I went in to their new location for an oil change on my Frontier. The check in procedure went fine and the car had the oil change completed in about 45 minutes. Then into the car wash and parked outside. That was normal. That is where things went downhill. I waited 1 hour 15 minutes to get checked out after the service! The checkout procedure was terrible. No communication with me about the delay. I finally told the service writer about my long wait and he said he is working on it. I saw my keys on his desk for 45 minutes and nothing happened. Once he did work on my paperwork it was done wrong 3 times. I caught the mistakes before paying. The people at the checkout desks were unorganized and had no communication among themselves. I never had any delays or problems at the old dealership service department. Something changed other than going to the new location. The new facility is very nice but that doesn't cover up the inefficiency of the service writers upon checkout. I saw other people getting frustrated with their long waits too. read more

AN UNETHICAL DEALERSHIP!!!!! went to go buy a vehicle from them and obviously they pulled our credit but didn't informed us they were going to HARD PULL OUR CREDIT 8 TIMES!!!! completely f!ck my credit and now i'm having to dispute it with the credit bureau! shady dealership!!!!!! read more

my company tried to order parts from this company for a vehicle we are working and the guy on the phone acted like he was so stoned so bad that he couldn't even comprehend what was going on and had no clue how to do his job. My shop will not ever be doing business with Granbury Nissan after this. its sad they even sent corporate official out to our shop to try to get us to do more business with them and we get results like this. read more

I would give this dealership, minus 10. I went to Granbury Nissan on Monday 2/16/26 wanting to lease a red Rogue. They did not have one but said they could get one the next day. They presented me with a lease deal that I could afford, and I signed papers and made a $500 down payment and first lease payment. They had me sign title over to them for my 2025 Murano SL with 1,200 miles (It was in the shop being repaired and I thought that the car may not be safe after the accident.) I called Tuesday, no return call, Wednesday, no return call, Thursday, the same. I went in on Friday; they told me I could not afford the lease unless I had a co-signer. A friend agreed, completed, and returned the papers they sent. Then they told me I still could not afford the red Rogue ... that they never had on their lot. I asked them to please cancel the deal and get my Murano back. Tyler Cox, sales manager, came out and emphatically said it was not possible. He said they had already invested in my Murano, and they had taken title on Monday, 2/16, and that my Murano was their Murano. As a 77-year-old widow, I panicked, thinking that they have my Murano and I can't afford a Rogue and I felt very pressured into buying a blue Sentra they had on the lot. On to the finance department. All I wanted was the gap insurance and I completed the deal on an iPad. When I went home, I realized they included a service contract for $2,795 and a tire contract for $750. My friend went in on Saturday, spoke to Eric, general sales manager, and asked if they could rewind the deal and he said no. He said if they did that it would cost me $8,000 to $10,000 since the Sentra was now a one-owner car. read more

My experience is a perfect example of why people hate car shopping. First, the vehicle I purchased has hail damage. Ok, that explains why it was an ok price, but, hey, you could have told me that before I drove a very long distance to get there. Next, you tried to add nearly THREE THOUSAND DOLLARS over and above the advertised price for what you called something like dealer prep. Seriously??? You said that was standard practice. Ummmm, ok??? If that is standard practice, then include it in the listing price and don't try to slip it in later. I asked repeatedly to see the numbers and details of the purchase and was not allowed to see them until the documents were all drawn up. Why? Oh, is it because you wanted to slip in the cost of the "dealer prep" and hope I wouldn't notice? Oh, and, after I complained about these practices, you lowered the interest rate on the loan. Seriously? Why didn't you give me the best interest rate to begin with? Is that one of your standard little tricks you use? Just curious. So, yeah, I bought the vehicle anyway, but it just really sucked to have to negotiate all of these BS issues. read more

