Patient beware the same thing doesn't happen to you that happened to my husband and I. I would not…read morerecommend patronizing this business. Their billing and insurance claim procedures are very misleading. Leading up to the day of my procedure, I was never informed what the procedure would cost. On the day of, I provided my insurance information to the receptionist who told me, "I was covered and to have a seat in the waiting room." She would later deny having told me this, but if she did not say this to me, my next logical question would have been how much is this costing me today? Instead, they waited until after the procedure was done and I was recovering from anesthesia to hand my wife a bill for $7000.00 to extract one tooth and told her that it had to be paid in full today. They would then submit my claim to my insurance company and I was responsible for following up. To no surprise, my insurance barely covered 10% of the cost. I was very surprised by this bill and certainly not prepared to pay it that morning. My wife had to scramble to find the money from various sources as I was still in the recovery area. This is not how health care service should be transacted. I should have been informed of the cost and the insurance claim process prior to my procedure. Then I could have made an informed decision regarding my finances and my health care. I believe they were not up front with the cost because it would have deterred me from getting the procedure that day or I would have at least shopped around for more affordable options. Buyer beware of this unscrupulous practice by some providers to trick you into getting expensive services and leaving the customer to deal with their insurance provider.

I had a tooth extracted at this practice today and can say if I ever need another tooth extracted…read moreagain (hopefully not), this is where I'll be coming. My appointment was set for 1:30, but I was asked to come in an hour early to fill out paperwork and get any X-rays needed. I was met with the sweetest front office representative who made the check in process quick, while answering all my questions. It's not often you checkin for surgery and get someone warm to discuss your insurance. After fifteen minutes of paperwork I was back in the procedure room. Dr. Loetscher began with a consult, just going over my dental history and then explained exactly what he would be doing with photos and diagrams. It's surgery and yet I wasn't a bit nervous because of how thoroughly he explained everything. He noticed I needed my wisdom teeth out as well and offered to do that for me so I could get everything done in one swoop. Extremely kind knowing he probably could have had me schedule that for another time so he could go home since it was the end of the day, yet he fit me in. Right after he placed my IV himself and I was drifting off for the surgery to begin. After an hour, my driver received a call saying I was out of surgery. So quick! I waited about ten minutes for my tooth to be made and then they put it right in. No waiting six months with a giant hole. I look like myself, just now with probably the strongest tooth I'll ever have and a wee bit swollen. They sent me home with concise aftercare instructions and plenty of gauze to keep my wisdom teeth extraction site happy. I cannot say I've ever been to a medical office that's been as clean, efficient, and well run with the best nurses. Everyone was so kind and patient knowing this is something that can be daunting. Truthfully, I'm excited for my post-op check up next week because of how nice everyone was. Best dental/surgical experience I've ever had. I'll be recommending everyone to this office: family, friends and strangers. Do yourself and your teeth a favor and check out Dr. Loetscher. You will not regret it.

The billing office has been horrible to deal with. In December 2025, they charged me upfront for my…read morehusband's tooth extraction even though our insurance was going to cover it at 100%. He was in pain and needed the procedure, so I wasn't going to argue at the time. It has now been almost nine months, and I still don't have my money back. The insurance company made three attempts to send the office a check, which they claimed they never received. They finally received and deposited the check in June 2026, but now refuse to refund me because the account shows a balance. That balance is from a completely different date of service where the office made a billing error by submitting a tooth they had already submitted months earlier. I had to find the error myself by reviewing the EOBs and explain it to them. Now they are using their own billing mistake as a reason to withhold the money they owe me.

Staff and doctor were great at consultation and before and during my extraction. However once I…read morereceived my claim from my insurance I was overcharged by $400. Called the office and they say the billing department would have to reach out to me. No one has yet to reach out to me so I called the office later this week ( today ) and was told I was sent a $55 check ?? So I call my insurance to confirm I was indeed owed $400 so we call the dental office back again and she says the same thing but adds there's no number to reach out to them only email but when you call you have the option 3 for billing but no one answers. I just don't like when I'm owed money and offices take their time giving it back but if you owe them they blow your phone up with texts , calls and emails.

Great office staff and Dr Attia is very kind!…read more I went to see him twice and both times I would recommend!!

I have been avoiding getting my wisdom teeth pulled for years, out of fear and nervousness of the…read moreentire process. Doctor Attia and his staff are an outstanding team. From the consultation to the day of the procedure, the entire process was painless. The team eased all my anxiety and made me feel so safe!! Before I knew it I was done. I didn't even realize I had fallen asleep and it felt like minutes later I was awake and done. Dr Attia is very good at what he does. Honest, conservative and very knowledgeable. Not to mention he was very kind and patient with me as I asked all of my stupid questions and changed my mind 50 times. The staff are not only incredibly friendly and comforting but Kim took so much time to help make sure my insurance would cover the procedure and was still supportive when I chose to only do one procedure instead of all. Thank you ! Definitely recommend coming here to get any and all oral surgeries.

