The front office and practice management staff are disorganized and unprofessional. After making…read morepreliminary arrangements for my procedure I was told my doctor left on maternity leave. I didn't find that out until I called the corporate office. The whole experience was a comedy of incompetence. The Roswell office is a mess. I went to another practice for my procedure. Avoid this place.

Uncaring and unprofessional !!! Do not go to Dr. Conley. I had my wisdom tooth removed while…read morepregnant, and no one told me I wouldn't be fully numbed. During the procedure, I felt sharp pain and one of her staff said, "that's not necessary" when I reacted. When I told Dr. Conley how upsetting it was, she showed no care or concern and only defended her staff. There was zero empathy or accountability. I would never recommend this office -- especially if you're pregnant or expect to be treated with compassion.

Great office staff and Dr Attia is very kind!…read more I went to see him twice and both times I would recommend!!

When I had my consultation, I did feel confident I was in good hands. However, it went downhill…read moreafter that. I decided to only get a tooth pulled and bone graft done and did not want to proceed with the implant. I contacted the financial person indicating my wishes. I was told to arrive 30 min prior to my appt. The woman who checked me in had no idea the plans for the procedure had changed as it was not noted in my account. She had to check on that. After paying, I was promised a copy of my receipt before I left. I never received that. After waiting 30 min, I was finally taken back for the procedure. The assistant poked and prodded me for my blood and could not get a vein. The Dr. Attia was able to get it on the first try. (Note: I was badly bruised for 2 weeks after that first attempt). That same assistant proceeded to talk about her personal life to the other assistant NON-STOP and never talking directly to me. I learned more than I needed to know about her life. This was extremely unprofessional. The doctor came in and had no idea I decided against the implant. The tooth was pulled and bone graft done. I was told 3 times that Dr. Attia would call me and check on me that night. I am still waiting on that phone call and it has been 2 months! A month after my procedure, I contacted the office to complain about an additional bill I received. I explained to the woman who answered about every issue I faced. She promised me it would all be addressed with the doctor and office staff and she would call me back by Friday. The following Monday I called and spoke to the office Manager, Kim. She was never told of my call and issues. She listened to everything and told me she would get back to me. She never called me back. The office did put in an appeal for one part of the procedure and when I received notification it was approved from my dental insurance, I contacted Kim via email indicating I was actually owed money. She agreed and told me a check would be cut. I waited and a check never came. I sent her back an email and called the office. Lynn told me she would check with the doctor. She told me she would call me back. A call never came. I placed another call and Lynn told me the check was mailed and Kim was supposed to inform me. She never did. The lack of professionalism in this office is totally unacceptable. Nothing promised was followed up on. I cannot even guarantee the doctor knows of any issues I brought forth. So my guess is nothing was addressed and my complaints brushed off. I advise anyone to stay away!

I had oral surgery at Atlanta Oral and Facial Surgery Alpharetta location on December 1, 2025. The…read moreprocedure itself went very well, and the surgical team--including Dr. Velez--was excellent. They were professional, skilled, and made me feel comfortable during a very painful situation. I'm grateful for the quality of care I received on the clinical side. Unfortunately, my experience with the billing process has been extremely frustrating and disappointing. As a senior citizen on a fixed income, I specifically chose this provider because Dr. Velez was in-network with my Medicare Advantage plan and had successfully treated me in the past. Despite confirming that I had valid coverage, I was required to pay $4,574 upfront on the day of surgery. I was in severe pain due to mandibular tori that had grown together along both sides of my lower jaw, so delaying the procedure to sort out billing or insurance issues simply wasn't an option. I paid the full amount that day out of necessity. Now, nearly five months later (as of April 24, 2026), I have still not been reimbursed the $4,546 that is owed to me. According to my insurance, my responsibility should have been approximately $30. The lack of timely reimbursement and the burden of such a large upfront payment have caused significant financial stress. While I highly commend the surgical team, the billing practices and follow-through have been unacceptable. Patients--especially those on fixed incomes--should not be placed in this kind of financial position after being assured of coverage. For this reason only, I provide a "buyer beware" at this practice. I am hoping that we will finally get some response from the billing team after much correspondence to them both from me and my insurance company so far to no avail.

Staff and doctor were great at consultation and before and during my extraction. However once I…read morereceived my claim from my insurance I was overcharged by $400. Called the office and they say the billing department would have to reach out to me. No one has yet to reach out to me so I called the office later this week ( today ) and was told I was sent a $55 check ?? So I call my insurance to confirm I was indeed owed $400 so we call the dental office back again and she says the same thing but adds there's no number to reach out to them only email but when you call you have the option 3 for billing but no one answers. I just don't like when I'm owed money and offices take their time giving it back but if you owe them they blow your phone up with texts , calls and emails.

