I just left this eye provider, and I'm honestly furious and heartbroken over how I was treated…read more I've never walked out of a doctor's office feeling this dismissed, unheard, and disrespected.
When the doctor finally called me, he barely acknowledged me and just said, "have a seat in a room,". No "hi, hello or how are you"
An assistant came in after a while -- and honestly, she was the only bright spot of the whole experience. She was kind, personable, and actually made me feel human. But after that, I got moved into ANOTHER small waiting area that was dark -- no lights on, just the hallway lighting -- and I could hear staff yelling back and forth, even discussing patient information out loud. Just not what I have experienced at normal offices.
When the doctor finally called me again, he didn't even bother showing me where to go. He just looked at me, said nothing, and when I smiled and said hello, he replied with, "yeah, go there." Once in the room, he asked how I was doing, and when I said "good and yourself," he actually said, "obviously not, you're here -- what's wrong?" The tone was rude and completely unnecessary.
He spent maybe two minutes total looking at my eyes. Then he said, "you have this in one eye and it's showing in the other," and that was basically it. No explanation, no education, no time to ask questions. Just a simple "what else do you want me to do" I had to pull information out of him just to understand what he was even talking about. It honestly felt like he couldn't have cared less about being there.
And the part that really set me off -- while I was talking, he pulled out his phone. Not to look something up, not to show me anything -- just on his phone, like he was texting, saying "yeah" as I was speaking. It was beyond disrespectful.
I came here worried about my eyes, looking for answers and reassurance. Instead, I was rushed, dismissed, and made to feel like an inconvenience. I left more anxious than when I arrived. No patient deserves to be treated this way -- especially when they're coming in vulnerable and trusting someone with their health.