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Ken's Appliance Service

4.0 (2 reviews)
Closed • 8:00 am - 6:00 pm

Services - Ken's Appliance Service

Cooktop repair

Range repair

Appliance repair

1 More Service

Stove repair

Ken's Appliance Service Photos

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Modern Home Services Company

Modern Home Services Company

(5 reviews)

I'm sad to leave this review because I don't like leaving bad reviews for places. I know many…read morebusinesses try hard and sometimes things don't work as expected. That said, I've used Modern Home Services multiple times over the years, but my last experience was upsetting and frustrating to the point I feel the need to write this. I have an older stackable unit that I debated repairing versus just replacing. I called and spoke with the nice guy who often answers the phone there. I thought he was the owner...he is not. I told him my situation and my debate about replacing versus repairing. He told me the part cost and estimated that the repair would total up around $200. After thinking about it, I could accept $200 versus a full replacement so I scheduled the repair. The guy who came out to do the repair was the actual owner (I didn't know that until later). He replaced the shorted overheating sensor and it was back working, great. When he first put it back together it was a little squeaky, so he adjusted something and it sounded like it was fine. He writes up the bill and to my shock it was $350!! Way more than I ever would have agreed to in advance, hence why I tried to determine that. I frustratingly paid the bill and then proceeded to call the guy I spoke with originally, asking why it was so much more when the repair was EXACTLY what he thought it would be (shorted overheating element). He didn't have an acceptable answer, other than the owner (guy who came out) charged what he charged. Now, after using it for the first time since it was repaired, I'm noticing a squeak and some metal on metal sound. It had NONE of that before the repair. I called back and they are telling me it's likely a bearing and it will be another $200 to fix it. No freaking way, and it didn't have this issue until you took it apart. It didn't just magically show up instantly after the repair, I think he didn't have it right when he put it back together and the weight of the clothes brought back the noises that were there when he first put it back together. No offer was made to come take a look, just to make sure the repair was done correctly. Based on this experience, I will never use them again and cannot recommend that anyone else do so. Sad to say.

Affordable,Reliable and Professional Very helpful for hard to find parts. I would highly…read morerecommend this company.

Ken's Appliance Service - homeappliancerepair - Updated May 2026

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