TERRIBLE BILLING PRACTICES!!!!…read more One of the first bills I received was shockingly high (It was the first bill we received after 7-8 months of services). I went through the line items and found that they billed me for a service that my son was not receiving. I reached out to the billing department and they acknowledged that there was a billing error and corrected the bill. We switched providers because they were unable to provide services at my son's school. Several months after discontinuing services we received a bill from them for several random dates of service from the past. We expressed our frustration with the delayed bill in September and thought that our account was settled then. To our astonishment, we just received another bill for services rendered 11 MONTHS AGO! My household receives bills from dozens of different providers. These bills arrive within ~30 days of services rendered with the only exception being Raleigh Therapy Services. When billing is delayed by so long it makes it difficult for personal accounting and creates stress and anxiety because amongst several recent medical bills, it is an unexpected expense. I had to spend the entire day yesterday combing through records from RTS and my insurance company to try to understand why I was receiving a claim 11 months after services were rendered and to try to understand if I would be receiving any future bills (which there are still 2 more claims that haven't been processed). I have worked as a health care provider billing insurance for medical services as well as my current position at a medical software billing company. I understand that insurance issues can be very frustrating and sometimes take several phone calls to resolve. The provider we switched to, K&M Therapeutics, billed for the same service (plus a new one) and we received bills monthly starting 30 days from service and they were billing the same insurance companies. It seems like they need to hire an adjudication claims specialist to have someone dedicated to trouble shooting these issues so that they can be resolved in a timely manner. My son really liked the therapists at RTS..... this is just a billing inefficiency issue leading to a poor customer experience. I believe it can be fixed if they want to put the effort into trying to.

Our son has worked with two therapists at Raleigh Therapy Services - one for speech and one for…read morewriting. Both of his therapists are wonderful. The therapists meet him at his school during regular school hours, which saves us a lot of hassle and time. Our son loves seeing his therapists. He has had such a positive experience. The improvement in his speech is remarkable, and he has gone from hating holding any writing instrument to drawing, coloring, and practicing letters and numbers. Amazing! We are so grateful for all Raleigh Therapy Services has done for our son.

Awesome, professional, polite, knowledgeable, respectful- I use Dr. Dressler. Highly recommend!!!!!!read more

THESE QUACKS ARE WACKED! STAY AWAY! I have a Masters of Health Sciences and have worked in the…read moreHealthcare Industry for 30 years and this is the worst practice I have ever encountered. You will receive many surprises, billing surprises when you come here and when you question, you are treated poorly and without any consideration. High turnover here and never see the same person twice. Save yourself some money and grief and go elsewhere. I will be filing a grievance against this ignorant and inept practice today with CMS and the AMA. Fraudulent Billing is a crime!

Immediately felt this was the right fit for me. Quality care received and concerns were addressed…read more Will be making primary healthcare provider.

This place is the best!! They've saved my family so many times! When we aren't able to get in to…read moresee our pediatrician, or it'll take us weeks to see our GP...Jackie is amazing! They offer in person and online visits. It's easy to make appointments and they take our insurance. My kids love them, and you never have to worry about sick ppl in a full lobby. It's great! I love them!

I couldn't be more disappointed in this organization and the services it provides. As a Christian…read morecounseling organization, we expected more empathy around the issues we had with our daughter. We found them to simply not reflect that in their level of service or responsiveness. From the beginning, follow-up was poor, and the counselors didn't work with us as a family. With the demand in the market for these services I am sure they have more customers than they can handle and their poor service seems to reflect what happens when a business loses its focus on its mission. I would not recommend them.

Going through personal challenges in life can be draining and stressful. Over the past few years I…read morehave had to deal with a divorce as well as custody-related issues. Lifecare has been by my side every step of the way. I'm not sure what I would have done without them. I worked with Bill Venable and then Steven Price. Both of those therapists are outstanding in every possible way: knowledgeable, empathetic, encouraging, creative, inspiring, and full of faith. I don't think you could find a better group of people than those at Lifecare. I not only rely on them for guidance in my personal life but I also recommend them highly to both clients, friends, and fellow church members. If you are going through something difficult, don't go through it alone. Allow professionals to guide you and help you. You can't go wrong with the people at Lifecare. I give them my highest possible recommendation.

Second visit here in 4 weeks (I'm a mess ;)) and this experience was just as positive as my first…read morevisit. The Dr was available via telehealth call since their Sunday provider couldn't be there, but it did not affect the card I received at all - still top notch! The intake nurse is wonderful, and remembered me from my first visit. The front desk lady was so sweet and friendly. Very happy to have a professional, thorough and friendly urgent care nearby!

Dr Boyer is friendly, welcoming, and kind. I submitted a request for an appointment online after…read morefinding her practice through word of mouth. She called me back personally within 24h and scheduling was easy. Dr Boyer listened to myself and my child with respect in addition to collecting all necessary material in advance of our meeting. She is well educated in treatment options and detailed a clear and specific plan we all felt comfortable with. Dr Boyer is a great resource.

I have been going to Balanced Family Therapy for 10 years. Lesli is the best therapist I have ever…read morehad. She has helped me with abandonment issues, anxiety disorder, self worth issues, anger problems, and relationships. She is not one of those therapists that quietly sits and listens in a corner as I list my problems. Of course I talk, but she talks as well, which makes me feel comfortable. I feel like I can say anything and there is never any judgement. She offers advice, coping strategies, tough love (when I need it), and perspective. I highly recommend Lesli Doares as a therapist. It is the best investment I have made for my life and wellbeing.

I walked into Duke Urgent Care without an appointment, and Mr. Andy provided exceptional care. He…read morewas professional, and genuinely attentive to my concerns. His empathy and kindness made me feel comfortable and well cared for during my visit. Mr. Andy is an excellent example of outstanding patient care and professionalism. I truly appreciate the way he displayed. Dr. Rosalie Hernandez

Had an absolutely fantastic experience here! My very large dog tripped me and I rolled my foot and…read morewithin a few hours knew that it was a serious injury. I drove over to Duke urgent, got right in on a Saturday night at about 530 and had x-rays done and a boot on by 6:45 ! The PA that took care of me was named Christopher and he was absolutely fantastic, so kind and funny, the x-ray technician was named Wendy and she was also every bit as wonderful ! Very good experience, everybody was very professional and kind, not a long wait and I felt like I received very good care . Highly recommend this location ! Plenty of parking, the waiting room is spotless, and the reception ladies that check you in were both very wonderful also.