I had a tooth extracted at this practice today and can say if I ever need another tooth extracted…read moreagain (hopefully not), this is where I'll be coming. My appointment was set for 1:30, but I was asked to come in an hour early to fill out paperwork and get any X-rays needed. I was met with the sweetest front office representative who made the check in process quick, while answering all my questions. It's not often you checkin for surgery and get someone warm to discuss your insurance. After fifteen minutes of paperwork I was back in the procedure room. Dr. Loetscher began with a consult, just going over my dental history and then explained exactly what he would be doing with photos and diagrams. It's surgery and yet I wasn't a bit nervous because of how thoroughly he explained everything. He noticed I needed my wisdom teeth out as well and offered to do that for me so I could get everything done in one swoop. Extremely kind knowing he probably could have had me schedule that for another time so he could go home since it was the end of the day, yet he fit me in. Right after he placed my IV himself and I was drifting off for the surgery to begin. After an hour, my driver received a call saying I was out of surgery. So quick! I waited about ten minutes for my tooth to be made and then they put it right in. No waiting six months with a giant hole. I look like myself, just now with probably the strongest tooth I'll ever have and a wee bit swollen. They sent me home with concise aftercare instructions and plenty of gauze to keep my wisdom teeth extraction site happy. I cannot say I've ever been to a medical office that's been as clean, efficient, and well run with the best nurses. Everyone was so kind and patient knowing this is something that can be daunting. Truthfully, I'm excited for my post-op check up next week because of how nice everyone was. Best dental/surgical experience I've ever had. I'll be recommending everyone to this office: family, friends and strangers. Do yourself and your teeth a favor and check out Dr. Loetscher. You will not regret it.

Patient beware the same thing doesn't happen to you that happened to my husband and I. I would not…read morerecommend patronizing this business. Their billing and insurance claim procedures are very misleading. Leading up to the day of my procedure, I was never informed what the procedure would cost. On the day of, I provided my insurance information to the receptionist who told me, "I was covered and to have a seat in the waiting room." She would later deny having told me this, but if she did not say this to me, my next logical question would have been how much is this costing me today? Instead, they waited until after the procedure was done and I was recovering from anesthesia to hand my wife a bill for $7000.00 to extract one tooth and told her that it had to be paid in full today. They would then submit my claim to my insurance company and I was responsible for following up. To no surprise, my insurance barely covered 10% of the cost. I was very surprised by this bill and certainly not prepared to pay it that morning. My wife had to scramble to find the money from various sources as I was still in the recovery area. This is not how health care service should be transacted. I should have been informed of the cost and the insurance claim process prior to my procedure. Then I could have made an informed decision regarding my finances and my health care. I believe they were not up front with the cost because it would have deterred me from getting the procedure that day or I would have at least shopped around for more affordable options. Buyer beware of this unscrupulous practice by some providers to trick you into getting expensive services and leaving the customer to deal with their insurance provider.

Officially don't hate the dentist anymore! Sha is my favorite and has been with me every step of…read morethe way. Dr. Hamilton has gone out of his way to make sure my mouth is getting back to normal. All staff and this place goes above and beyond to make sure you are comfortable. I pay out of my dental plan just to come here. Worth every penny. Kerri sat with me even when they were closed to make sure the finances were worked out for my first visit. I still have many more visits to go, but I am finally not scared. Thanks Atlanta Dental Spa!

Idk. Reading the reviews I can agree with some statements. But , I really don't want to give this…read morereview but your dental manager is so aggressive and short when you ask questions. She makes me so uncomfortable and Doesn't give straight answer and has such an attitude. We don't need an added stressor to our already stressful appointments. That short attitude may work somewhere else but it georgia most if not all are hospitable and have good bedside manner. No mistakes to be made with your healthcare. This is the Johns creek office.

I have had several procedures done by Dr. Pausa over the years. His work has been consistently…read moreexcellent. He has been an oral surgeon for decades, and that experience demonstrates itself in the quality of the work that he does. He and his staff are extremely professional and understanding of the natural anxiety that accompanies any type of oral surgery. I have had a number of procedures done by Dr. Pausa and turned out perfectly. I believe that is why most Dentists in the Atlanta area recommend Dr. Pausa for oral surgery procedures. If you need oral surgery, reach out to Dr. Pausa and his team. You will be so thankful that you did. Procedures,done by Dr. Pausa , his team,and his methodology makes for an essentially painless experience. I cannot recommend Dr. Pausa highly enough. He will get your diagnosis correct in the beginning and perform the highest quality work.

Professional, flexible, and courteous…read more Oral surgery is never fun, but Dr Pausa and his staff made it bearable. I hope I never need them again, but I wouldn't go anywhere else if given an option.

Thank you Dr Boc; you were diligent and honest, thank you so much for taking me in as a patientread more

Everything from booking the appointment, pre-surgery visit, surgery day and follow-up was literally…read moreone of the best medical experiences we've ever had. Dr. Boc lived up to his reputation in every way but also his office staff did as well. They over-delivered on communication, clarity, help with filing insurance and making sure what to expect. One of the things we noted was that all the times were honored and everything was prompt. I highly recommend Dr. Boc and his office for any type of oral surgery.

I would give Dr. Patel six stars if that rating was available. He and his staff calmed me down,…read morequickly and professionally completed the extraction and sent me home. They followed up for a few days to ensure I was ok. The practice gets my highest recommendation.

Dr. Jay Patel is simply the best. I've lived in many states and cities and have experienced…read moredentists and oral surgeons in every state. My mouth is filled with veneers, they look great but don't last forever. When a veneer has to be removed and replaced, Dr. Patel is the only oral surgeon I would use in America. He is that good, kind, patient, empathetic. Renee Henry

Dr. Nguyen was gentle & caring, staff was patient and caring, wouldn't hesitate to recommend.read more

Dr. "J" is one the best dentist I have used in my 81 years. She is always caring about patients…read morecomfort during procedures. Awesome staff as well. She may not tell you that she donates her time to help children that have health/mental problems. I call her a dentist wearing a white angles coat.