The front office and practice management staff are disorganized and unprofessional. After making…read morepreliminary arrangements for my procedure I was told my doctor left on maternity leave. I didn't find that out until I called the corporate office. The whole experience was a comedy of incompetence. The Roswell office is a mess. I went to another practice for my procedure. Avoid this place.

Uncaring and unprofessional !!! Do not go to Dr. Conley. I had my wisdom tooth removed while…read morepregnant, and no one told me I wouldn't be fully numbed. During the procedure, I felt sharp pain and one of her staff said, "that's not necessary" when I reacted. When I told Dr. Conley how upsetting it was, she showed no care or concern and only defended her staff. There was zero empathy or accountability. I would never recommend this office -- especially if you're pregnant or expect to be treated with compassion.

Dr. Goodwin and his staff take dentistry and customer care to a higher level. I came to meet…read morehim through a recommendation and have come to bless the day I made my first appointment. He has become my hero. Fairly new to Atlanta, I hadn't located a dentist I trusted and my dental situation had reached a "flashing red light" crisis. I live near downtown and started my search for a dentist there. WOW! What a disappointment. A year later and three unhappy experiences and no progress. WELL... ALL my dental issues and mounting stress did a 180 with Dr. Ken Goodwin. His knowledge, experience, planning and genuine empathy for his patients' needs has put me a few months from a big new smile. His office is on Old Alabama Road in Roswell just a turn off 400. You too will thank the day.

I would give them 10 stars if I could! First time there, and I went to refill a filling that fell…read moreout. I didn't want to go to a corporate dentist because they seem to have the poorest reviews in this area. If you are looking for gentle and kind care, this is the place. They are all about making sure you feel comfortable and are not in any pain. They take their time and double and triple check their work. The dentist has a wonderful disposition. The staff were equally as pleasant. What a perfect experience. As an unexpected bonus....the cost was actually a bit less than anticipated. Thanks Dr. Goodwin and Team:)

Such an incredible staff and experience here! They are the most kind and caring group I've ever…read moreencountered in an office space. The receptionists/assistants are all extremely sweet, helpful, and understanding. The oral surgeon is also incredible at what he does. He thoroughly explained the procedure to me and was so kind and did an incredible job. This was the best experience I could've imagined for getting my wisdom teeth removed and I would recommend them to anyone! There was not one person or step within this process that I did not appreciate. 10/10

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Dr. Ducksworth is the best ever! I've been to him multiple times and referred several friends and…read morefamily members that have been thoroughly impressed. Dr. Ducksworth is very professional and detailed in providing great surgery and services. Highly recommend him and his team, if you're looking for a Great Oral Surgery Experience!

I booked an appointment with this oral surgeon and confirmed coverage with my insurance. The office…read moregave me the runaround for weeks--telling me to call back repeatedly, only to be unavailable or closed when I did. The doctor seemed unaware of the issue but promised to sort it out. Instead, I was left coordinating between them and my insurance, despite providing clear instructions. On the day of my appointment, they canceled, refusing to work with my coverage for the simple instructions on how to submit to my insurance. Terrible communication and a complete waste of time--look elsewhere for reliable care.

First off let me just say this... I hate coming to the dentist! I have really bad anxiety when it…read morecomes to the dentist. Getting to the office was a breeze! Easy to find. Great location and lots of parking! I walked in and immediately greeted by the front staff and they were very welcoming. I get called to the back and the first girl didn't really help with my anxiety cuz she kept prying into my mouth while scanning my mouth then she asked Whitney to come in... she calmed me down, and gave me a step by step and was very gentle. Then she introduced me to Adriana and omg she was amazing! She explained everything to me, suggested cleaning tools, a step by step and recommended a Brazilian cafe. Then Dr Jeffrey Chen walks in and he was super nice! He also explained what he was going to do, my options for my treatment plan and most of all he took his time. He was also recommended by his mom who is my patient at my clinic! Check out was great! I don't remember her name but she had long hair and a beautiful smile. She explained my estimate and answered all my questions! Thanks everyone for making my visit EXCEPTIONAL! I'm definitely recommending!

The new owner finally did the right thing and reimbursed a friend of the family the money the old…read moreowner owed her. It took 5 months to get back the OSHA fees and LAB fees which were fraudulently billed by the old owners. So sad that they took advantage of in-network additional billing that was not allowed. Old owners just ignored it but the new doc did the right thing! I hope this practice learns from this experience and treats patients the right way without tacky billing ideas.

My husband needed this service. We were treated very well…read more Consultation. And day of surgery each person came in to explain what they'll be doing As a spouse was given private room to relax in. Tv. Refrigerator and such They definitely know how to treat people

Just had my first hygiene treatment by the most intelligent, caring and personable RDA named Omayra…read moreSantiago; she is the lead Prosthodontist Assistant with over 35 years of professional experience. I am 78 years old but my new teeth make me look 10 years younger and with yearly hygiene and daily home care by using water pic, special floss and brushing your teeth will be your reward