Got a Truecar online price (price for car/taxes/fees for about 23k). Got contacted by someone representing themselves as Truecar via text and then clarified with them that they work at Granbury Nissan. Scheduled coming to look at the car. I drove over an hour to the dealership, inspected the car, test drove, and proceeded to give them my out the door offer which was only about $600 less than the quoted online price. They came back with a price that was 26-27k (significantly higher). They proceeded to tell me there were all sorts of fees etc. (One fee alone was around $2500, about 12% the price of the car or 16-17 times the "dealer fee" on Truecar). I reminded them the quote said with fees (even says dealer fees). It was obvious they would not even honor the online quoted price. To be clear, I was not asking for any add on options, warranties, no trade in, etc.. This was just their add on fees driving the price. Drove another hour home. The dealership will probably respond saying that there are cost and fees not included in the online quote and in the fine print (that's what they tried to tell me at the dealership) but I want to remind them that the quote says with "taxes and fees" and even says "dealer fees". If they say that it is an online 3rd party quote or something I want to remind them that their person represented themself as being with Truecar. Complete waste of time and gas. I would not recommend wasting your time dealing with this dealership that baits you in with lower prices online and tries to jack the prices up once you are on site. Added photos of the initial text from the salesperson representing themself as with Truecar (name obscured) and the Truecar offer showing the Dealer Fees already added into that offer. read more

Granbury Nissan - Car Dealers Near Me - Granbury, Texas

See all

Told me on the phone everything was fine with trading my truck drove 3 hours just for them to tell me it won't work out the truck has some problems etc now not only did they lie and waist my time but just really unprofessional read more

Just want to share our story so people are aware of the practices of Granbury Nissan. Went to buy my son a car and he drove a couple of different cars. We landed on a Chevy Sonic but asked our salesman about other cars. He assured us 3-4 times that they knew this vehicle was 'solid' and he couldn't really say the same for other vehicles they had available. Okay.. so we buy the vehicle. Not a week later my son's check engine light comes on and long story short, we were stuck with a 1200.00 repair. Called the dealership to see if they would do good business and work with us.. nope. We bought the vehicle as is and we are out of luck. So buyer beware. If they tell you 3-4 times that the vehicle is 'solid', run don't walk. I wouldn't ever buy another vehicle from Granbury Nissan. Terrible customer service after buying the vehicle. Terrible business practice. read more

MAY 2025 REVIEW: The worst dealership I have ever dealt with. You couldn't pay me to go back. Kaden is a joke and so is the sales manager. They bait and switch - post cars online that aren't really for sale - try and push you to finance something extremely expensive. DO NOT GO TO THE DEALERSHIP - will be reporting to nissan corporate. read more

I recently had some regular maintenance work done on my Murano. Couldn't be happier! Maria made sure I was taken care of from start to finish. read more

I inquired on a vehicle via email -- with a Pre Approved loan ! The sales rep Briley Borrego , first told me that they don't accept outside loans ! WHAT??? When I tried to negotiate the price of the car , he told me that he would not negotiate against himself -- meaning that his COMMISSION is more important than selling a car today !! Terrible customer Service and what a Terrible message to send to your customers !! My ENTIRE family has Nissan cars !! I will not buy one based on this interaction !! read more

Our salesperson Kayden was wonderful, professional, possibly the best we've encountered so far (we have a LOT of car buying experiences). Unfortunately however, any business etiquette we received from speaking to his manager John was severely lacking. I let John know I preemptively ran the calculations for monthly payments several times and knew exactly what price we could afford and what interest rate we need. The manager John was extremely rude to us and LAUGHED at us when we told him our expected monthly payment. He made a snarky comment, "that's the price of my cell phone payment." He seemed agitated and it honestly felt like he came out ready for a fight. We are business professionals and simply looked to negotiate a price we could afford. We did not appreciate the rude attitude we received throughout our entire interaction with John. To top it off, I do not know who is doing the financing, but the math is not mathing. I would seriously look into personal financing and/or asking to see the detailed loan stats from their lenders. We ended up walking away because he refused to move on price even a penny, but mostly due to the terrible customer experience. We have had wonderful straightforward car-buying experiences elsewhere in DFW and would recommend the Family Toyota (no "reconditioning fees"), Pegasus Dodge and Legacy Toyota (flexible with fees + professional) read more

