing and wouldn't refund my money. If I were you I would never hire them. CALL SOMEONE ELSE!! read more

This review is for the attached travel stop. It's great. It has popcorn ice.

Broke down 4 miles out. Got there just as they were leaving for the night. Got my tire changed and back on the road within an hour. Awesome. read more

Guys were great! Drove us to a hotel and fixed our van over night. They were a breath of fresh air in a tired unfriendly town. They helped me put the car seat it the tow truck and helped me carry luggage to the hotel. Very nice! read more

We got a flat tire on the way back home from vegas and unfortunately only had a spare. We needed a new tire so we could make it back to Northridge. They were quick with their services and also gave us a reasonable price. They were really polite and genuinely cared about our situation. They saved our lives and now we are safely on the road back home! read more

Had a flat tire immediately after leaving Vegas for Los Angeles and could not find anyone to repair the tire until reaching Baker. Nathan attended us well. He is the best. Was very nice and calm guy. We love you Nathan and Ken's Towing. read more

These guys were so helpful. We hit a pothole 15 miles out of Baker, and our tire was ruined. We went to Ken's towing, and they were able to change our tire- we were back on the road in 25 minutes. The guys at Ken's were professional, knowledgeable. were very careful with our car, and were fair priced. read more

I'm not giving them any star or WOULD never recommend anybody to get their vehicle towed by them. My car was towed not even a mile away from the address and when I went to go get my vehicle they saying its over 17 miles they had to go. Not good to be lying and being a professional business read more

Had a diesel break down on the way to state line. What I thought was a driver who didn't check his coolant turned out to be a busted coolant hose. Their driver was prepared and got the hose replaced and my driver back on the road. Prices are fair considering the location and cheaper then the place about 10 miles south that I called as well. They were there when we needed them and prepared for our situation. Thanks Guys and Gals. read more

Kens absolutely saved my trip. I blew three tires on a motorhome between the coast and baker. After another baker company didn't have my tire, kens mounted and balanced my 3 tires in 20 mins for the same price as home. Nice people saved my trip. Thx so much read more

Ken's Towing saved the day! RV lost it's serpentine belt and took out the upper radiator hose with it. Ken's Towing sent Juan to the rescue! He was able to tow both the RV and our Dingy still attached! Juan was very professional, courteous, experienced, and a savior! Juan deserves a raise! Thank you, Ken's Towing and Juan! P.S. Lesson learned, make sure you have enough gas to run the generator for A/C's during breakdowns, especially in a desert environment! :-) read more

Called this place as an emergency before 3am, well because they're listed as a 24/7... Sleepy girl informed us that there will be no one available until the morning. I guess 3am is not morning and 24/7 is 9-5 ? Oh, and never even asked what in the actual fact we needed, I guess it doesn't matter when the answer is no. But then, why would they even answer...Route 66 was the shop that came to our rescue and earned the 5 star for me... read more

We came in with a flat and not sure what we needed to do. Chema was extremely helpful and walked us through the entire process of what was going on with our tire! Couldn't have asked for a better experience. read more

If you ever have a flat tire on your way back from Vegas or near Baker, go to Ken's shop. The guys there were quick, efficient, reliable and God sent, for us in that stressful flat tier situation. Thanks Nathan for helping us! read more

Lifesaver!! I got a flat and the shop had my tire in stock and installed all within an hour of opening! Thank you all!

My roadside assistance company dispatched Ken's Towing to change a blown tire on my motorhome. Their initial estimate to arrive was 1 1/2 hrs. As that time passed, I called and the said another 2 hrs. As that time approached, I called only to be informed that their driver had broken down somewhere. They never bothered to inform me or my roadside assistance company that they weren't going to show up. Don't give them your business. read more

I had a horrible experience at Ken's Towing and would give 0 stars if I could. I was on my way back to Los Angeles from Las Vegas when my steering wheel started to shake. I saw the Baker off ramp and decided to get off and see if I could find someone to rebalance my front wheels. I decided to get something to eat first and I asked several people who were working at the hamburger stand if they knew of a good garage. They recommended Ken's Towing right behind them so after eating, I walked out back and into the garage office. I asked the fellow there if they could balance my wheels. He said yes and made a phone call. Soon afterwards, another fellow arrived and asked if he could help me. I told him the problem and when I asked if he could do the balance, he told me yes. He then proceeded to pull off both front wheels and put them on the machine. He said that both wheels were out a little. He asked that we take a test drive so he put both wheels back on the car and off we went on an old road. We went up and back and he asked if that felt better. Truthfully, the road was old and rough and I really could not tell. In any event, I assumed he had done the balance and that the car would be fine. He told me the charge was $18.00 per wheel and it would be $36.00. I gave him $40.00, I told him to keep the change and he said thanks. He did not offer me a receipt for the work and stuck the $40.00 in his pocket. I then left and got back on the highway to drive home. I started to feel the shaking again and the car shook all the way home. Luckily, I made it home and the next morning when I took the front wheels off, I discovered that 1 wheel had 1 small weight and on the other wheel, I found no weights except for 2 small original weights. After putting 2 properly balanced wheels on the car, it drove as it should. This fellow at Ken's Towing (I don't know his name) clearly did not balance my wheels and thus put me in a position to have an accident on the way home. I called about a week later to complain to the owner but was told by "Pepe" that "Robbie" was the new owner. Pepe said he would talk to his boss and report this incident to him and that I would hear back. It has been 3 weeks and I have not heard back from anyone. Do not trust this shop to fix your car before you are about to begin a long drive. read more