I have FPL Homeserve. I wanted my annual maintenance done on my HVAC system. Homeserve had another AC company call me to set up an 12 hour window appointment. They didn't show up or call. Homeserve called them again, and again, they didn't show up, but did call at 7pm to say they would be there after their next stop. I said. You fired. I called Homeserve and said to send another company and if this happens again with leaving me hanging, I would stop their service also. Well, Ken Williams AC called me and set up an appoint with a 2 hour window. James Rayford, the tech responded and completed the maintenance and was cool...just like AC should be. read more