I have to agree with previous poster, that this dealership fulfills every negative cliche about car buying/ car salesmen/dealerships you have heard of or seen in movies. First they falsely advertise pricing. the advertised price that brings you to them, is NOT the price when you come in. Even the fees/pricing info on the papers stuck to the window are NOT the fees/prices you are charged. then there is the typical good cop/bad cop game play between the frontline, 'kindly' salesman and the back office manager 'bad' guy as they go back and forth to get you the 'best deal'. which of course does not exist. They do not honor trade in quotes you get from their own website, they do not honor pricing that is posted online and they do not respect you or your time. They also hide A LOT in the details that you do not see until it is basically all done. Zero transparency. It is all the same as it ever was- it is a game to them. But it is your life and your money. This dealership clearly is not concerned about repeat business or customer loyalty because if so they would not be so focused on scamming you out of a few hundred bucks - better yet a few thousand. There are dealerships who want your long term business beyond the one sale but this is not one of them. I wish we had walked away- as we were actually doing at one point.. but my husband had locked in on a particular vehicle that had exactly what he was looking for that others did not have, so we ended up getting the vehicle. It seriously makes me feel dirty, gave up my self respect for a vehicle. they have zero respect for customers. also you will wait HOURS once everything is in place. as customers we should not accept the way they treat people here. This is a bad place. You will NOT get the best price here, you will not be treated fairly or with respect. I would recommend Don Davis in Arlington, wish we had gone there and asked them to pull the vehicle from granbury. We have not been treated this way at Don Davis in the past (bought two vehicles from them). But again the particular configuration on the vehicle as here at Granbury, unfortunately. thought there were laws in place to protect people from businesses like this in the deceptive trade practices act but apparently there aren't. Or maybe just no one has pushed it. (In spite of this dishonest practices at this particular dealership the Nissan vehicle is great, I just recommend going to a different dealership to get one.) read more

only had the vehicle for 2 weeks and is already in the shop. Not transparent about electrical issues also.

Buckle up boys and girls, this is the absolute last place you will want to buy a vehicle. On 18FEB2025 I put a $515 deposit on a 2019 Versa listed at $8713 to take it off the sales lot so I could come purchase it. The dealership ran my credit score and I had agreed to put $5000 down, then pay $189 per month over 24 months. They promised NO HIDDEN FEES and a free ride since I live in Haltom City, the only requirement was that I have an insurance policy set up prior to arriving, which I set up and sent them the policy on 19FEB2025. Then I got there on 20FEB2025. I had to pay for a Lyft myself because their driver called in. Not an issue on it's own, but the dealer knew I had work to get back to. I ended up having to call my supervisor and stay for an additional 3 hours trying to figure out the rest of this fiasco, for which I now have an open formal complaint with the DMV and Nissan Consumer Affairs. We went through the standard process and then got the paperwork where they revealed a $2495 "Dealer Prep Fee", and instead of $189 for 24 months agreed on prior, they now wanted $289 for 60 months. The actual cost after these hidden fees was $12,195.47. These weren't advertised anywhere, and the dealer REFUSED to provide me with an itemized list of what went into the "Prep Fee", why or when they had changed my previous monthly rate that I had supposedly locked in by paying the deposit, or what bank they were using. I was only able to get him to tell me the sale was at 25% APR. The math on this after a $5000 down payment came to $23,340 for a vehicle listed at $8713, three times it's listed value. Then the owner of the dealership came out and outright tried to con me. Mr. Torres had the gall to not only tell me that I was "doing interest the old way, we do it with computers" as though the calculations for interest have changed, but he also said that I'd only get an itemized listing of the dealer prep fee "once I'd finished signing everything and talked to Mo". I still don't know who Mo is. I called my bank in front of him and confirmed on speaker that I could get a 5K loan at 10% interest, and would rather just buy it outright. I ended up writing a check for $5,559.50, which along with the $515 deposit was half the total cost, with the condition that I would put in the loan request on 24FEB2025 and then come to finish the check by 28FEB2025 and drove away in the car. I called Consumer Affairs and asked about the hidden fees, and they opened an investigation into this dealer, as after I gave them the documentation I had they informed me that the car had never been listed as even engaged in a sale. Then at 7:45 pm on 24FEB2025, after Consumer Affairs had called them, the dealer called me said that they couldn't wait anymore and asked me to bring the vehicle back SO THAT SOMEONE ELSE COULD TEST DRIVE IT. The vehicle I had put a deposit on, wrote a check for, and had gotten MY OWN INSURANCE POLICY for, they wanted to let someone test drive on MY policy, while being engaged with me on a sale. I informed the Consumer Affairs immediately, and expressed that I no longer wanted to do business with this dealership. With my schedule I could bring it back on the 28FEB2025 unless the dealer was going to pay for my Lyft ride back to Haltom. Then on the 25FEB2025 (the day I am writing this) Mr. Torres called me and threatened me with reporting the vehicle as stolen, for "reneging on the deal" while saying on a call I recorded (and gave to Consumer Affairs) "Corporate can't tell me a damn thing". I called the police. While showing Off. Patino the recorded phone calls, I got a call from Off. Bell of Granbury PD, who the dealer had called. After I explained the situation, Off. Bell offered to go to the dealership with me to ensure they behaved. I accepted and took the car back, and the dealer behaved WAY differently, but also stated that they had already shredded all the paperwork and would NOT pay for the lyft ride. Fortunately, I was recording. Don't do business here. Find a reputable dealer. read more

