Deceptive advertising and booking. Booked a discounted valentines package that was advertised as…read more56% off only to be called by the owner later and told that there was a mistake and the discount is $10 and wanted me to buy another package to keep my booking. Edit: No I'm sorry that you're an incompetent business owner who blames customers for their bad experience with you. Reading past negative reviews you consistently shift any accountability away from yourself. It's obvious from the attached picture what the cost was and what the discount was. Fix your website and booking tools and take responsibility for your actions.

My facial was awesome and my massage by Sarah was incredible. Everyone was lovely and the place was…read morevery clean. 10/10 recommend (from a person who has had a lot of massages).

Today was a treat! I had an amazing facial at the Sanctuary! Lisa was extremely knowledgeable and…read morewhen I left she had my skin glowing! Hands down a terrific experience! Don't think twice .. book a facial! Looking back at it...if I was smarter,I would have followed it up with a massage as well! Enjoy!

The owner was lovely and a very talented and experienced masseuse. It was a very tranquil…read moreatmosphere and I had as amazing essential oil mix that Lisa made for me. She worked every spot until it fully loosened-- no small task!! Will come every vacation from now on -- so glad I found The Sanctuary.

Having a male masseuse still makes me a little somewhat uneasy, however, Julian Diaz (Lic Massage…read moreTherapist), at the Sonesta Resort Hilton Head, is one of the best in the business. The amazing comfortable/firm pressure was enough to put me in a trance to LaLaLand... He hit all my tight and sore spots. The 80 min massage went by too fast, I wish I had more time! I've had a ton of massages, all around the world, and I put the massage in my Top 10. If ever in this Sonesta, def book with Julian.

Relaxation station! Lovely ladies and facility…read more Knowledgable staff with may products to choose from- busy place so book early!

Awesome, relaxing, rejuvenating facial. Add-ons of hand and foot wraps were well worth it! Highly…read morerecommend

A nicely appointed, comfortable, very clean spa. Had an amazing relaxation massage from Josh. He…read moretook the time to ask about my expectations and any areas that needed extra attention (several). He provided the perfect levels of intensity, duration, and focus on each area. Best massage I've had. Will definitely request Josh on future visits.

I usually do my Massage in February and September. Slower months mean more time and relaxation…read more Love the 50 min Massage. Will definitely see them in February 2026!

My initial issue with this "spa" is that they advertise as one. However, when booking for four…read morepeople (we wanted two facials and two massages), they were unable to take four of us at the same time. No biggie, we instead opted to stack our appointments in the only way that was available: a massage and a facial at 9:30, and another massage and facial at 10:30. The morning of our appointments at 8:30, an hour before our appointments, they called to tell us their facial person had a fever. Our other option was getting a facial at 11 or at 2. We decided to cancel entirely. If you are claiming to be a spa, I'd assume there'd be multiple employees available to service various needs. I also find it ridiculous that they have a 24 hour cancellation policy, however we were only given an hour notice of our facials being canceled.

I wanted to rate this spa higher, but just could not after experiencing the spa facilities. The…read moreWestin hotel is pristine and lives up to its 4 star rating.... But the spa does not. The massage itself was done well, but it is pricey. The relaxation room lacks even basic magazines for you to enjoy while waiting for your service. The steam room was disgusting, with yellow streaks/mold and broken/missing tiles. Very poor upkeep and not sure it has been properly cleaned in months. The shower to use in the women's lounge was also gross with clumps of hair on the chair and ground. It obviously was not cleaned. Very disappointed for staying at such a nice facility.

Went here for a couple massage it was very nice. They did a great job and it nice you can go back…read moreif you desire to take advantage of the lounge, sauna and whirlpool. Highly recommend

this is my first time I been here , they done nice jobs and friendly, beautiful spa . highly…read morerecommended!

While visiting Hilton Head this is a must go to for your nail and toe needs! It's clean, organized…read moreand everyone is so welcoming. They used the best products on the market. If you're in the area this needs to be your go to! Alex and Hung are your guys.

I would give a zero if possible. I booked an appointment online this afternoon at 1:30 for a 2:30pm…read moretime. When I showed up at 2:15 all the staff seemed to be confused and talking to each other about where the technician was. Yet they checked me in and not until they walked me into the spa area and had me fill out paperwork did they tell me that he was on his way but was stuck in traffic and was running late. They didn't even specify until I asked did they mean 10 minutes, 20 or 30. Then the receptionist who checked me in said it would be 30, so I decided to go get a coffee while I was waiting. And then while I was gone, they wanted me to reschedule to Monday or do a facial or pedi. None of those options worked for me, so I told them to cancel. It's poor business to set up online booking as an option if you can't support staff to actually service appointments.

I cannot say enough wonderful things about Le Spa in Sea Pines! For the past several years, Ha, the…read moreproprietor, has been taking care of my hair, and she is truly a color wizard. Every 6-8 weeks I happily make the five-hour drive from Western North Carolina just to see her--it's that worth it.

Christine is the best for both massage and facials. Whenever we are in Hilton Head I always get…read more Facial and massage from Christine. One of the best parts of vacation!

If I could, I would give this rating 0 stars!!! I received a gift card in 2020 and was unable to…read moreuse it because of covid. I tried again in the 2021 year and she was fully booked for all of December and only open 2 days a week in January. So I requested a refund as I was unable to get in on her only days available. She acted like it was my fault and refused to issue a refund. This is the worst spa experience I have ever had!!! DON'T GO HERE. WASTE OF TIME AND MONEY. Also the owner was very rude and combative. NO refund, NO availability, STAY AWAY!