My wife and I stopped by this Claire store inside Topanga Westfield Mall to look at earrings for…read moreour baby daughter. We got our daughter ears pierced at another Claire location so we wanted to see the earring options when we want to change them. There was only one lady working when we came to the store. We were the only guest inside and she let us browse in peace. They kept the earring display near the checkout counter. We saw the one we got our daughter on there and now have an idea which one we want when we plan to change it out.

Terrible experience. Pierced my baby's ears less than a week ago and both earrings have fallen out…read morewhile she slept. Called the store and they told me that the earrings shouldn't have fallen out and should have been very secure on her ears and I could come back and have them re do it at full price. The associate agreed that it is insane to have me come back and pay full price again when the earrings should have been secure and were not but that is the policy nonetheless. Unreal when you've paid nearly $100 for the service. What a joke.

Madewell makes some of my favorite best fitting jeans so it was a huge disappointment to walk into…read morethis store and not be acknowledged at all during my entire shopping experience. I was literally kneeling down and digging through racks of pants without any employee offering to assist me in locating jeans or finding my size. This is why I avoid in person shopping as why would I give the employee sales credit for her sitting on her phone the entire time I'm finding my own clothes? I will not be returning to this location, the location on Ventura in Studio City has much better trained staff and people able to provide basic customer service skills. Edited to add: It was Breanna T that ignored me and was on her phone the entire time I was in the store.

I've walked in there three times now wanting to buy a few jeans, but NO ONE saids hi to you there…read more Employee don't say hi to you or acknowledge you as a customer. Heck I didn't even know they were employees until they went up a step ladder. Prices seem fair and I would have bought a few pairs, but the workers act like robots. Not even a hello. So I walked out without purchasing again. I'm not even ugly but the workers here made me feel ugly and unworthy of spending my money here with them. Good customers service doesn't cost them anything to do but it cost them over $500 in sales losses that I didn't spend with them. Management, is this your trained policy?

These guys are pros , walked in for one thing ended up with 3 shoes , Chris is very knowledgeable…read moreand I will be coming back!

From the owner: Hi guys welcome to Off The Market LA, we are a small business located in Los Angeles, CA. We buy,…read moresell, and trade sneakers, clothing, and accessories. Drop your shoes off to get them cleaned or even restored with our detail service and restoration. Please follow our socials to stay up to date with everything we have going on. We love and appreciate the support!

Associate at the register provided terrible customer service and very entitled and rude. She…read moreinsisted on getting an email address when I repeatedly declined. Will not be shopping here anymore.

I walked into this store yesterday morning, the store was empty. There were 3 sales associates…read morechatting at the register, no one even said hello. Bad customer service.

I stopped by this Levi store inside Topanga mall yesterday while my wife was shopping at other…read morestores. I was looking at their jeans to see if they have good baggy pants but didn't see any. I took a look at their shirts as well but the style just wasn't for me. A worker asked if I needed any assistance and I told her I was just browsing. I saw that they do some tailoring work here but it is pricey so be aware of that.

Very friendly staff. Great selection. Harper the in-house tailor is friendly, efficient and a great…read moreasset to the team. Thank you Harper ;)

This is the second time I've come into Abercrombie to return something and told the staff I did not…read morewant it refunded to my card -- I said I wanted to exchange and buy something in-store. And what do they do? They put it right back on the card. I don't even have that card. I spent 45 minutes walking around the store picking out new stuff just for them to mess it up again. Why would you refund to a card when the customer literally says they want to exchange it? Two employees. No listening. No common sense. Just a complete waste of my time. Do better.

I purchased 2 pair of the same exact jeans in 2 colors to have shipped to my house while at the…read moreCanoga park store. It took over 2 weeks to get them delivered to me. I had one altered and liked it so when I went to have the other altered, that pair fit totally different. I would have kept them if they fit the same but returned those to get my money back and was told I would only get a store credit cause I was 2 days past the 30 day purchase date. They are the ones that took so long to ship them to me. Now I will never shop there again and will give the credit to my kid to use. I will also post horrible reviews on all platforms. Very poor customer service. Gian and Giselle were robotic with their customer service. Unhelpful. When I asked for an email address to write in. She told me it was on the back of the gift card. That email address only tells you your credit balance. Huge fail!

I like to shop at this brand because service is good. They will start a fitting room for you while…read moreyou shop, trey will bring more sizes etc and usually items in the clearance area are an additional 30% off in average . Their clothing runs on the larger boxy side, few fitted items. If you wear a size L generally a size Small-Medium will fit you with this brand.

