Best place in town to service your Hyundai!…read more Recently bought a Kia Sportage and had a great experience. I look forward to using their service department on a Kia instead of a Hyundai!

Update on our car purchase back when it was called Van Griffith Kia. When we closed the deal they…read moreoffered 2 free oil changes. The name changed and we were told today that they would not honor that deal. Doesn't speak well for the new management. We will get the oil changed somewhere else as well as our next car purchase. Save a dollar and lose thousands, you should be ashamed Granbury Kia! Shop elsewhere....

What a joke of a company if this dealership doesn't remind me of a used 1980s sleazy used car…read moredealership. Not only did it take me about a week to get a OTD price but they kept on using old sales tactics to get me in the door. Look it's 2025 people know the game and people have been watching videos and they have their own past experiences that they learn from. This dealership charges you about 6K dollars worth of unnecessary add ons. Plus they charge you if the vehicle is a CPO, they double dip and charge you again for tinting a used TRD that has already had tint from the previous owner according to Carfax.

I'll give it 2 stars. Coming from out of town they gave me the out the door price over the phone…read more Great job! Went from 43k to 53k!!! 10k in dealer mark ups!!

The crew at the help me with a hard to find part. They went above and beyond to assist me.read more

CAUTION - BAIT AND SWITCH INCOMING. We agreed to a deal on a car 3 days ago. I applied for…read morefinancing through their website that night, with perfect credit and income history by the way - the highest credit tier, called to follow up for a call back from financing manager yesterday to see about the rate they would offer, and my call was never returned. I found a good rate through my credit union yesterday and asked them to match or beat it to which they agreed to do. After multiple calls and texts asking for updates, fast forward to today when most likely none of their banks had offered to even match the rate I got from my bank, and now they're telling me they are refusing to sell me the car even though we agreed to a sell price, the full advertised price by the way, I have approved financing and gave them a chance to match it with their own bank rate. I was told by the "manager" of the dealership "it's best we part ways" despite agreeing to a price and finding approved financing. Really? Is this how the car buying experience is supposed to go with 4.7 star rating on Google? Most likely fake reviews. This is a bait and switch SCAM all day. They don't want to sell me the car for the price advertised because when you sit down to do paperwork they add a "VIP" package for $895, window tint for $798, and some sort of "ceramic coating" package for $2500 on top of the advertised price and said that removing these is not an option despite them not being included on the price on their website and not being asked for by me. When I told them I was willing to pay the advertised price plus tax title and license they refused the deal. We eventually settled on including the vip cost and window tint on top of the advertised price to which all parties agreed when I started applying for the financing. After the multiple days of back and forth they pulled the rug because I didn't fall for their bait and switch. The car was advertised at $46,115 and the first deal sheet they brought out was to finance $65,000 with a $7500 extended warranty only good for 60k miles - so that's $19,000 in dealer adds when tax title and license was only $4000. They refused to sell the car because they couldn't make a sucker out of me in financing. There are other similar reviews on Google

Bought my 2019 Toyota Tundra TRD Pro from Shottenkirk Hyundai, the Management made it easy and…read moresimple. The new General Manager Josh Snider has changed the way the dealership does business and he shows total transparency. The management is really making an effort to earn business and treat customer the right way.

Issue with service. Have 2025 Santa Fe with 17,00 miles…read more Wife had blowout on highway . Carried to Shottenkirk where we have bought two vehicles in last 14 months. Was informed by service manager we would have to pay for new tire((which they did not have in stock). We had already driven car on small spare for approximately 150 miles. Told service manager it exemplified pitiful customer service when repeat customers had to pay for defective tire. General Manager allegedly told service manager to replace at no charge but it did not happen. Also, told them we were bringing in for recall in rear cameras. Nothing was said about parts having to be ordered. This experience ruined it for me with Hyundai and Shottenkirk. I will never purchase another vehicle from this establishment. Absolutely pathetic customer service with don't really care attitude! How they treat customers after the sale speaks volumes about this place!