See all

Can't say enough great things about the people that work here. 4 years ago I had a terrible experience, but those people seem go be gone. Yeah you have to haggle a bit, but they are still nice and professional about it. Frank, Cayden, and Moe were excellent to work with. Very happy with my trade in and purchase! read more

Granbury Nissan - Car Dealers Near Me - Granbury, Texas

Bought a brand new Nissan Sentra in 2021 at 31,000k miles ac blower motor goes out. Keep in mind this is a part that lasts 10-15 years. The vehicles might be nice at first, after a couple of years you'll notice parts starting to "fail" and "break" on brand new vehicles. I cannot recommend staying away from Nissan as whole enough. Not to mention this specific dealership sales reps harassing you. Repeatedly calling you after you buy a vehicle with them to trade it in. 15 times in two weeks. AVOID!!! read more

Sales person Randy was very patient with us. He, Mo in finacing, and the manager stayed late to make sure our deal was secure. The peace of mind of my wife having a safe and reliable car means the world. Thanks guys read more

Just trying to save others the constant calls...Do NOT give your number to Granbury Nissan. They call daily 5-7 times in a row multiple times and when we ask them to stop they don't and the guys response was "just answer the phone then"....how about don't harass your customers... read more

DISHONESTY, SHYSTERS, FRAUDS - I made the mistake of leasing a second vehicle from Granbury Nissan (shame on me). The first vehicle listing had features listed (like a sunroof) that were ultimately not on the vehicle when it was delivered to me. I ended up living with it. The listing for the vehicle I just leased included the tow package. When the vehicle was delivered to me, I immediately checked for the tow package and it was not there. James Humphrey, the salesperson who delivered the vehicle, apologized and advised that the dealership would take care of having the tow package installed at my local Nissan dealership. He was to get back to me with details when he returned to the dealership. The vehicle was delivered on Monday 9/22. I exchanged text after text in which the solution was evaded by Humphrey - stating that he "had to check with the manager." I sent an email to the manager. David Shehadah. NO RESPONSE. I made the same mistake twice - stay away from the dealership and don't even make the mistake once. FRAUDS. read more

I was looking to buy a used truck. It was a 2021 Chevy Silverado but it had bald tires. I told them they would need to put new tires on it before I would consider it and they added them to the price of the vehicle but wanted to charge me $2800 for tires. As a disabled veteran I feel they prey on disabled people as new tires would have never been over $800. Never buy from them again. I did buy a vehicle but not the one they wanted to screw me on. read more

This post probably won't matter because they have terrible ratings already and don't seem to care. Stay away from this place. They are incredibly dis-honest and shady. My wife leased a car from there a few years ago and we specifically ask if we could trade this vehicle in at any dealership regardless of make. I.e. Ford, Chevy or any of them and was told yes. Now a few years down the road and they have changed it to it has to be traded in at the Nissan dealership. If we would have known this, we obviously would not have leased from them. Basically they are saying you have to drive Nissan vehicles forever. We were actually looking at the Nissan Pathfinder platinum also, but no chance we are buying anything from these people now. Please tell everyone you know, as my wife and I are, to stay away from Granbury Nissan, they should not be rewarded for being incredibly dishonest and should not be allowed to sell another vehicle in Granbury. Follow up. Went to make a complaint at the Better Business Bureau. If you have any doubt about how bad they are please go read their reviews at the BBB. Wish I had checked up on this place a couple of years ago before my wife leased from them. Won't make that mistake again. read more

