I've been insured my entire lifetime and only started looking for better coverage when State Farm…read morekept raising my rates and were RUDE when I even called them. So, one day, I just called Southwest Insurance Center because they are right around the corner... Within a few minutes, Shawncy called me back and told me she could save me $1,000 a year on my homeowner's insurance and $500.00 a year on my cars! I was flabbergasted! We just added another car to our policy today -- holding our breath for a huge increase in premiums! DID NOT HAPPEN. These are the nicest insurance people I have EVER met and am so grateful for their personal, professional courteous customer service. They offer a lot of options for insurance and really work hard to give you great service AND great rates. They are the best! Melissa Puntenney

We have used this company for many years and they have always been very helpful and willing to help…read moreus with any insurance problems that may arise. Jarrod has always responded promptly and helped me understand the whole process of ins. Which isn't always easy to understand.

I tried canceling my policy with them 4 times and continued to be charged. Each agent told me they…read moredid it, and did not. Was a really upsetting customer service experience trying to get them to stop charging.

I have been trying to resolve a claim on my car for weeks with no resolution. It's been in the shop…read moresince February 20 awaiting a claims adjuster. State Farm is not sending an adjuster until March 9. I have to pay the shop $600 to get it out so I can drive it until the adjuster can get there. State Farm won't reimburse me $500 of that as my deductible if I go get the car out. Aspen Kralich, agent/owner, tried yo convince me that she is helping me find a resolution but had no resolution. She was condescending, placating and talked in circles, but never offered an solution. She patted herself on the back for all of the work put into the claim, but my car is still in the shop and State Farm isn't offering any solutions to the problem. One of my pet peeves is when a service provider makes it seem like they are doing you a favor by doing their job. It would be palatable if she actually accomplished something, but nothing was accomplished and I was forced to listen to her try to tell personal stories of her own claims, etc. I don't want to hear mind numbing narratives. Just tell me how you are fixing the problem. State Farm is horrible. This agent ineffective in conflict resolution. Looking for a new agent and better insurance.

I am a decades-old State Farm Insurance client and a very long-time client at Kirk Ingels State…read moreFarm Insurance office. There is a delightful gal by the abbreviated name of "V". Truly, "V" is one of the very top agents at this particular State Farm Insurance I've ever spoken to who helped me tremendously and was extraordinarily patient and kind--especially throughout this hour-long conversation yesterday (15 April 2025). I had so many insurance questions and tons of potential future scenarios that I threw at her. She is a lovely and pure professional. "V" deserves a bonus and many many compliments about her representation of State Farm and, one day, a big-time promotion--excellent excellent employeel. I like her very much! Linda R

I just bought a car and traded in my old one (insured by Kirk's office). Unlike some other…read morebusinesses, Vianey Cornejo of Kirk's office took really good, personal care - leaving me to feel comfortable that my new car was insured. Thank you Vianey, thank you Kirk, and thank you State Farm. Jack W (Austin)

As a customer for more than a decade, I can attest that the client service is excellent.read more

Very competitive rates and have always been professional with me. I appreciate that they take the…read moretime to help me and always follow through with my requests. Thank You.

I had a life insurance policy with Northwestern Mutual that my dad took out for me back in the…read more50's. One day I received a letter from them saying the contract was expiring and that I had three choices, none of which were appetizing. I called Eric. He researched the situation and offered some alternatives. In the process, I found how difficult it could be trying to find an accountable human being with NWM, even though my policy had been in effect for 60+ years. Eric hung in there with me, and I now have a replacement plan despite resistance from the other company. Eric runs a tight ship, he's easily reached, and he returns calls. I highly recommend him.

Very unprofessional and untrustworthy, they don't ever have to worry about helping me again.read more

Do you ever long for an insurance agent who you actually meet in person? Do you hope for an agent…read morewho answers his phone(not an assistant), who knows his business well, will work to get you a better deal, carries different programs to fit your needs, and will actually go that extra mile to get the job done? It had been so long since I had an insurance agent like this, I thought those days were LONG gone. But fear not dear yelpers, Charles Conder is here to save the day. After relocating back to Austin, I signed up with an agent who left the insurance business shortly afterwards. I was shifted over to a new person, who I never met. Whenever I called to get assistance, I was always shifted to some 800# or some assistant, and the whole experience left me wondering who I was sending all this money to??? I met Charles, and my first thought was "what a great smile". Sincere, honest, hardworking are adjectives I would use to describe him. So, sure he is nice and all, but he also got me better insurance for MUCH LESS than I had been paying. Bottom line is I got $200,000 more Homeowners insurance( as I had been underinsured), and added two antique cars to my already existing auto policy(4 cars total) for less money than I had been paying before. I saved over $300 a year to get more insurance, and the coverage was better. I have referred multiple people to Charles, and they all have been extremely happy. Bottom line is it doesn't cost you a dime to get a quote. Call him, you will be glad you did!