The experience at the Topanga Canyon Tiffany & Co. was nothing short of world-class, defined by a…read morelevel of personalized service that is rare even in luxury retail. I was looking for a specific T1 ring to celebrate my upcoming graduation--a piece so rare there were only three left in the world. Steve, acting as a true "jewelry sommelier," navigated the logistics seamlessly and made the entire acquisition completely hassle-free. The environment itself is incredibly inviting. Instead of a traditional retail floor, the reception takes place in a private, living room-style setting. Waiting there with sparkling water in hand felt more like being a guest in a private home than a customer in a store. Beyond the purchase, the attention to detail was exceptional: * Personal Touches: Steve's thoughtfulness extended to offering personal delivery during a curated event featuring hors d'oeuvres and champagne. * Special Events: During a Mother's Day celebration, the store hosted an artist hand-drawing portraits of mothers. Receiving a custom sketch in a signature Tiffany frame was a sophisticated and deeply moving touch. If you value a shopping experience that combines high-stakes sourcing with warm, attentive hospitality, I cannot recommend Steve and the Topanga team highly enough. You get what you pay for, great value due to great quality.

I wanted to share our experience at Tiffany & Co. while shopping for a 40th anniversary ring for my…read morewife. We had first visited a nearby high-end jewelry store but were not impressed with their selection, so we decided to stop into Tiffany's. It was our first time there, and we were warmly greeted by the security guard upon arrival. Our sales associate, Noush, introduced herself and took the time to listen carefully to what we were looking for. She guided us to a beautiful selection of rings. We were immediately drawn to the Tiffany Knot ring because of its unique design and variety of finishes. Throughout our visit, the staff was attentive and even offered us water. Noush was friendly, knowledgeable, and never pushy. She gave us the space to make our decision at our own pace. We told her we wanted to think it over and would return after lunch. She encouraged us to take our time so we'd feel confident in our choice. When we came back, we were again warmly greeted, and Noush escorted us to a private showroom. She offered us champagne and chocolates, which were brought in by another staff member. After confirming our selection, Noush carefully reviewed sizing and let us know the ring would need to be ordered and sized, which would take a few weeks. To our surprise, it arrived in just 11 days. We returned the following day to pick it up and were once again warmly welcomed and taken to the showroom, complete with champagne and chocolates. Noush presented the ring, and it was even more beautiful than we expected. Overall, we highly recommend Tiffany & Co., especially Noush. Every member of the staff--from the security guard to the sales associates--was professional and welcoming. We truly enjoyed the entire experience and look forward to returning for future jewelry purchases.

i love this sanrio store go here and buy everything! the customer service is amazing and they have…read morea variety of things from socks chopsticks to plushies and squishes!

This isn't a real Sanrio store. This is a tiny shop with a handful of Sanrio products and a bunch…read moreof generic Asian products that look cute but have mystery characters on them. No Pochacco, no kero kero keroppi, no kiki & lala (little twin stars) and they had ONE cinnamaroll bag. Everything else was el-generico from some other company. The people behind the counter (old man & old woman) also stare uncomfortably at their customers and are not friendly. My kids picked a bunch of overpriced things out and when I went to purchase them the old woman was so rude. Did not greet me, pointed at the credit card machine over and over in an overly obnoxious way and didn't thank me for my business. And mind you, I spent over $100 on random stuff we don't NEED. That does not make me want to go back. There are far better Sanrio stores and stores that sell Sanrio products out there. I'd rather support people who treat us nice than be treated like we are unwanted.

My review is to give Cici a shout out! I called the Adidas…read morestore in Woodland Hills (12/9) and spoke to Cici. I told her the situation and she was very nice and very helpful. I give her and her customer service 5 stars!!!! The only reason I gave 4 stars is because I haven't received the shoes yet, but once I do I will update my review. Thank you Cici!!! You were a great help! I appreciate how you handled the situation (too long to write). :-)

I had been in the market for new shoes for some time so I was excited to check out the Topanga…read moreAdidas. However, I was so disappointedly shocked to see that the shoe section at this location is next to nothing. They are definitely more focused on lifestyle clothing and some actual athletic wear. If you're looking for footwear, this isn't the shop for you. With that said, I did find a pair that would work for me. And there was another pair that I was on the fence on. Little did I know at the time that the other pair I liked was on sale on their app/website for $40 less than in store! So if you do happen to see something you like in here, be sure to check on their website first and see if they could price match. The staff here is A+ they're so friendly and helpful. When I did end up buying that other pair on the app & they didn't fit, I returned to this store & exchanged them in store and the staff there was so willing to bring out multiple sizes to make sure they fit properly & then exchanged things with a smile and quickly. It was a great experience. I will certainly be back to this store. I will just have my expectations properly set knowing to come here for clothing, not shoes. It's something I would, honestly, love to see them change.