Buyer BEWARE! I dislike leaving one-star reviews, but Granbury Nissan (GN) assuredly earned it today! [Backstory: Yesterday, I called and spoke with Tyler, Internet Sales. I explained that my wife, Linda, wants to buy a new 2022 AWD Pathfinder, since edmunds.com shows four in stock. One of those the exact specs my wife wants! Tyler confirmed the presence of the exact Pathfinder Linda wanted. Then, after explaining our drive would be over an hour and a half, I asked whether or not we could expect to get an excellent trade-in value on Linda's car. Tyler said HE was the Internet Sales Manager and assured me that GN would offer top-dollar for it. Tyler said he would be in at 8:30 this morning, when the business opens. I said we would be there then also.] We got to GN at 8:37 a.m. We were greeted by a young man I thought was Tyler, however, he introduced himself as Jasaiah and said Tyler had called him earlier and asked him to meet us instead. After a quick potty break, we sat down with Jasaiah to talk specifics. We made it clear that my presence was merely in support of Linda and that she is actually the owner of our trade-in, AND the buyer of the Pathfinder. After talking specifics, Jasaiah left to arrange the appraisal on Linda's trade-in and to "see what Pathfinder models were actually in stock." Jasaiah then re-emerged with an older gentleman, who, completely ignoring Linda, extended his hand to me and introduced himself as "Paul, the Internet Sales Manager..." (Huh, I thought that was Tyler??). Linda and I were both taken aback, but Linda extended her hand to Paul and said, "I'm Linda and it's my car!" Regrettably, Paul missed the gentle hint. Nevertheless, we still sought to put our best feet forward in the hopes of a good deal. Paul then informed us that he was sorry but the Pathfinder for which we drove an hour and thirty-seven minutes, was sold last night and that the only other Pathfinder close in trim level was a black one, and not the color Linda wanted. After some discussion, Linda said she would consider the black Pathfinder BUT, that due to our long drive and Tyler's commitment to me about Linda's trade-in, she would expect a great deal! After all, it would be a Pathfinder that she would in essence be "settling for." Right?!? We drove the black Pathfinder and it was time to talk "numbers," as they say in the car business. As Paul presented the pricing of the deal to us we were shown a string of several numbers added to the MSRP* of $43,475. And, one of those numbers was a Dealer MARKUP of over $5,400 for "Market and Safety." Upon seeing that number alone, Linda and I were both like, WT Royal F!!!???!!! We were genuinely confused. To add to the insulting behavior toward us, the offer for Linda's trade-in was a "low ball" KBB trade-in offer amount! So... as we both began to simmer over the obvious Bait & Switch sales tactic, I again asked Jasaiah and Paul about Tyler's whereabouts. I was then told by Jasaiah, "he's right over there." Well, that just about made my head implode - learning that, despite us having agreed to meet "Tyler," and despite us being at the dealership by then a good thirty to forty-five minutes, Tyler had not even shown us the courtesy of at least introducing himself. Then, when Tyler did come to where we were seated after being summoned by Jasaiah, we were even more taken aback to see it was a gentleman who had already interacted with Jasaiah and Paul, in our presence! I mean, SERIOUSLY?!? Tyler did express he had a death in his family and that was what caused him to neglect us. But with that I was left thinking, then shouldn't you be home with your family?!? Anyhoo, and after we resolved that, we expressed our dissatisfaction with GN's pricing tactics and low-ball trade-in offer. Linda and I relented and offered another five minutes negotiating but, if we were unsatisfied we would leave, no Pathfinder! The trio then left us momentarily to "see what they could do about the pricing." After about three minutes they re-emerged, and Paul began rattling off some gobbledegook about how fair the deal that he was offering was. Seeing and feeling the absurdity rising along with Paul's old school-approach to flimflamming a car deal, we decided we'd had enough! We asked for our keys, thanked all for their display of kindness, and abruptly departed! We left very disappointed, but thankful that we did not do business with a dealership that treats its customers like they just fell from a turnip cart. Not us, folks! NOT. US!! If you're looking for a new Nissan and you want to be "snowed"-under a mountain of dealer-added costs, that far and away exceed the *MANUFACTURER'S. SUGGESTED. RETAIL. PRICE... then, ignore my lamentations and warning! If you want a fair deal, then like us, you will take your business elsewhere!! Live well. Be well. Cheers! read more