Growing up in a small town made things easy when you were picking who you did business with…read more Usually generations of people had weeded out the good ones from the bad ones, so you usually just went with who your family had used for years because they had always done a good job and done right by them. I recently had an experience that reminded me a lot of that with Charles Conder from Conder Insurance Agency. I had been carrying all of my insurance for years with the same company out of Houston because that's where my family had always gone, and that's where we always went. My experience with insurance in the past had been that it was kind of like a sore that wouldn't heal, and I just sent my check off every month to keep it from getting any worse. I met Charles one day when I was looking for office space for my business on West Lynn, and I stumbled in to his building after seeing the "for lease" sign the owner had posted on the outside. Charles walked me up to where the office was, bragged about the owner and the area for a while, and we ended up down in his office a short time later talking about who I was, what I was doing, and toward the end of the conversation I ended up asking him for advice on my auto insurance. We went through my policies one by one, and he laughed at some of them when he told me, "man, these guys really saw you coming", and others where he saw giant holes in the liability my business or me personally could be subjected to. Funniest part of the entire conversation: I was the one that brought up insurance, he never mentioned it one time. We sat there cutting up, and just getting to know each other. Just the sheer excitement of meeting someone that I felt so comfortable with and that was just honest to their core was something I remembered from home, and that I hadn't felt in a long time. Just yesterday he helped me with a commercial policy for my business that he spent over a week figuring out for me. We had to have it in order to do business with some of our biggest clients, and I had gone in circles trying to figure it out. Charles called me probably five times a day to assure me that he would get it figured out, was on the phone with our vendors even talking to them about what THEIR coverage was to see how we could work off of that, and around 10pm the night before last I get a text from him saying "got good news for you, stopping by your office in the morning with breakfast tacos. Bring a pen." He shows up at 8am the next day with policy in hand, and, as he said, breakfast tacos for not only me, but my entire office! I can't tell you how much I recommend this guy for your insurance needs. He is a principled and common-sensical guy who knows how to get things done, and spends a lot of time learning about you and your business so he can take care of what your needs are the right way. I have all of my policies with him now. Why don't you????

This insurance agency has been handling my flood insurance for 20+ years. Just recently decided to…read morebundle the auto and home mortgage insurance with them. The employees there are amazing in how they handled my business. I feel that they have every aspect covered. No shortest of support. And very efficient too. It has been a pleasure doing business with them.

Complete and udder disgust with this office. I have been with Allstate a long time, and often…read morerecommended this office, but I will no longer do this. My son who DOESN'T DRIVE yet, and just got his permit, this office is attempting to force me to pay insurance for someone that DOESN'T DRIVE YET! Total idiots! I will add him when he is done with driver's education and is actually driving! Beware ... if you have a teen in your house they are waiting to rip you off! HORRIBLE!

We've had Desmond-Integra as our insurance services since 2020, after purchasing our first home,…read moreand we've been very happy with their service. Even when I mistakenly hit up the wrong agent I'm forwarded to my direct agent, Bev, and she gets back to me quickly. We recently went through a policy renewal process and Bev was able to thoroughly explain the changes to the current policy, why they were happening, and what we might want to consider to keep costs down. She even provided personal experience into options to help me with choosing the right solution. In the end, Bev put me at ease with the choices and I actually feel relaxed.

Matt and his crew are professional, responsive and easy to work with. Matt helps me with my…read morepersonal insurance needs but he also provides excellent service to my many property owners for whom I manage their real estate investments. I refer him without reservation and appreciate his friendly demeanor and professional expertise.

We worked with Steadily to get a Builders Risk policy for a property we were buying and renovating…read more The agent we talked to was super knowledgeable about renovating and flipping policies and guided us on what we need from an insurance perspective. It was super refreshing to have someone with this level of expertise when it came to real estate investing and flipping. Will work with them again.

VERY UNPROFESSIONAL. Without our knowledge or consent AND NO ACCIDENTS OR TICKETS - they Cancelled…read moreour Auto Policy with Travelers. WTF it is OUR POLICY - NOT YOURS! How DARE YOU! And they have the nerve to send an email blaming it on Travelers making the choice - so outright LYING - violating state laws, along with lack of notice. Travelers TOOK OUR ACCOUNT DIRECT INSTANTLY - along with a 12 month instead of 6 month (our choice). - - - - - - - - - - - - - - Now, a month later, they pulled another BS "Ooops we did it again" and informed us that "Travelers Cancelled our Home Owners!". WTF?! Again, we contacted Travelers and they said "NOPE - Steady decided to not work with us anymore", and assured us in writing that we are 100% covered. So - CONTACT TRAVELERS DIRECTLY - get the BEST RATES and No Steadily BS Unethical Behavior.