When the technician arrived at our home, he was courteous and professional. I own a 70 year old…read morepiano that had probably not been tuned in 25 years and he talked me through everything he was doing. I appreciated his expertise and would highly recommend Robert's pianos for future work on my piano.

You know how there's that saying: "never trust a skinny chef"? Essentially it means "don't trust…read moresomeone that doesn't consume/take part in what they create"--well after watching a few youtube videos of Evan (the owner of Roberts Pianos) on the piano, I knew that 1) Evan mos def partakes in the joy of piano playing and 2) Roberts Pianos = the place to go to purchase our piano. NGL: buying a piano is/can be nerve wracking--but after visiting the shop and playing the pianos IRL, I was put completely at ease--I didn't feel like I was being sold anything. Evan was very kind and knowledgeable and answered my gazillon questions ever so patiently. I literally went in and bought our beautiful new-to-us piano (sidenote: her name is Kawai) on my lunch break and prob would've stayed longer discussing music theory had it not been for the whole needing-to-continue-to-stay-gainfully- employed thing lol. TLDR: BUY YOUR PIANO HERE

You're never to old to learn a new hobby. I have zero musical skills but decided to learn my…read morefavorite piano melody, Claire De Lune. It's been 3 months and I can read notes and play with both hands. Keith is my teacher and he's extremely positive even when you know he wants to put plugs in his ears, lol. It's $40 each 30 min session. Follow a dream and check off playing the piano on your bucket. You will thank you!

I am in the market for a baby grand/grand piano. I visited Houston Piano Company (HPC) because a…read morefriend recommended this place. HPC was easy enough to find. It's tucked away a bit from the busy road, but you shouldn't have any problems. The parking lot was small. I visited on a Sunday afternoon so my car was the only car in the parking lot, but I was still thinking, "I better park in a way that I can easily backup or get out with my big SUV." The front door to the business was locked and you have to ring the doorbell. My first impression was, "it is wall-to-wall pianos. It was tight. There really was barely enough room to walk down the "aisle". Think of it as, if you're sitting at one of the pianos, people would have to jump over you like Super Marios Bros. style to get to the other side. They have more than one building and the other building wasn't as "tight". Our salesman, Larry, was quite knowledgeable. He asked us questions such as what we needed, price range, size, etc. He had us play on various pianos and explained to us the intricate details about each piano. Does Larry know pianos? Yes. Is Larry a salesman? Yes. We were in the market for a used piano, but they really didn't have used baby grands. Most of the used pianos were uprights. In the end, Larry helped us narrow our choices down to 3 pianos. Of course, the one that sounded the best was also the most expensive. In the end, we had to think about it. It is a big purchase and one that takes up a lot of physical space in your home so I urge everyone to sleep on this decision. What I appreciated about HPC is that they are knowledgeable about pianos. What I didn't appreciate was the fact they didn't tell me that the fancy piano I almost bought was not actually "German-made". It's made in China. Nothing wrong about Made in China, but if I'm spending this amount of money, I would like to know all the details. In the end, we decided to keep looking. Final verdict: I would not buy a piano from here.

I contacted this store and asked to speak to a salesman. I wanted to get a price on a particular…read morepiano brand and model. This gentleman said, by company policy, he could not give me his best selling price over the phone... and that I had to go into the store to negotiate a price. Are you kidding me?! He then asked me when I would be stopping by the store. I asked if he had the model in stock. He said no. So, why the heck would I go into the store and waste my time when he didn't even have the model for me to play? The salesman proceeds to tell me how much was the retail price for that particular model I wanted. What's the point? And who cares about the retail price?! I want the price I'm going to consider buying, not the jacked-up price they set. lol These guys are worse than car salesmen. In new/used car sales, potential buyers can solicit quotes from various dealers, price shop/negotiate over the phone/email, and make informed decisions for the best deals. People with enough disposal income to purchase a brand new piano are not dummies off the street. lol You have to treat them with respect and honesty, and not this shady crap... oh I can't tell you what my price is BS. The good old way of rapport building and trust still go a long way in sales. Potential buyers: call around and compare, you don't have to buy from an authorized dealer in the same city/state you live. P.S. As a novice piano buyer, I highly recommend "The Piano Book" by Larry Fine. If you are considering a new piano, buy the corresponding supplement which has the manufacturer's list prices to enable you to negotiate. Lastly, voice your concerns/issues on the Piano World Forum (http://Pianoworld.com). ***NOTE/UPDATE*** We purchased a Yamaha U3, obviously NOT from Sherman Clay. Our family loves it!! I find it interesting how within a span of one month, 2 months after my post for this store and the other Clay Sherman store off 59, there suddenly pops up 3 great reviews of this store. Makes you wonder if those profiles were made up just to subtly rebut my comments. If so, nice touch! lol