We will NOT be going back here. As helpful as they may have been when trying to get a sell, they forgot to mention parts of the truck that were missing or broken. We understood so took the truck back, they had the truck for THREE days and never once gave us an update. Once we called they said they didn't even have the parts so the truck was just sitting there. We then took it back on Wednesday, just to get another call that they are taking it somewhere else. They are unprofessional, unprepared, and don't know what is going on. You would think the salesman felt bad and would be talking to us everyday with an update if I were you I would choose somewhere else. ^ This is a complaint I did in February when we purchased a vehicle from Nissan Granbury. It was taken down in hopes we would get the customer service we deserved. WELP WE DID NOT. This has been the most stressful situation and it has been like pulling teeth trying to get answers. We were sold a lemon vehicle, we are now at 8k worth of damages. I do not recommend Nissan Granbury. Thankful for the men at Shotten Kirk Ford Granbury for trying to help us resolve this and pray warranty will cover. Stay away from Nissan Granbury. read more

***IF YOU ARE FROM DFW AREA ABSOLUTELY DO NOT WASTE YOUR TIME WITH THESE DISHONEST GUYS AT GRANBURY NISSAN*** Truly unbelievable how deceptive and dishonest these guys were. A waste of time, money and frustration for me. These guys have a normal practice of trying to add THOUSANDS of $$$s in undisclosed fees to final pricing above listed prices online at the final contract signing. I hope my story can help you not make the same mistake and avoid Granbury Nissan: Found a 2021 truck online in Granbury Nissan's inventory through Autotrader on April 24, 2024. Called them to confirm the availability of the truck. "Jerry" the sales guy confirmed the truck was available and the current mileage, and we made an appointment for me to come in and look at it the next day. I also told him that since I was coming from north DFW almost two hours away, I wanted to confirm the out-the-door pricing to avoid wasting my time or theirs. They said the price listed is the price they were willing to sell the vehicle for, which was in the KBB fair price range. I asked if the out the door price was that plus tax, title and license and they confirmed it was. I agreed that the price was fair. Fast forward to the next day, both my girlfriend and I took the day off from work to make the long journey out to Granbury, we test drove the truck and decided to make the purchase. HOWEVER, Jerry then walked out with an offer sheet that had the vehicle listed for $910 more than both their own website and Autotrader listed the pricing plus TT&L; but even more frustrating was, even beyond the extra $910, they tried to add $4,295 for "dealer reconditioning costs" that are the "average of costs we spend on all trucks to make them sell-ready"! So the offer sheet was more than $5,000 above the price they had already agreed to over the phone. I told them that they had already agreed to the list price plus TT&L and that is all I would obviously be willing to pay, so the sales guy brought out his manager "John". He said that the sales guys can't agree to a price over the phone and the fine print says the dealer can charge reconditioning fees at their discretion. He agreed that the list price was already in the fair market range and that the price they were trying to now charge was above market due to the reconditioning fees but he had to make more money on the deal. I said as an informed buyer I was willing to buy the truck at a fair price but not above market to help them make more profit. Then John said that if I chose to finance the truck rather than paying cash, he could do the deal at the originally agreed price since "we make a flat fee from the finance company that gets me my end". I asked if there would be any early payoff penalties on the financing and he said there were none. So I said I am happy to finance it if it makes the deal happen at the originally agreed price, and I would just pay it off the next week to get me back to my original position. He said they would be back with the updated price sheet. Ten minutes later, Jerry (sans John who lacked the decency or courage to even show his face again) came out to tell me they wouldn't even honor that new agreement either and the full price of the truck plus TT&L plus the $4295 average reconditioning costs was the best they could do "because we have had this truck in our inventory for a long time and there's lots of cost we need to recoup on it". There's a right and wrong way to do business. I never begrudge someone trying to make an honest profit but this is deceitful and dishonest business practices, plain and simple. I am out fuel costs, four hours of round trip driving, and a day of work for my girlfriend and I because I made the mistake of thinking these guys were honest. Also, it is worth noting that Yelp has their limited positive reviews flagged as suspicious and manipulated possibly by the dealership because many or all are originating from the same IP address. read more