Service department is extremely slow keeping our vehicle for 2 1/2 weeks. I have never heard so…read moremany excuses as to why they couldn't finish the job. Also did not call when the vehicle was promised to inform of that they needed it longer. Also $750 more than the estimate. The name is Jerry Durant Chevrolet at this address.

Avoid their service department, unless you would like your brand new 2024 car to sit there for 3…read moreweeks untouched for a simple little problem that they had already fixed once before. Especially if your advisor is Ann, RUN! Take it anywhere else.

I went in to their new location for an oil change on my Frontier. The check in procedure went fine…read moreand the car had the oil change completed in about 45 minutes. Then into the car wash and parked outside. That was normal. That is where things went downhill. I waited 1 hour 15 minutes to get checked out after the service! The checkout procedure was terrible. No communication with me about the delay. I finally told the service writer about my long wait and he said he is working on it. I saw my keys on his desk for 45 minutes and nothing happened. Once he did work on my paperwork it was done wrong 3 times. I caught the mistakes before paying. The people at the checkout desks were unorganized and had no communication among themselves. I never had any delays or problems at the old dealership service department. Something changed other than going to the new location. The new facility is very nice but that doesn't cover up the inefficiency of the service writers upon checkout. I saw other people getting frustrated with their long waits too.

AN UNETHICAL DEALERSHIP!!!!! went to go buy a vehicle from them and obviously they pulled our…read morecredit but didn't informed us they were going to HARD PULL OUR CREDIT 8 TIMES!!!! completely f!ck my credit and now i'm having to dispute it with the credit bureau! shady dealership!!!!!!

Peter Arguijo was absolutely amazing! He helped me pick the right truck for my business needs and I…read moreultimately got a great deal! I'll definitely be returning in the future!

I bought my dream car today here! It was an amazing experience with the crew here! They are…read morestraightforward and professionals. Especially my salesman Peter, he is nice and helped me make a good deal! I will definitely recommend to do business with him next time!

We bought a Chevy Trailblazer almost 2 years ago. We have nothing but good to say about the people…read morewe've dealt with or the vehicle we bought.

Had a car not from them,went here to look as some people told us they were good.Found a car we…read moreliked here that we got in November of 2025 one week after getting it the airbag light would come on randomly and turn off stabilitrak and traction control on it.It was a 2013 gold tahoe and had issue after issue I was very very excited for this car until this and until paying $650 for this car a month with insurance and payments combined just to have this many issues.We called and asked if they could fix it as we were told it was as is but wanted to see if we bought the part if they would as they told us they would. Unfortunately this came with being told it could take two days for them to even look at it and we'd have to leave it there and this was our only car and they knew that.When I went there I saw someone waiting and a car in the shop that looked to be like it was getting worked on so not sure why they could be there and we couldn't when we had no choice.Since we got the car it's been issue after issue we were not informed about and it's issues that don't just happen overnight someone that works here knew something no doubt about that.They knew we needed something safe as we had an infant and feel like they took complete advantage.We replaced the body control module for $500 almost $600 with programming,the alternator,battery and still nothing would fix it.They refuse to help,scam you.Sunday evening (5/17/26) we went to start it and it wouldn't even start whatsoever.My husband called and told them to come get it and the first thing that was asked was if they needed a tow truck for it before he even said what issue it had.Save your money and do not go here no matter how good it seems i'm very very disappointed in them and expected better from them with what we were told.Go anywhere they will take and take and put you through so much with a car that supposedly had no issues.Also the payoff amount with what we paid did not add up $573 to be exact that doesn't just go missing randomly.

I bought my car from here and had a great experience. We are in the process of leasing another car…read moreat the moment from them. Every interaction I've had with anyone here has been pleasant and helpful. Service department has also always been great. 10/10

They charge the customers the credit card processing fee like they are a mom and pop store. We own…read morea small business and don't even do that to our customers. They should negotiate better processing fees from the process company. Service department is wonderful but business model is different than any dealer I've ever worked with