From the owner: Piano sales, new and used, digital pianos, player pianos. Best value and quality in pianos. Great…read moreselection, friendly service. Delivery and financing available.

Had a cracked bridge on my acoustic. Lon Kostelac, luthier, was friendly and knowledgeable. He…read moreexplained my options and repaired my guitar for a great price .

Great place to learn music. My daughter is really enjoying it! Highly recommend!!!!!!read more

We are having my wife's 80th birthday tomorrow and got a call from Kwai today that they were not…read moredelivering it because they had no contract or payment. They never sent it and said they would deal directly with the venu. The venu called and was told that all was good. I just got off the phone and the manager said they don't do rentals over the phone. A lady named Yara talked with me 2-3 times, they lied and we have gotten one from Houston Piano, thank goodness since we have a pianist coming in from Denver. Worst of all we were never contacted of any issues until today when the venu called them. Horrible!

Excellent staff, great pianos. We bought a nice upright and very pleased with the overall quality…read moreand service from Kawaii at this location

Ms. Maggie has been so helpful for us all. I have recommended everyone I know that is looking for a…read morepiano to work with her. She gives the best recommendations with her many years of experience. Everyone I know loves their new piano they bought from Ms. Maggie. She is the sweetest and someone you can trust.

Maggie has been beyond excellent in helping us select and order the correct piano for our home. She…read morewas able to locate the piano and have it sent to houston and delivered exactly as promised. She has our full confidence and was very easy to contact even on her days off and via text message. Highly recommended!

Great store and team! Enjoyed everyone I've met when I went into the store. It's my preferred music…read morestore in the Sugar Land and Houston area.

My name is Joshua, A beginner who just wanted to take a look at the pianos and also wanted to take…read morethe lessons ,I recently visited Fort Bend Music Center, and unfortunately my experience was extremely disappointing. The manager, Bob, treated me with a level of disrespect that no customer should ever have to deal with.His attitude was unprofessional, dismissive, and even racially offensive it made the entire visit uncomfortable. For I was on a call with my friend even she was very surprised how he treated me while I gave him the respect , I hope the company addresses this issue, because the way I was treated was completely unacceptable, none and absolutely none should have to deal with that that kind of childish behavior, I would strongly advise others to be cautious when visiting this location. God bless to you all.

Great place to buy a piano awesome sales folks, they have show model sales now and again that can…read moresave a buck.

Alex is a knowledgeable and helpful salesperson and the store offers great variety of both digital…read moreand acoustic pianos. I did have a problem with my purchase, and the store did their best to resolve. If you're in the market, I do recommend giving their showroom a look.

This place is so cute! I had to go to buy my All-state music, so this was the nearest place to get…read moreit. It is so easy to find because across it is a big intermediate school, so you shouldnt have trouble finding this. Inside it has a indie feel to it. This place has records, CD's, music, and many cute stationary stuff! The service is decent because they were attentive to what I needed and met my standards to what good service is (thank you and have a nice day etc.) I ended up buying a really cute pencil in addition to my music.

The quality of the store has really dropped. Their selection of music for string quartets is nil…read morefor weddings. The restroom toilet is disgusting. The man at the register seemed informed but not very intent on helping the customer. Either they had it or didn't. The store used to be really customer service oriented. Now I think they're subsisting on their music teaching program (private teachers and private students). Oh well. Time to find another music store for my stuff.

Called Rick and asked him for quote and time availability for tuning piano (average price for local…read morearea $210) and he told me he would give me times late night after he was finished playing. It's been a week- no call or text back with availability. Guess he doesn't need the work?

Great communication and flexible with last-minute timing change. Did an extremely thorough job of…read morebreaking down and tuning or piano. We really got our moneys worth.