Why hasn't this business been investigated? Especially since there are so many bad reviews for them. They are crooks and willingly rip off in the service department including selling unsafe vehicles. They even do this to elderly women. People including myself need to find legal remedies and start making phone calls. read more

Prior to visiting, l had heard of the whole "car salesman bait-and-switch" being done on people, but never experienced it directly. As a government contracts manager and a service academy graduate, that tactic being pulled on my family really chapped my hide! We found a 2018 Ford Focus being advertised by this dealership through Cars.com, and my wife made the initial contact last Wednesday to confirm it was still on the lot and still available. She made an appointment for Saturday at noon with the general manager based on our need to travel about 90 minutes. She confirmed both Friday night and Saturday morning before we left Frisco with the dealership that the car was still "on the lot". When we were about 20 minutes out, we received a call from "Taylor", who said we would be meeting with her when we got there; we sensed a problem. Sure enough, when we got there, Taylor was trying to process standard paperwork for us without addressing whether the car was still available. Only after insisting on seeing it before giving more info did we find out that the car was sold the night before! (But since the car was still being cleaned for the new buyer, technically it was "still there", as one of the sales guys explained to me. Really?) After humoring them by looking at their list of alternatives, my wife and girls immediately headed for the car while l explained to Taylor and the other salesmen that l would be writing up this experience in Yelp. As l was joining my family at our car to depart, the general manager (who suddenly became available) came running out to try to "explain the confusion" and advise us he would be looking for that car at an auction on Monday. I told him flatly "there was no confusion - you should have given us the respect by informing us about the car sale!" He said "I'll see what l can do to make this right" One thing we NEVER received was an apology for the three hours we lost because they assumed we didn't understand the number one rule in negotiating - never giving up the power to walk away! The dealership we eventually bought from were disgusted when they heard our story - one sales rep said we should have asked for $100 to cover gas and three hours we were never getting back. I hope this review is their payment - and forces a serious ethics stand down within the Nissan organization. read more

Leo & Chris we're great. Really tried to make a deal happen.. and we are thankful for that. However the vehicle we came to see ended up not being in very good condition. So we purchased elsewhere. read more

Granbury Nissan - Rust - Car Dealers Near Me - Granbury, Texas

See all

The advertised price is not the price. Don't waste your time with these people. They are not reputable honest brokers. I was willing to drive from Austin to purchase a vehicle with an offer in writing and they would not provide one. This is after they told me the advertised price $39,992 was not the price it was actually $43,000. Why in the world would I trust them enough to make a 7 hour round trip, to not change the price again. read more

My experience with this company has been awful . They are extremely dishonest , we chose them to fix our car when it was run into , they let it get hailed on and caused 2,000 worth of extra damage, then we went to text all of the sensors on our vehicle and none of them work, these sensoria's were working after the car accident ....and the same ones they were trying to buy back when they called initially when we asked them to fix the vechile and we said no.They will not return phone calls , they do not care for their cust and I will never use them again or will allow any member of my family to use them. We were loyal cust we bought out car there . Extremely let down , as a huge business they should do the right thing and fix the car the way they promised. Please go some where else ! Save yourself headaches and neglect! read more

Sales staff and finance guy were liars! They added a $3500.00 charge and never mentioned it on their website! I drove an hour and they treated me like a kid! Would not recommend these idiots! read more

I would give no stars if I could. The worst service I've ever experienced. We were lied to about our interest rate we could expect to get (7.5%) which turned out to be 9.7% once we began paperwork. The 5 foot tall con artist credit manager named Chadwick (dont recall last name) told us that even though my credit score is 825 (almost perfect) we couldn't get the best rate available because we don't have large amounts of debt on our books. I told him I'm not stupid and don't spend all of my money beyond my means. The entire staff is absolutely criminal and will do everything they can to suck every dollar out of you read more

Came here looking for a Murano. They wouldn't show me one, but instead tried to steer me to a Pilot. Now it was okay, but not what I was looking for. So after the test drive, the salesman asked me to sign something that if we agreed to a deal, I would purchase today. Since I was just beginning my car shopping process, and knew I wouldn't buy yet no matter what, I signed. Now based on the quality and features of the Pilot, I would have guessed around $30k. When the salesman revealed the price of $52k (including $12,000 for "market adjustment"), I laughed, told my lady let's go, and walked out. The guy chased us as we walked out, asking what the problem was. I just said I'm not paying that for a 3-cylinder SUV. The dealership continued to call me several times until I blocked their number. It was a total waste of time, but it felt good to laugh and walk out. read more

TL;DR: DO NOT do business with this place, EVER! If I could leave fewer than zero stars, I would. As it is, one will have to do. When my daughter had a minor collision, I took her 2015 Sentra in to have it looked at and make sure it was mechanically sound. After three days of sitting on it--while constantly being bugged by someone in sales about buying it from me (seriously, you're gonna hold my car hostage to sales calls every time I bring it in? Even when I tell you every time I'm not going to sell it?)--they tell me that she's been running it with no oil(!), so now the engine is so gummed up with sludge that it has to be replaced for $8k(!!). (We only paid $6500 for the stupid thing in the first place) They "ran a test" to see if they could find where all the oil leaked out (to the tune of an extra $couple hundy$) but couldn't find the source of a leak of 5 quarts of oil(!!!). It had just "burned off" was the explanation given--burned off with no smoke or exhaust residue, apparently. So when we picked it up to have another mechanic give us a second opinion, this "test" they ran--which I had been told would require them to refill the engine oil--left the engine again with no oil in it. We took it to another mechanic and found that not only was there NO sludge in it--the inside of the crank case looked pristine for a car that has over 70k miles on it--but Granbury Nissan had not even bothered to look inside the engine(!!!!). Needless to say, this lying pack of shysters will never see me darken their doorway again, will never steal a single dollar from the W. family again, and if I get asked by anybody, I'll let them know exactly what I think about this den of thieves. read more

Great deals Many options to choose from Got excellent customer service from Chloe Fisk. Sure gonna be returning to get my 1st car. read more

BEWARE This dealership sold us a vehicle KNOWING that it was unsafe for us to drive. My husband could have been killed if he hadn't taken the truck in to get looked at. And a Granbury Nissan EMPLOYEE told us that he informed management the truck was unsafe, it needed to be auctioned off, and they STILL sold it to the public. Please do not shop here. We have two kiddos and another one on the way. This could have been an awful tragedy. read more

Don't Buy Here! This just happened in February/March of 2024 and is still unresolved!!! Granbury Nissan shipped our vehicle with a shipping company that diid not have insurance. It was delivered with damage and we were unable to process a claim. When we contacted the GM & salesperson at Granbury Nissan we got the run around for 6 weeks and they still have not contacted us to make this right. No communication. No follow through. I've sent 16 emails and called 4 times. WORST SERVICE EVER. read more

Huge location! Lots of selections. The GM was super friendly and has great taste in boots. Paul's manager (sorry we didn't get your name, thank you for the test drive) was super helpful, great at listening, has solid customer service skills, and is friendly. Mr. Paul Garrett... Customer Service - It would have been nice to be informed that the vehicle was double booked for an appointment, and was being processed to sell to somebody else. We called at 1 PM and made an appointment for 6 PM. The trip was a little over 2 hours one way. As we were pulling up around 5:30 we were texted that the vehicle was sold. Listening Skills - Had you asked us if we were flexible on color, trim, or model you might have been more helpful in focusing on what we were looking for. Integrity - The statement of there is absolutely no 2022 Nissan Kicks SR available, they are only in transit. FYI...https://www.nissanusa.com/shopping-tools/search-inventory is a tool hosted by Nissan that helps find the exact vehicle, where it's located, and if it's either available or in transit. read more

Awful !!!! Do not shop here, I should have checked all these awful yelp reviews before purchasiong parts from this place. I ordered $800 worth of parts and the box came in completely mangled and the parts inside were damaged, when I reached out BOB rudely stated to me that I need to take it up with FedEx because quote "he did not damage my parts". I have yet to receive any help from any source getting my parts exchanged or reimbursed. This place sucks. read more

Do not buy a used car from here. 2019 Yukon with 59k miles has electrical problems so bad it left me and my wife stranded out of town. They sale junk used cars that look nice but have internal problems. read more